Peacocks Reviews

"I finally managed to return my online shopping via Hermes, and I am extremely disappointed\u00a0in the quality of their customer service and care.\u00a0\r\n\r\nI spent over \u00a350 online, on clothes that were of poor quality and\u00a0fitting. I tried to return my items to one of the branches but I couldn't complete\u00a0the returns. This was because I did not physically have my bank card that I used to make the purchase online\u00a0(I don't keep this card on me as I try not to spend on that account when I am out). Therefore I was told that I must send the items back via post - at my own expense.\u00a0\r\n\r\nAt a time when we were in lockdown, with stores closed, you'd think they would want customers to be purchasing online to keep sales going - but making customers\u00a0pay for their own returns during this time - seems absolutely absurd. Surely there has never been a more important time to ensure quality\u00a0customer care.\r\n\u00a0\r\nI had to spend \u00a36 to send all of the items back bar one item. Even the people at the Hermes shop couldn't understand the logic in this.\u00a0\r\n\r\nNot only that, but the returns process is unnecessarily\u00a0complicated. Having to complete an online\u00a0returns - which doesn't simply generate a QR code for Hermes - you have to then go and create a Hermes account and add in all of the details, that really should have just been taken care of - especially considering that I am the one paying for it all!!\r\n\r\nEven more frustratingly, the state of the paper - containing all of the information on regarding\u00a0returns etcs - was a complete state. It doesn't look good, and certainly isn't very helpful.\u00a0\r\n\r\nCompletely avoid. Let it fall further down - there are better shops out there that actually care and look after their customers."

"I finally managed to return my online shopping via Hermes, and I am extremely disappointed\u00a0in the quality of their customer service and care.\u00a0\r\n\r\nI spent over \u00a350 online, on clothes that were of poor quality and\u00a0fitting. I tried to return my items to one of the branches but I couldn't complete\u00a0the returns. This was because I did not physically have my bank card that I used to make the purchase online\u00a0(I don't keep this card on me as I try not to spend on that account when I am out). Therefore I was told that I must send the items back via post - at my own expense.\u00a0\r\n\r\nAt a time when we were in lockdown, with stores closed, you'd think they would want customers to be purchasing online to keep sales going - but making customers\u00a0pay for their own returns during this time - seems absolutely absurd. Surely there has never been a more important time to ensure quality\u00a0customer care.\r\n\u00a0\r\nI had to spend \u00a36 to send all of the items back bar one item. Even the people at the Hermes shop couldn't understand the logic in this.\u00a0\r\n\r\nNot only that, but the returns process is unnecessarily\u00a0complicated. Having to complete an online\u00a0returns - which doesn't simply generate a QR code for Hermes - you have to then go and create a Hermes account and add in all of the details, that really should have just been taken care of - especially considering that I am the one paying for it all!!\r\n\r\nEven more frustratingly, the state of the paper - containing all of the information on regarding\u00a0returns etcs - was a complete state. It doesn't look good, and certainly isn't very helpful.\u00a0\r\n\r\nCompletely avoid. Let it fall further down - there are better shops out there that actually care and look after their customers."

"Upset on opening my parcel to find a smashed coat hanger inside had made holes in the top I\u2019d ordered. I emailed customer service along with photos of the damage. Finally received what looked like a stock reply stating that if I was unsatisfied with order I was to return it at my own expense. As I\u2019m elderly & isolating I certainly won\u2019t be returning it within 14 days. \r\nThe last time I buy anything from Peacocks.\r\n"

"Upset on opening my parcel to find a smashed coat hanger inside had made holes in the top I\u2019d ordered. I emailed customer service along with photos of the damage. Finally received what looked like a stock reply stating that if I was unsatisfied with order I was to return it at my own expense. As I\u2019m elderly & isolating I certainly won\u2019t be returning it within 14 days. \r\nThe last time I buy anything from Peacocks.\r\n"