Raileasy Reviews

Name: Raileasy
Address: 10 Station Parade High Street Wanstead, London
Rating: 1.75

1.8 Rating 16 Reviews

19 %

of reviewers recommend Raileasy

1.8

Based on 16 reviews


Customer Service
Communication Channels	Telephone, Email

About Raileasy:

Raileasy.co.uk, the impartial train ticket website is designed to simplify the fare structure and encourage rail travellers to buy their tickets in advance, resulting in savings of up to 80% compared to ‘on the day’ prices.With less steps in the booking process than other websites and no need to register or remember a password, Raileasy.co.uk has made it far simpler for the travelling public to access advance tickets. It also saves rail users time and hassle by automatically checking single and return fares at the same time and displaying the best price for each journey so travellers no longer have to perform a number of searches to find out if single tickets are cheaper. Raileasy is accredited by the Association of Train Operating Companies.

Visit Website

Phone:

0906 200 0500

Email:

admin@raileasy.co.uk

Location:

10 Station Parade High Street Wanstead
London
E11 1QF

Write Your review

Tell us how Raileasy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Raileasy 1 star review on 25th April 2022

Dave E

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read this if you’re thinking of using Raileasy, Trainsplit (same company) Splitticketing (same company) or any ticket retailer claiming to save you £££s. If you’ve already used Raileasy and you’re having problems DON’T under any circumstances use their 0906 contact number!! Its a premium rate that will set you back over £1 a minute, probably a lot more depending on who your phone provider is. If you really have to call them use their 0871 number or better still email them. Their email address is somewhere on this page. Companies like Raileasy take more money from customers making them call their 0906 numbers! I read some reviews and although I wound up not using Raileasy for my journey, I’ve used other companies like them and can tell you that the booking fees and admin fees are from the train companies. The minute you click on pay and get confirmation that the booking has been successful you're liable for the fees if you need to cancel. In fairness ticket retailers like Raileasy can’t do anything about that. You can’t change travel thats already been booked, you can only ask for a refund on what you’ve already paid for and then you’ll have to book the journey again, that is standard practice. In other words, if you make a mistake and realise a minute later after the payments gone through that you put the wrong date in or something similar, then you’re just going to have to book the journey again and try to get a refund for the one you messed up. On top of that some tickets are not refundable at all (Advance tickets) unless you book another journey and you can’t ask for a refund until you do! Its all very complicated so read the terms and conditions for fares and travel on the National Rail website before booking, especially with companies like Raileasy who don’t exactly make it obvious about fare types or how long refunds take before you pay. The other thing they don’t want you to know about before you give them your money is – and this is really important – if your train is cancelled because of ‘engineering works’ and the works were already planned before you booked, the ticket retailers won’t take responsibility. They say it’s the customer who should be checking if their train is still running before the day of travel. REFUNDS. If you have to claim a refund its going to take WEEKS before you get your money back no matter what the reason. And it doesn’t if you’ve had a medical emergency or bereavement which stopped you from using the tickets, you’ll still have to wait. What’s more, if you can’t travel because of an emergency and your tickets were the Advance tickets, unless you book another identical journey, they won’t pay out a refund. Go and check National Rail fares and T&Cs before you book with any ticket retailer and please don’t use the 0906 number, its a con!”

Helpful Report

Posted 4 years ago

Raileasy is rated 1.8 based on 16 reviews