Raileasy Reviews

Name: Raileasy
Address: 10 Station Parade High Street Wanstead, London
Rating: 1.75

1.8 Rating 16 Reviews

19 %

of reviewers recommend Raileasy

1.8

Based on 16 reviews


Customer Service
Communication Channels	Telephone, Email

About Raileasy:

Raileasy.co.uk, the impartial train ticket website is designed to simplify the fare structure and encourage rail travellers to buy their tickets in advance, resulting in savings of up to 80% compared to ‘on the day’ prices.With less steps in the booking process than other websites and no need to register or remember a password, Raileasy.co.uk has made it far simpler for the travelling public to access advance tickets. It also saves rail users time and hassle by automatically checking single and return fares at the same time and displaying the best price for each journey so travellers no longer have to perform a number of searches to find out if single tickets are cheaper. Raileasy is accredited by the Association of Train Operating Companies.

Visit Website

Phone:

0906 200 0500

Email:

admin@raileasy.co.uk

Location:

10 Station Parade High Street Wanstead
London
E11 1QF

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Raileasy 1 star review on 25th April 2022

Dave E

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unable to book return trip for myself and wife to Oxford via National Rail website, so booked through Raileasy. I was sent a total of 24 separate tickets for this return. Each ticket had a different seat reservation mostly in different carriages and as the train was very full we had a musical chairs journey. But using Raileasy did save me ----£0.16. There is no way of knowing we would need this ridiculous number of tickets until we paid for them”

Helpful Report

Posted 4 months ago

“In my experience, Raileasy find every way to make it impossible to get a refund or exchange. They do not answer the phone, their website tells you your booking reference number isn’t recognised, they keep hiding behind ‘a high volume of calls’ (I wonder why call volumes are so high!). I will never use them again. I ended up paying way over the odds because I had to slightly amend my return journey.”

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Posted 1 year ago

“Well this was rather rubbish and unexpected. I booked a return journey from Chesterfield to Birmingham New Street. Their website booked me on to a 18:19 train from Birmingham New Street to Derby on 25th April 2022. I duly turned up at the station and found there was no such train. How can you get that so wrong? I had to wait until 18:49, missed my connection and needed to buy another ticket. Wish I'd read the over reviews first; I wouldn't ever use this company again.”

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Posted 2 years ago

“Scam, pure evil. Did not return my refund of £107. Do not use their website. Anything happens you will lose your money.”

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Posted 3 years ago

“Their prices do seem like bargains, but their complete lack of customer service is appalling. I was fortunate in that the government decreed that full refunds should be given because of COVID- but this came after about 2 weeks of emails backwards and forwards when, in spite of government advice, they initially refused a refund on an advance ticket. I did get my refund eventually, but it was £1 less that I was due- if they do this to all their customers, who keeps the change??!”

Helpful Report

Posted 4 years ago

“I bought tickets from London to Leeds for the 22nd and return 23, but due to the Corona Virus and the return trains being canceled I will not be able to go. A few hours after buying the tickets I tried to cancel but they said that it would only be possible to change the date and I would have to buy new tickets to get the refound. Luckily for me, I checked and saw that the website did not recognize the ticket numbers, I sent an email that was answered after three days with a copy and paste message that said to change the book on a website. The website said that it was not possible to change tickets, even saying in the tickets that they could be changed. In the refound option This gave me the option of only £ 7 back from the £ 113 spent. I didn't get any more response from Raileasy and even if they did, it would be some vague answer, indicating a useless link on a lagged website. Everything seems either too neglected or designed to be overcome by tiredness. The Prime Minister declared the closure of everything, the London North Eastern Railway canceled most trains Leeds to London and there is no way to change anything with them, only by Raileasy. I have not received any update of the tickets, my trip is Sunday and they only open on Monday.”

Helpful Report

Posted 4 years ago

“Be very careful. Raileasy make it virtually impossible for customers to claim a refund if something goes wrong. Rubbish company to deal with.”

Helpful Report

Posted 4 years ago

“abysmal customer support experience a total waste of money. not worth while going to court for the sake of £20 but it's a learn for me at least. never again.”

Helpful Report

Posted 5 years ago

“Do not use this website! Their website is not reliable. For me, they did not complete a transaction for my single train ticket. I did not receive a confirmation email, money was taken out regardless, I missed the train I wanted to get and I missed work that day. It was a hellish morning. Also if you go onto the ticket splitting website via moneysupermarket.com, they are cheaper. For example a Rugby-Glasgow single ticket was £49.50 with TicketySplit via Money Saving Expert but it was £52.10 with Raileasy. £2.60 cheaper pretty good especially when it's coming from a more reputable website. Hope this helps anyone who is tirelessly fighting the increasingly expensive price of train tickets!”

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Posted 6 years ago

“This company is simply Dishonest do not book with them.”

Helpful Report

Posted 8 years ago

“I had the misfortune to use rail easy they should be called rail nightmare. I made the 'mistake' of having my credit card snap so couldn't collect my tickets from the machine, this was fully 5 days before I was due to travel. So I rang their horrifically expensive helpline where upon I was told there was nothing they could do but if I booked more tickets they'd give me a refund. Great I thought so did that, it wasn't until I asked for the refund that they mentioned there'd be a 10 pound fee and it would be for the cheaper tickets leaving me 68 pounds out of pocket. On contacting them again I was told I'd done nothing wrong but tough there'd stick to their policy and would issue the smaller refund even though I told them not to do so. The contempt shown for their customers is surprising in this day and age. My advice is never use these crooks to be book you rail tickets.”

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Posted 8 years ago

“Bloody Awful. My other half never realised you charge premium rates for phone calls, and now we realise that is why she was kept on the line for such a long time!!! £11.56 for one call is awful, you should be ashamed!!!!”

Helpful Report

Posted 8 years ago

Raileasy is rated 1.8 based on 16 reviews