Riverford Reviews

Name: Riverford
Address: Riverford Organic Vegetables Limited Buckfastleigh, Devon
Rating: 3.06

3.1 Rating 70 Reviews

46 %

of reviewers recommend Riverford

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About Riverford:

Riverford Organic is the market leader in organic vegbox home delivery. We have a range of 10 veg and fruit boxes to suit different sized households, and in addition a full range of organic groceries, including meat and meat boxes, dairy, wine, beer and bread.We grow award winning organic veg, and give you lots of recipes to help you enjoy it. You can order a box, add extra items from our range or create an order from scratch (minimum order value applies). Delivery is free by your local vegman or lady and there is no need to be at home when we deliver. There is no contract, so you aren’t tied in to anything and our vegboxes start from just 9.85.

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Phone:

0180 376 2059

Email:

help@riverford.co.uk

Location:

Riverford Organic Vegetables Limited Buckfastleigh
Devon
TQ11 0JU

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Riverford 1 star review on 25th April 2024

Anonymous

Riverford 5 star review on 2nd February 2022

Androula

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over priced organic food. Not vaule for money..I only ordered once. My food was left on the grass. A lovely snail had got to my apples.. the bananas were very green. The pears where rock hard. The most tiny pot of blue berries for one person. I feel ripped off. Not happy with my box at all”

Helpful Report

Posted 3 weeks ago

“Stated I was allergic to tomatoes so picked a box at the stall with the salesman that didn't include them. When the box turned up, it was full of mouldey tomatoes! Had to bin them and the bag of spinich that was full of brown liquid already. Gave me £5 credit, so cancelled all future orders. Terrible service and super overpriced for what you actually get! Way cheaper to get from a supermarket and lasts so much longer.”

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Posted 8 months ago

“I started to use riverford 2 years ago and was happy at first then it got shoddy so I stopped using them, I went back to Try again and I got soft sprouting potatoes, almost moldy peaches and bruised soft pears and got a £5 credit which I asked tk be returned to my card, sorry its not acceptable at these high prices, iv deleted my account.”

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Posted 10 months ago

“I got batch off eggs over 30 pounds worth thinking obviously they would be very good being organic etc they gave me savage stomach issue following early next morning it was last thing i ate, definitely wasn't anything else, i could taste eggs when i was belching profusely. Had one off worst bloated stomachs I've had in couple years or so. Never, ever ordering from them again”

Helpful Report

Posted 10 months ago

“Way overpriced, in style of 'glamping', the 'Riverford Experience', rather than simple and honest organic veggies, without the hype. And the Riverford person I spoke to on the phone was pretty uninspiring, not that friendly, overly businesslike - unlike Piper's Farm in Devon...”

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Posted 1 year ago

“Rotten bendy veg charged at a premium price. Don't bother”

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Posted 1 year ago

“Pushing "gender pay gap" on their business website. Quality of food also not up to scratch ...... in relation with price.”

Helpful Report

Posted 1 year ago

“Not worth the money this is our second attempt at riverfords and thankfully our last. Missing items, rotten food, not good enough sorry goodbye.”

Helpful Report

Posted 1 year ago

“Saw your produce at a stand in Borugh market. Absolutely pitiful wilted veggies. Staff at thebstand v defensive saying " well you can't expect veggies to remain fresh' as if they were doing me a favour to sell this pitiful stuff to me. Improve your quality and do what you claim. Provide top quality fresh veg as is widely available in the EU. Not limp English veg quality please. Your greens- kale and spinach and various salads were absoutley shocking . An absolute disgrace. Raise standards to those of your EU counterparts. And don't blame Brexit and COVID as is the customary contemporary English behaviour for suboptimal quality.”

Helpful Report

Posted 1 year ago

“3 messed up deliveries in a row, freezer bags no longer being used. Service desk poor excuses and "I'll add £5 credit" solution made us decide after 2 years to stop using them. Service charge earlier this year was okay(ish) but the new schedule (and new contractor?) really messed things up.”

