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Riverford Reviews

3.0 Rating 52 Reviews

44 %

of reviewers recommend Riverford

Company Reviews

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About Riverford:

Riverford Organic is the market leader in organic vegbox home delivery. We have a range of 10 veg and fruit boxes to suit different sized households, and in addition a full range of organic groceries, including meat and meat boxes, dairy, wine, beer and bread.We grow award winning organic veg, and give you lots of recipes to help you enjoy it. You can order a box, add extra items from our range or create an order from scratch (minimum order value applies). Delivery is free by your local vegman or lady and there is no need to be at home when we deliver. There is no contract, so you aren’t tied in to anything and our vegboxes start from just 9.85.

Visit Website

Phone:

0180 376 2059

Email:

help@riverford.co.uk

Location:

Riverford Organic Vegetables Limited Buckfastleigh
Devon
TQ11 0JU

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Riverford 5 star review on 2nd February 2022

Riverford 5 star review on 2nd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pushing "gender pay gap" on their business website. Quality of food also not up to scratch ...... in relation with price.”

Posted 1 month ago

“Not worth the money this is our second attempt at riverfords and thankfully our last. Missing items, rotten food, not good enough sorry goodbye.”

Posted 4 months ago

“Saw your produce at a stand in Borugh market. Absolutely pitiful wilted veggies. Staff at thebstand v defensive saying " well you can't expect veggies to remain fresh' as if they were doing me a favour to sell this pitiful stuff to me. Improve your quality and do what you claim. Provide top quality fresh veg as is widely available in the EU. Not limp English veg quality please. Your greens- kale and spinach and various salads were absoutley shocking . An absolute disgrace. Raise standards to those of your EU counterparts. And don't blame Brexit and COVID as is the customary contemporary English behaviour for suboptimal quality.”

Posted 6 months ago

“3 messed up deliveries in a row, freezer bags no longer being used. Service desk poor excuses and "I'll add £5 credit" solution made us decide after 2 years to stop using them. Service charge earlier this year was okay(ish) but the new schedule (and new contractor?) really messed things up.”

Posted 7 months ago

“Awful delivery. You're given no Eta then a series of conflicting times, then a no idea just wait all day. No one wants meat sat in a van all day. It's disgusting. They don't refund and all round don't care. It's been an ongoing issue of delivery with them. People need to stop using them”

Posted 7 months ago

“You are telling me as a response to my review that you are "proud you re not cheap"? Your grammar syntax has nothing to do with the food but rather with the fact that you are lgbt. What has to do this topic with food? you as a company became rude and manipulative playing at peoples need to eat. I wont be using you, as I do not need you, I am french and we have plenty of organic agriculture. It was shocking my experience with you and you should be ashamed of the way you re downgrading Britain and british people into rainbows... ha ! shame on you”

Posted 10 months ago

“Poor delivery service I was a new customer and the meat is really good, they deliver and ring my buzzer at 5am and when I call and complain they say they cannot do anything. I mean that they own driver I rather you get more driver to cover the area so you do not wake people up! 8-9am is ok but 5 am is really out of order i will not order again”

Posted 1 year ago

“After being a customer for 9 years I have been treated by this company in a way that is appalling, let alone the fact they never returned the keys of my house and I have been just kind to not call the police yet although I will have to do it soon as after 3 months there is no sign of care. It used to be a good company, after the boom with the Pandemic it has turned into a nasty business which is more interested in attracting new customers than taking care of long term ones. I have honestly never been treated that bad as by their sassy manager who shall rather work in a corporation than an apparently ethical company as the culture she can display is that of profit driven corporations. Sadly once again a good project betrays its values once the good people leave and the new people don't understand what the whole thing was about. Stay away from them.”

