Joules Reviews

"Gorgeous hat. Beautifully made so have bought another"

"Ma pire exp\u00e9rience de e-commerce, commande faite le 9 avril, colis exp\u00e9di\u00e9 le 20 avril, 4 bordereaux de transport diff\u00e9rents toujours pas livr\u00e9 le 12 mai. Exp\u00e9dition depuis UK pour SP.\r\nService client inutile et incomp\u00e9tent, et extr\u00eamement lent dans les r\u00e9ponses. J'attends le d\u00e9nouement de cette affaire !\r\nMy worst ecommerce experience, ordered Apr 9th, shipped Apr 20th, 4 AWB and still not delivered on May12th... Shipment from UK to SP.\r\nCustomer service useless and inefficient. I wonder how we are going to close this file!"

"I placed my first order with Joules before Christmas 2022. I actually looked at Trustpilot before I ordered too and all of these reviews are pushed down to the bottom. Very sneaky! On Joules page it states that \u201corders delivered in 7 business days\u201d in a large banner which is not true. They also have learned how to make it look like they have scanned a package with the courier service when it is not shipped. The couriers are \u201cwaiting for receipt of package\u201d when you reach them DIRECTLY. Do not take Joules word for it. I am not a sucker customer. I have already filed a dispute. I don\u2019t know how much longer they can keep taking money from people who are not getting anything in return. It\u2019s obvious that this business is faltering. Don\u2019t order anything through this company until they get their business in order. Queries are ignored via email and you are read the false pre-label scans via telephone support. There\u2019s nothing on its way. By the time you would receive it, it would be longer than allotted time for returns if you need to exchange. Bad business ethics are being practiced here."

"I have been sending emails regarding my order as customer services are rubbish my order has not arrived... Now they blaming Royal Mail ... How low will they go"

"I have been sending emails regarding my order as customer services are rubbish my order has not arrived... Now they blaming Royal Mail ... How low will they go"

"I have been sending emails regarding my order as customer services are rubbish my order has not arrived... Now they blaming Royal Mail ... How low will they go"

"I wish I could leave a 0 star review. This will be my first and last order with Joules and their so called 'friends'.\n\nWe placed a Christmas Tree order in October for a Pre Lit 7ft tree. We received our order in November, and once we had opened the box... Surprise Surprise it was the wrong tree. They had got the labelling wrong and us a bog standard 7ft not pre lit.\n\nI have been going back and forth with both Joules and their supplier for well over 2-3 weeks and have got NO WHERE. No one in their customer service team has been helpful. I have emails confirming they made the error on their end but have we received our new tree... NO! We are now at the 1st of December and I am well and truly livid. Disgusting. Thank you Joules, you have ruined Christmas.\n\nPlease do not order from them. You will be utterly disappointed, just like we are. \n\nAttaching proof of the issue."