NCP Reviews

1.1 Rating 241 Reviews
2 %
of reviewers recommend NCP
1.1
Based on 241 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Read NCP Reviews

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Anonymous
Anonymous  // 01/01/2019
We used NCP BRIGHTON CENTRE car park on SUNDAY 12th SEPTEMBER. We were going to a show that started at 6:30pm. We arrived at the car park at just after 4:30pm allowing ourselves TWO HOURS. We queued. And queued. This was expected as it was Marathon day. Although the Marathon was over hours before. By 5:45 we had managed to get into the car park but NOT park. The hold up was cars trying to exit. The gates were stuck. And no one to help. No Marshall’s for the car park on marathon day. It was a total shambles. People who did not know what was going on were tooting & shouting. The air was full of fumes. And we personally aged 75 & 60 both have asthma so not great for us even with windows shut. We were stuck on a ramp waiting patiently to park. We finally got parked at 6:35pm. As I got out of the car I trod in what can only be described as long term grime. Slimy, disgusting, stinking car pollution. The whole car park is absolutely foul. It stinks of urine right throughout. And in places it smells of even worse things. Rubbish everywhere. We even saw a rat outside. Whereas i appreciate its a hell of a job to keep on top of cleaning, it is obvious the whole place has not been properly cleaned for years. It’s a disgusting view of what Britain has to offer. And NPC should be ashamed. Leaving the car park to walk to the seafront, my shoes were so badly soiled from the car park, I decided when i got home to throw them away. My coat too got something disgusting on it from a door. We paid £32 for this experience. THIRTY TWO POUNDS to park our car in a totally shambolic mess. Clearly the parking price indicates you have funds to clean it up & run it a lot better. Disappointed? You bet we are. It ruined our evening. It’s unhygienic, disgusting & totally unnecessary. If you are going to rob people with your prices. At least provide a clean well run place. Be ashamed.
Helpful Report
Posted 2 years ago
Web chat - never responds, online contact form - no response, telephone - can't get beyond recorded message. So the booking I made has now expired with ncp keeping the money. A complete rip off. Tesco g standards here I come.
Helpful Report
Posted 2 years ago
Would leave no stars but it wouldn't let me. Pre booked and QR code didnt work. Nobody answers call system. Nobody answers phone when you ring and no one replies on line shocking customer service, will never use again AVOID AVOID AVOID YOU WILL END UP PAYING TWICE!!!!
Helpful Report
Posted 2 years ago
Do not use the NCP carpark in London, Royal Garden Hotel! We prebooked and paid for all day, arrived on time however the barrier wouldn't go up. Tried the call button on the machine, not in service, tried to phone on my mobile no signal as we're now 2 floors down under ground. Had no choice but to ask machine for a ticket to open the barrier. As we drove through it was dark and dingy, some lights didn't work and there was noone about(advertised it said manned car park with security). There was a smell as we drove around, then we saw sewage all over the floor, what I presume was from the hotel above, we've never smelt anything like it, it was disgusting! We had an appointment so had to leave the car and go, but I tried to phone numerous times concerned about the fact I got a ticket even though I'd prebooked. The online chat doesn't work. It ruined the day, and stressed me out trying to contact them and worrying about paying twice. Once we were ready to leave the barrier again wouldn't open, the call button on this machine however did work but it took 10 mins just to leave once we got through to someone. Will never use again, avoid avoid all costs!
NCP 1 star review on 3rd September 2021
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Posted 2 years ago
!!!!!!! WHITECHAPLE HIGH STREET LONDON !!!!!!! DO NOT PARK!!!!!!!!!!! Absolutely disgraceful, 3 cars including our own all broken into and items stolen. NCP Advertise CCTV, but we have since been told they are dummies to act as a deterrent. Obviously Criminals know otherwise as it seems to be a daily occurrence. Police informed, as well as the staff working for NCP, but looks as if its only classed as petty crime and they have better things to be doing. From the other reviews this car park in particular seems to be top of the list for Criminal activities, which has been going on for years. NCP are well aware of this and still seem to be doing nothing about it. Maybe if they actually spend some of the money people pay for their parking on Security we wouldn't have to pay so much for insurance. The total cost so far for parking in this car park is nearing £800.00. We will be taking this matter further as the company do not seem to care for their customers at all. Surely they would like to catch these criminals and get them of the streets, making it a safer place for everyone.
Helpful Report
Posted 2 years ago
Customer service is shocking!!! Been on hold for 45 minutes and gave up!!! Ended up logging out of my account and setting up a new account and logging in with new QR code. This was the 4th time I had attempted to get through. Need to find a new parking place.
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Posted 2 years ago
Parking at Nuffield Hospital York is free, because there are no meters, but no, you have to put your number plate into a machine, which nobody tells you about when you arrive or on appointment letters. I'm expected to know about this system, which in my lifetime I've never heard of. I received a parking fine, complained and got it rescinded. I was willing to take it further, if it wasn't. I don't like the fact that private parking company has got access to my details. I nice money making racket going on.
