Jessops Reviews

1.9 Rating 143 Reviews
22 %
of reviewers recommend Jessops
1.9
Based on 143 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jessops Reviews

About Jessops:

Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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advice@jessops.com

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Jessops 1 star review on 13th January 2023
Nath
Jessops 1 star review on 13th January 2023
Nath
Jessops 1 star review on 13th January 2023
Nath
Jessops 1 star review on 28th December 2021
Gary
Anonymous
Anonymous  // 01/01/2019
Great Pricing (They'll Price Match nps). Easy to use online website. Quick Dispatch too & a Large stock of just about all your Photography needs including all the major brands etc... Returning Customer so they must be doing something right as I'm Fussi whom I buy from ;)
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Posted 5 years ago
Went into the York store today for a 10x8 photo print...staff were amazing. Helpful, polite and friendly. Highly recommended!
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Posted 6 years ago
Quick efficient service and e mails to help me track the delivery
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Posted 6 years ago
Quick efficient service and e mails to help me track the delivery
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Posted 6 years ago
Great website, popular items made it easy for me to find what i was looking for. Item arrived earlier than expected. !
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Posted 6 years ago
Excellent service with next day free delivery to my local store, great instore guidance from the staff too. Always feel very secure dealing with this company and prices are pretty spot on too
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Posted 6 years ago
Superb offers for camera enthusiasts.
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Posted 6 years ago
Good advice and service providing camera recommendations. Didn't try to up-sell and appreciated what I was looking for and the budget I had.
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Posted 6 years ago
I had placed an order on a lens that was awaiting stock. After reading the reviews on here I thought that I had made a mistake but it was only a week after I had paid that I was notified that my lens had been dispatched. The shipping was very fast and I was able to track as well. I cannot fault them on anything as I believe if a consumer is buying something that is awaiting stock then a wait should be anticipated.
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Posted 2 years ago
The print quality is extremely good, maybe the best but when ordering online they print the order in Germany so the wait for the order is too long and mine was lost so ive waited a month so far for my order.
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Posted 6 years ago
Excellent customer service.
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Posted 6 years ago
I found their 'help' hilarious.
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Posted 6 years ago
My 119 day old Sony camera went wrong, I emailed Jessops Customer service as they don't work at weekends, 2 days later I received a standard response that my camera would need to be returned for repair as it didn't go wrong within the first 30 days. I challenged this as the camera was barely used during its 119 day life, standard response again, sorry but it has to be returned for repair and it would take 6-8 weeks if parts available but could take longer. I had photo days and a photography course of 5 weeks booked. All very impersonal and "standard" responses that took days. Sony on the other hand were amazing, I had the same contact throughout the email stage, they did what they said they'd do, looked at photos that I'd taken and then asked me to return, they repaired and sent it back within 10 days, it would have been quicker but they had to wait for the part to come in. Jessop -v- Sony - Jessops you need to up your game !! I will NOT be buying anything from Jessops ever again.
Helpful Report
Posted 1 year ago
I had ordered a professional camera worth £ 2650. I had placed the order on Thursday, 7 January 2021. The money was debited from account on the same day. Since then, I have been trying to contact them on phone, email and also online chat. Other than an automatic email reply from a no-reply inbox, I am struggling to get some update from Jessops. Their website showed as the product was available hence, I placed the order. There are other providers who have promised delivery in 3 days, but I cannot place an order unless Jessops refund my money or gives us a delivery date which meets our requirement.. But I am stuck because Jessops are neither confirming the delivery of the product nor refunding the amount if they are unable to supply. During the COVID situations I have found online purchases have become more efficient and many responsible companies have streamlined process. I think Jessops should learn from companies like Amazon, Currys PC world, B&Q ... and try to learn from them on how to deal with customer orders during the COVID times. I have sent a third polite reminder to Jessops only asking for a response but not succeeded yet.
Helpful Report
Posted 3 years ago
my daughters dog died, we decided to get a canvas print of the dog to hang on her wall. took the picture in and collected the canvas print the next day. couldn't really inspect it in the shop because it had been parceled up, and we didn't want to risk it getting damaged going home on the bus. when we got it home and opened it, we were upset about the quality. the picture was too dark on one side, and you could only really see one side of the face. Now I know the picture was a little dark on one side, but you could see the face, and also why didn't someone ask us or gave us advise about lightening the picture slightly ??? no one advised us about any of this. When i rang up the next day to discuss with the store. i was told they still had the picture on file, and yes it could have been made lighter. But if i wanted it doing I would have to pay another £28. I put my trust in the store to advise me, and they failed to do this. My advise to anyone wanting a canvas print from Jessops to make sure you go it prepared with all the questions you have, because THEY wont advise you... Really not impressed with them.
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Posted 5 years ago
I wanted to purchase a DSLR camera,talked to someone online on the website, they were no help at all kept telling me to call customer service. i felt like they could not be bothered answering.(i spoke to other company's online and the same questions were answered without hesitation and without making me wait).After contacting the customer care department, the product i wanted could only be delivered to the house. i could not collect it in store even if i paid the full amount online! which made it impossible to actually get the VAT back at the airport. paying 4799 GBP for a camera the VAT amount is well worth it (around 800 GBP) overall very bad experience but i got to discover Calumet which is brilliant very good service will always be using them from now on.
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Posted 7 years ago
Bought a used lens. Advertised as Mint. Received it with creep lens and light scratch. Return this and now sending me picture of Lens with heavy scratch and refuding to refund me. Even accuse me of damaging the lens.
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Posted 3 months ago
If it could be zero stars, it would be. Wanted a tea towel printed but ended up with a tiny version of the design in the middle of the towel. I definitely made the design fit the towel correctly using their online tool. Customer services were unapologetic. Absolutely awful. Steer clear.
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Posted 10 months ago
Selling used equipment as new. When I pointed out that the item was previously used I was told that I had to take care of sending it back for a refund myself. I'm shocked. Couldn't be more appalled.
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Posted 1 year ago
worst experience ever . Delivery date was delayed by more than 3 days , requested to cancel the order and had to wait 2 weeks for them to actually do it . Rude customer service when they answer but most probably they won t . Maybe you think they had a good reputation in the past but NOT anymore .
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Posted 1 year ago
Jessops is rated 1.9 based on 143 reviews