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Riverford Reviews

3.0 Rating 53 Reviews

43 %

of reviewers recommend Riverford

Company Reviews

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About Riverford:

Riverford Organic is the market leader in organic vegbox home delivery. We have a range of 10 veg and fruit boxes to suit different sized households, and in addition a full range of organic groceries, including meat and meat boxes, dairy, wine, beer and bread.We grow award winning organic veg, and give you lots of recipes to help you enjoy it. You can order a box, add extra items from our range or create an order from scratch (minimum order value applies). Delivery is free by your local vegman or lady and there is no need to be at home when we deliver. There is no contract, so you aren’t tied in to anything and our vegboxes start from just 9.85.

Visit Website

Phone:

0180 376 2059

Email:

help@riverford.co.uk

Location:

Riverford Organic Vegetables Limited Buckfastleigh
Devon
TQ11 0JU

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Riverford 1 star review on 25th April 2024

Riverford 5 star review on 2nd February 2022

Riverford 5 star review on 2nd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started ordering Riverford a few years ago. Great quality and varieties back then. However, things have slowly gone downhill since. I hope this changes before I stop ordering as I was trying to support local economy and environment.”

Posted 1 year ago

“RIVERFORD IS NOW A THOROUGHLY ROTTEN COMPANY ON EVERY LEVEL. It is said that "A fish always rots from the head down". Unfortunately, this top/down rot now envelops all of Riverford. [1] Their produce is rotten and the customer is challenged on complaint. ]2] Their customer service is rotten, staffed by uptight and miserable people of no care for the customer. [3 Their delivery service is rotten, with the customer having to engage in lengthy talks with management in an attempt to get their produce securely delivered to their door and not just left 'anywhere', something that is now acceptable to Riverford management. I have been a customer of theirs for 16 years. However, I have observed the rot set in over the last few years since Riverford bought out their attached franchises. Since then, everything has gone down hill. And now, there is zero respect for the customer. All courtesy has unravelled. Rather, there is a management in place that lacks good policy, lies, lacks integrity, is indifferent to problems that impact the customer, but is very good in applying regular price hikes to please their shareholders, no doubt. So, I am no longer a customer of Riverford and can only urge all those thinking of signing up to this company to walk on and walk away from a rotten experience and rotten produce in your delivery boxes.”

Posted 1 year ago

“Oh dear Riverford - what went wrong? We were loyal customers for years and loved the boxes but the quality has declined bigtime in the past couple of years. Stopped ordering and they emailed to ask why. When I told them, they offered a £5 credit off one of their boxes. After a four month gap, we ordered again. A sad looking box arrived which included a rotten cucumber. They refunded the box cost but we won't be ordering again. Such a shame - who knows what has happened but Riverford used to be top of their game a decade or so ago. No longer.”

Posted 2 years ago

“After being a customer for 9 years I have been treated by this company in a way that is appalling, let alone the fact they never returned the keys of my house and I have been just kind to not call the police yet although I will have to do it soon as after 3 months there is no sign of care. It used to be a good company, after the boom with the Pandemic it has turned into a nasty business which is more interested in attracting new customers than taking care of long term ones. I have honestly never been treated that bad as by their sassy manager who shall rather work in a corporation than an apparently ethical company as the culture she can display is that of profit driven corporations. Sadly once again a good project betrays its values once the good people leave and the new people don't understand what the whole thing was about. Stay away from them.”

Posted 1 year ago

“We have been customers of riverford for nearly 2 years now. Initially this was brilliant, until lockdown started. To start off with, I never dared complain, after all it was a very extraordinary set of circumstances. However, we started receiving notifications with the boxes advising there was a surge of new customers and that existing customers were the priority. Very quickly after this we saw a sharp decline in the quality of the food. The potatoes were tiny and bad quality, most of them throw away. We then had a problem with 2 kale batches. Could be the kale, or more likely a bad reaction to that kale. I was sick as a dog for 3 days. I called riverford when I saw the following box would again contain kale and they very nicely changed it for me and advised me I could manage the products I didn’t want in my box in the alerts. I did this and for some time we did not receive any of the items in my alert items. So far so good and a great customer service I thought. Fast forward a few months and we have recently got 1. Corn in the web that was only half matured. 2. Potatoes with obvious signs of frost (brown large spots inside), and 3. The dreaded kale. I sent an email asking why kale was included in my box when I advised them already of my not wanted items, as told by their customer service, and why it was in my house. I also asked them about the potatoes and general quality of produce lately, and sent pictures. I have now received a couple of emails advising that the alerts are for them to do nothing and for me to be checking my emails for said alert, where I have got a window of hours to change my items. And without apology for the decline in quality, that they would send it to their team for them to check. When I insisted upon the need for said alert which means I have to check my very busy inbox within the window given to change items, I was only reiterated that’s how it worked. When I asked them why I’d been told to use that functionality and ‘never worry again’, I was told that’s how it worked. When I asked them what I do if I cannot eat their kale due to intolerance and not the fact I ‘don’t want it’ (as they seem to imply, alerts are for unwanted items, not allergies or food intolerances), I received a big fat no response. So now not only the quality of produce had taken a nose dive, but also the quality of their customer service, who were amazing to start off with, and now it feels like you talk to a robot. Impenetrable, yet I’m a paying and loyal customer, and have recommended them to so many of my friends. I would not recommend them again now.”