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Posted 2 years ago
NCP London Derry House Birmingham - Myself and my husband both parked on the car park in separate vehicles to do a bit of shopping in Town. When I put my ticket in to pay I was astonished when it said £25.00!!! To the point where I even had to ask another customer if it was correct as I was in complete shock. It cost us £50 to park both cars for a few hours to do a bit of shopping!!! I think this is disgraceful and the charges on entry should be much clearer. I would of never parked here if I would of known. In today’s society where there are significant financial struggles £50 is a huge amount of money. It was really stressful because I had not accounted for spending an extra £50.
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Posted 2 years ago
on 21 August 2021 went to Worcester for a meal, decided to use NCP car park close to restaurant, downloaded park pass to get free one day parking do not understand how it worked I did not realise you had to put the pass on the same day as you were using it, very difficult to understand how it works because I suffer with dyslexia went in to the car park with the Q code and exited with the Q code when I got home I was charged for the parking, very difficult to contact customer services there is one number they just do not answer it if you are in the car park or outside I think NCP car park is just one big money scam.
Helpful Report
Posted 2 years ago
Double charged for pre paid 24 hour ticket - have written 3 emails complaining and despite submitting the required information still no refund. Really shocking customer service
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Posted 2 years ago
Parked car went to buy £4 ticket, no cash accepted, didn't understand instructions, train came, left without buying ticket, had panic attack on train. Kind fellow traveller gave me NCP phone number, first call ok, then put through to register account, pin number, credit card details etc. Got cut off as train went through tunnel, started again, ok this time. The couldn't put in car reg. number as instructions unclear, finally ended up with a person again who sorted it but I couldn't hear very well. Man spoke like a machine. Older people are expected to understand all this-left feeling like an idiot, very stressed. Then train delays all day...Will never use NCP again.
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Posted 2 years ago
Really horrible experience, don't choose this car park. My car got locked in the car park and I have to pay 100 pounds. I received no feedback or refund from the service desk! I stopped my car at the NCP Portman Square parking lot on Monday around 2. As I was leaving at approximately 3:45pm, but I cannot leave the car park as both gates were malfunctioning. Together with 7 other customers, we waited at the exit gate for over 45 minutes. We have tried to contact the car park customer services and support team, but we received no response! In the end, I had to leave my car at the car park due to an urgent meeting. Because of this I have to pay 100 pounds extra parking fee.
Helpful Report
Posted 2 years ago
No security. Drunk and homeless people in the stairs. Stinks of urine. All these things combined meant our car was broken into. Customer service awful. I was on hold the phone for 40 minutes. The car parks are so expensive I expected some cleanliness and security as a minimum. Why would you use an NCP over another car park?? It offers nothing for the extra cost. Not fit for purpose. Any other item purchased that wasn’t fit for purpose you’d be entitled to a refund. AVOID AVOID AVOID.
Helpful Report
Posted 3 years ago
After 30min i hinged up, no one answered the call and this is ridiculous !!! Web doesnt answer my questions either!
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Posted 3 years ago
How many of you have received a letter from a debt collecting company collecting for NCP . I've received such a letter for an offence that happened nearly 3 years ago , and I think this is a SCAM by NCP . I paid the fine , after all this time I cannot prove I did . This is where the SCAM is .
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Posted 3 years ago
Ncp car parks are extremely expensive complete rip off and draining on drivers pockets park else where and they want their rents reduced how about you bloody reduce costs to us by 75% to make more affordable
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Posted 3 years ago
I paid for one of the car parks by NCP on a JustPark app, also paid for extension which turns out I didnt need as I came back early. Received an NCP notice for £100 with photos showing me leaving well within my time, disputed with the payment evidence and they rejected the evidence and that I can no longer dispute. Never again dealing with this day time robbery.
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Posted 3 years ago
Great place to park if you want to see drug mess
NCP 1 star review on 4th December 2020
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Posted 3 years ago
0 Star Review Scam Company Paid and returned early. Paid cash. The machine said "no ticked issued". Was suspicious but as the machine had taken my money I naturally assume I'd paid for the service. Recieved a PCN claiming I hadn't paid. Ignored it. May letters later they've forwarded their claim again me to County Court and are threatening me with a CCJ. I dont have any proof of purchase to support my defence so I wont have much credibility in my counter claim that I will be making. To be a victim of a criminal system like this foes not feel good, especially when they have County Court covering the backs.
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Posted 3 years ago
Well you could say, what went right ! I parked in one of the NCP car parks in Northampton, St. Peters Way. I was feeling unwell, and on my way to receiving a Covid Test, I couldn't have been there much more than 20 minutes. I went to the ticket machine, which didn't use cash, so I booked the ticket on my phone, or so I thought. However, imagine when I received rather a nasty letter from so called NCP Car Parks, that I was being fined a £100, due to not having paid for my ticket. I checked my bank statement, and found that £1.30 had been paid to NCP Car Parks ! However, even after sending a copy of this statement, the NCP said it was unacceptable, and asked for more proof, a screengrab,whatever that is. I am not very good on the computer, so had to ask my husband to help me with this. I do pity someone who has to deal with this, and does not have a computer or is no too tech savvy. I am still awaiting the outcome, but I will not use one of their car parks ever again. You are not even allowed to telephone anyone ! How convenient is that ?! All you can do, is join their so called web chat, which seems to be staffed by robots, for all the sense and help you can get out of them. Please, if you do have the misfortune to park in one of their car parks, be very careful,as they are faceless bureaucrats.
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Posted 3 years ago
NCP is rated 1.1 based on 241 reviews