Helpful Report

Posted 1 year ago

“Awful delivery. You're given no Eta then a series of conflicting times, then a no idea just wait all day. No one wants meat sat in a van all day. It's disgusting. They don't refund and all round don't care. It's been an ongoing issue of delivery with them. People need to stop using them”

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Posted 1 year ago

“You are telling me as a response to my review that you are "proud you re not cheap"? Your grammar syntax has nothing to do with the food but rather with the fact that you are lgbt. What has to do this topic with food? you as a company became rude and manipulative playing at peoples need to eat. I wont be using you, as I do not need you, I am french and we have plenty of organic agriculture. It was shocking my experience with you and you should be ashamed of the way you re downgrading Britain and british people into rainbows... ha ! shame on you”

Helpful Report

Posted 1 year ago

“Poor delivery service I was a new customer and the meat is really good, they deliver and ring my buzzer at 5am and when I call and complain they say they cannot do anything. I mean that they own driver I rather you get more driver to cover the area so you do not wake people up! 8-9am is ok but 5 am is really out of order i will not order again”

Helpful Report

Posted 2 years ago

“After being a customer for 9 years I have been treated by this company in a way that is appalling, let alone the fact they never returned the keys of my house and I have been just kind to not call the police yet although I will have to do it soon as after 3 months there is no sign of care. It used to be a good company, after the boom with the Pandemic it has turned into a nasty business which is more interested in attracting new customers than taking care of long term ones. I have honestly never been treated that bad as by their sassy manager who shall rather work in a corporation than an apparently ethical company as the culture she can display is that of profit driven corporations. Sadly once again a good project betrays its values once the good people leave and the new people don't understand what the whole thing was about. Stay away from them.”

Helpful Report

Posted 2 years ago

“RIVERFORD IS NOW A THOROUGHLY ROTTEN COMPANY ON EVERY LEVEL. It is said that "A fish always rots from the head down". Unfortunately, this top/down rot now envelops all of Riverford. [1] Their produce is rotten and the customer is challenged on complaint. ]2] Their customer service is rotten, staffed by uptight and miserable people of no care for the customer. [3 Their delivery service is rotten, with the customer having to engage in lengthy talks with management in an attempt to get their produce securely delivered to their door and not just left 'anywhere', something that is now acceptable to Riverford management. I have been a customer of theirs for 16 years. However, I have observed the rot set in over the last few years since Riverford bought out their attached franchises. Since then, everything has gone down hill. And now, there is zero respect for the customer. All courtesy has unravelled. Rather, there is a management in place that lacks good policy, lies, lacks integrity, is indifferent to problems that impact the customer, but is very good in applying regular price hikes to please their shareholders, no doubt. So, I am no longer a customer of Riverford and can only urge all those thinking of signing up to this company to walk on and walk away from a rotten experience and rotten produce in your delivery boxes.”

Helpful Report

Posted 2 years ago

“This week we had bananas that were still green a week later and totally rock hard inedible . The milk sell- by date is also erased every week and there is a general decline . Avoid this company at all costs .”

Helpful Report

Posted 3 years ago

“Great veg, terrible delivery service. Failed to follow delivery instructions twice in six months. Left box on doorstep in alleyway and not in safe place as requested. After first time, I was assured it would not happen again. Second time, I was told the driver dropped the box off on my doorstep at 6am but they could not have as I was in my garden at the time and had to use that door to go back into my flat. Completely lost my trust in their delivery service at that point. It is a premium product at a premium price and customer service did not seem to care about my problem. Therefore, I cancelled my account.”

Helpful Report

Posted 3 years ago

“Agree with many of the negative comments below: customer service seems to be bottom of the pile with Riverford, just below quality assurance. We too have been loyal customers for years and are finding a slow but sure reduction in quality. For the last few months the milk we have delivered by them has lasted only three (max) days before it goes off. If you are able to read the 'use by' date (which is unusual) it can be seen that the milk goes off way before its supposed shelf life. My wife emailed to complain and then rang this morning, effectively the response to both was 'not interested'! How does a company like this stay in business when it declares ethical standards and a commitment to customer service? We'll be pulling our orders and going elsewhere and I would recommend avoiding them to anyone considering placing an order.”

Helpful Report

Posted 3 years ago

“Riverford award winning veg ? These are not fit for human consumption! Delivered this morning to our farm for my 84 year old mother shocking !”

Helpful Report

Posted 3 years ago

“Awful customer service and low quality goods. I have been a customer for a few years now and have noticed a steady decline in the quality of the fruit and veg delivered. I strongly recommend you find an alternative organic produce provider as Riverford are not interested in customer retention. I’m surprised they are still in business if I’m honest!”

Helpful Report

Posted 3 years ago

Riverford is rated 3.1 based on 70 reviews