Posted 3 years ago

“You are telling me as a response to my review that you are "proud you re not cheap"? Your grammar syntax has nothing to do with the food but rather with the fact that you are lgbt. What has to do this topic with food? you as a company became rude and manipulative playing at peoples need to eat. I wont be using you, as I do not need you, I am french and we have plenty of organic agriculture. It was shocking my experience with you and you should be ashamed of the way you re downgrading Britain and british people into rainbows... ha ! shame on you”

Posted 10 months ago

“Poor delivery service I was a new customer and the meat is really good, they deliver and ring my buzzer at 5am and when I call and complain they say they cannot do anything. I mean that they own driver I rather you get more driver to cover the area so you do not wake people up! 8-9am is ok but 5 am is really out of order i will not order again”

Posted 1 year ago

“I too have noticed a decline in quality and flavour over the last year. Sometimes items are going off a few days after delivery. Reduced my delivery to once a month and may stop altogether. Such a shame as i like supporting local producers.”

Posted 1 year ago

“Agree with many of the negative comments below: customer service seems to be bottom of the pile with Riverford, just below quality assurance. We too have been loyal customers for years and are finding a slow but sure reduction in quality. For the last few months the milk we have delivered by them has lasted only three (max) days before it goes off. If you are able to read the 'use by' date (which is unusual) it can be seen that the milk goes off way before its supposed shelf life. My wife emailed to complain and then rang this morning, effectively the response to both was 'not interested'! How does a company like this stay in business when it declares ethical standards and a commitment to customer service? We'll be pulling our orders and going elsewhere and I would recommend avoiding them to anyone considering placing an order.”

Posted 2 years ago

“Loyal customer for number of years forced delivery day change which is not an option for me. Despite contacting them there was no recognition of loyalty didn't want to cancel order but had no choice. Really disappointed at the lack of support for loyal customers things have definitely changed not same company anymore.”

Posted 3 years ago

“I am a long-standing customer (15+ years) and have always loved everything about them from their food to their ethics. Due to self isolation staff shortages I have been informed that I do not have a delivery this week - I didn’t have one of the veg boxes in my order as I have been choosing different ones each week. There was no opportunity to add a box - I have not been out since last March so not going to supermarket. We have all been accepting and understanding of the pared back choices whilst Riverford also took on new customers. I think it’s time that Riverford stoped taking on new customer for the foreseeable future, I understand they are not currently accepting new customers but come lifting of restrictions and easier summer times they will take on yet more customers and fall over again come autumn/winter. This is not just about me not receiving my veg box this week but a growing realisation of Riverfords changing attitude. Please Riverford put your loyal customers before an ever burgeoning customer list.”

Posted 3 years ago

“After reading great reviews about riverfront I though I'd give them a try, what a disappointment my veg tomatoes and cucumber were soggy and I had to bin them, you would think when packing for New customer they would of made sure all was perfect. Would not recommend”

Posted 5 years ago

“Great veg, terrible delivery service. Failed to follow delivery instructions twice in six months. Left box on doorstep in alleyway and not in safe place as requested. After first time, I was assured it would not happen again. Second time, I was told the driver dropped the box off on my doorstep at 6am but they could not have as I was in my garden at the time and had to use that door to go back into my flat. Completely lost my trust in their delivery service at that point. It is a premium product at a premium price and customer service did not seem to care about my problem. Therefore, I cancelled my account.”

Posted 2 years ago

“I have been with Riverford for years - 162 orders and on Tuesday I was informed that I was not a loyal enough customer for them to continue with my orders. Because I only ordered once every two weeks and change my box. Thats not a regular order. Currently due to covid and self isolation Riverford have problems and can not meet all there requirements. So they are not delivering any veg to me until further notice. I have been in touch with them but their customer service insisted that I was not a loyal enough customer and so no veg . I have been told Wareham have an excellent veg shop on the quay on Saturday, so I will have to come out of self isolation and go down on the Quay. I will be interested in seeing if my next door Neighbour who gets Riverford veg every week is a truly loyal customer and gets her veg. Very disappointed in how they treat their customers.”

Posted 3 years ago

“I am becoming a little disillusioned with Riverford. Not sure it is value for money and of the freshness of the groceries. On three occasions I have had rotten items. Parsnips, then clementines and a couple of days ago a rotten cucumber. I am not sure of continuing after Christmas”

Posted 3 years ago

“Not worth the money this is our second attempt at riverfords and thankfully our last. Missing items, rotten food, not good enough sorry goodbye.”

Posted 4 months ago

“Saw your produce at a stand in Borugh market. Absolutely pitiful wilted veggies. Staff at thebstand v defensive saying " well you can't expect veggies to remain fresh' as if they were doing me a favour to sell this pitiful stuff to me. Improve your quality and do what you claim. Provide top quality fresh veg as is widely available in the EU. Not limp English veg quality please. Your greens- kale and spinach and various salads were absoutley shocking . An absolute disgrace. Raise standards to those of your EU counterparts. And don't blame Brexit and COVID as is the customary contemporary English behaviour for suboptimal quality.”

Posted 6 months ago

“We love our Riverford organic deliveries. We get a much wider range of organic fruit and veg than is available in our local supermarket, and it is good quality. We are pleased to support better prices for farmers too. We also buy milk, oat milk and butter for the same reason. We have been customers for a few years and have no plans to change.”

Posted 1 year ago

“I really have noticed a slow decline in the quality of the fruit and veg over the past year. But recently the potatoes having been getting smaller and smaller. I really do feel that when you order the veg or meat boxes you receive whatever they have left over. When I order meat or veg separately it seems to be much better quality that what comes in the boxes. I am really thinking of finding an alternative.”

Posted 2 years ago

“This week we had bananas that were still green a week later and totally rock hard inedible . The milk sell- by date is also erased every week and there is a general decline . Avoid this company at all costs .”

Posted 2 years ago

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Riverford is rated 3.0 based on 53 reviews