“I ordered some parts from them, one arrived, the other was never sent, even though the part appeared in stock when i ordered.
When i was talking with support, they told me that they dont know when the part will arrive ... do you want to keep the order or cancel it ? WTF ???”
“I wish that I had looked for reviews before ordering from them. I got complacent with my web orders and I got used to getting things delivered correctly and on time.
I order a case as a gift, 2 weeks no packet - customer service promptly sends a second mask with no indication of what happened to the first one. After 2 more weeks, both arrive together on the same day! I inform them and then they request me to send one back - they are not in the wrong but it is a lot of work for a small value item after 1 month of waiting....
The main problem after a month of waiting is that they got me the case for the wrong phone model... So a lot of my time and effort and waiting was wasted, not even getting the correct case 1 month from order.”
“I have send my phone to them for cleaning after water damage. They get to it at 6th day (I've been asking for update upon the service) and two days later sent it back saying that they failed to fix it. after i have received mobile and opened it I found that it wasn't properly cleaned so it couldn't work properly. Also it came back later than should. in the end I'm verry disappointed and cant recommend such service.”
“I ordered IP68 SAMSUNG GALAXY S10 WATERPROOF COVER on 26-06-2021, delivery by courier.
- I received the order confirmation without any AWB number
- it is not possible to track the order the site or at the delivery service (because there was not AWB #)
- upon receipt of the order (July 2, 2021) I tested the cover according to the instructions and it was not waterproof.
- the contact number for support is closed all the time
- I submitted the RMA form on the website https://www.mytrendyphone.ro/ and I returned the product on July 3, 2021, according to the instructions of MyTrendyPhone
- I paid for the delivery fee again (although the product was returned due to malfunction)
- they confirmed receipt of the package on July 5, 2021 with the answer: "We would like to inform you that we received the parcel and was forwarded to our RMA department in Denmark.
The time it is expected to reach us is about 10 working days, so if you sent a return on 02/07, by 16/07 it should be with us. "
However the product appears on the website https://www.mytrendyphone.ro/ as being in stock and ready for delivery.
We will go on vacation next week , so it doesn't help us to receive the product on July 20.
Overall an unpleasant and expensive experience !!!!
Samlet set en ubehagelig og dyr oplevelse !!!!”
“I checked The reviews here which are very bad but I tried to take a chance and ordered a mobile cover. It's been a lot of days and I haven't been received and I don't know where that product is and even this company doesn't know where it is. I hate this when companies send products without tracking, they are already charging us for delivery fee, then charge 2£ more and send a trackable package.
Today it's been 10 days and now I have opened a dispute against them on PayPal, I hope I get my money back.
This is fake website according to my experience”
“The product they sold me was just under £12.00 including postage.
The same product on ebay between £2.99 and £3.99.
I asked about that. They answerec by just mentioning the product price.
No one should ever buy from them.”
“I bought headphones, unfortunately the charging box did not work. I decided to make a complaint. The company writes on the website that they quickly contact the client and speak with 12 languages. I waited over a week for answer for an email. In addition, the complaint must be made at your own expense and sent by post. Description of how to do this is only in Swedish. I asked for help at the post office, unfortunately, as it turned out later, the package was sent with the tracking system but not in the right way. The package returned to me. Big money lost and disappointment ...
I don't recommend it!!!!”
“Absolutely shocking company I believe this may be a fraudulent website quick enough to take money but not so quick for refund . My advice to people would be to raise a complaint with police and report to card company and Google”
“Really shocking on customer service and delivery. Don’t use them as paid £11 for 2-3 day delivery to be told when I checked it’s not in stock. Now been waiting 10 days and nothing absolute rubbish don’t use them”
“Order case and screen protctor for Christmas I'm still waiting for a refund there customer service is absolutely shocking I'd advise every one to steer clear of this company”
“Waited for over 4 weeks and item never arrived. Reading other reviews seems to be a trend with them, business name wholly appropriate. To add insult to injury they had the cheek to ask me to sign an affidavit saying my order hadn't arrived - basically accusing me of lying! Appalling customer service. AVOID them at all costs. Should be an option for '0' stars because that's what they deserve.”
“If I could give this company below one star I would didn't receive my product tried to email a number of times then finally got a response told to wait till the 24th of August for it to arrive almost two weeks after order even though there website says fast delivery still didnt receive my product then after emailing again 3 times finally got a response asking me to sign a legal document to state that I have not received it before they would issue a refund it's not my responsibility to sign legal documentation to the fact I have not received my product its there legal responsibility to ensure I receive the product I payed for do not use this company terrible service and rip of merchants”
“Terrible service and terrible customer service. Ordered a phone cover over 2 weeks ago. Never received it. Was told to wait but never arrived. Was offer a refund after it failed to arrived a second time. Same story, didn’t get a refund. Customer service tel line is completely closed. Alis Jacobs (customer service representative) is a waste of space as she will walk away rather than fix an easy issue. My trendy phone let me down on every level. Cheap price but even cheaper service. To avoid as previous reviews are as bad!”