Posted 1 year ago

“RIVERFORD IS NOW A THOROUGHLY ROTTEN COMPANY ON EVERY LEVEL. It is said that "A fish always rots from the head down". Unfortunately, this top/down rot now envelops all of Riverford. [1] Their produce is rotten and the customer is challenged on complaint. ]2] Their customer service is rotten, staffed by uptight and miserable people of no care for the customer. [3 Their delivery service is rotten, with the customer having to engage in lengthy talks with management in an attempt to get their produce securely delivered to their door and not just left 'anywhere', something that is now acceptable to Riverford management. I have been a customer of theirs for 16 years. However, I have observed the rot set in over the last few years since Riverford bought out their attached franchises. Since then, everything has gone down hill. And now, there is zero respect for the customer. All courtesy has unravelled. Rather, there is a management in place that lacks good policy, lies, lacks integrity, is indifferent to problems that impact the customer, but is very good in applying regular price hikes to please their shareholders, no doubt. So, I am no longer a customer of Riverford and can only urge all those thinking of signing up to this company to walk on and walk away from a rotten experience and rotten produce in your delivery boxes.”

Posted 1 year ago

“This week we had bananas that were still green a week later and totally rock hard inedible . The milk sell- by date is also erased every week and there is a general decline . Avoid this company at all costs .”

Posted 2 years ago

“Great veg, terrible delivery service. Failed to follow delivery instructions twice in six months. Left box on doorstep in alleyway and not in safe place as requested. After first time, I was assured it would not happen again. Second time, I was told the driver dropped the box off on my doorstep at 6am but they could not have as I was in my garden at the time and had to use that door to go back into my flat. Completely lost my trust in their delivery service at that point. It is a premium product at a premium price and customer service did not seem to care about my problem. Therefore, I cancelled my account.”

Posted 2 years ago

“Agree with many of the negative comments below: customer service seems to be bottom of the pile with Riverford, just below quality assurance. We too have been loyal customers for years and are finding a slow but sure reduction in quality. For the last few months the milk we have delivered by them has lasted only three (max) days before it goes off. If you are able to read the 'use by' date (which is unusual) it can be seen that the milk goes off way before its supposed shelf life. My wife emailed to complain and then rang this morning, effectively the response to both was 'not interested'! How does a company like this stay in business when it declares ethical standards and a commitment to customer service? We'll be pulling our orders and going elsewhere and I would recommend avoiding them to anyone considering placing an order.”

Posted 2 years ago

“Riverford award winning veg ? These are not fit for human consumption! Delivered this morning to our farm for my 84 year old mother shocking !”

Posted 2 years ago

“Awful customer service and low quality goods. I have been a customer for a few years now and have noticed a steady decline in the quality of the fruit and veg delivered. I strongly recommend you find an alternative organic produce provider as Riverford are not interested in customer retention. I’m surprised they are still in business if I’m honest!”

Posted 2 years ago

“I have been with Riverford for years - 162 orders and on Tuesday I was informed that I was not a loyal enough customer for them to continue with my orders. Because I only ordered once every two weeks and change my box. Thats not a regular order. Currently due to covid and self isolation Riverford have problems and can not meet all there requirements. So they are not delivering any veg to me until further notice. I have been in touch with them but their customer service insisted that I was not a loyal enough customer and so no veg . I have been told Wareham have an excellent veg shop on the quay on Saturday, so I will have to come out of self isolation and go down on the Quay. I will be interested in seeing if my next door Neighbour who gets Riverford veg every week is a truly loyal customer and gets her veg. Very disappointed in how they treat their customers.”

Posted 3 years ago

“This has to be the most overrated company I've ever worked for! The job description failed in many ways ie zero training (due to covid..pfft) local deliveries...driving 30-60 minutes to the first drop isn't local! I was told I would be driving a 3.5 tonne van...a vauxhall vivaro certainly isn't that & no room to work with for moving boxes around so had to take boxes off & unload on the roadside to get to other boxes...not ideal especially in the rain! Having to split up a route again without any training so had to use own initiative regardless if correct or not! Oh & absolutely ZERO PPE / COVID PROTECTION ie MASKS, GLOVES OR SANITISER!!! What a shambles!!!”

Posted 3 years ago

“A really frustrating service. The first time I ordered I had a veg box and milk missing. Following, I tried to order my Christmas meat and veg but the system put the order through for next day delivery. (Apparently my fault as the system is very simple...) I called customer services to cancel as soon as they opened and was charged £10 with a attitude of making you feel guilty as they donate the 'wasted' to the food banks. This is a very commendable act that I thoroughly support however it should not be forced at the cost of the customer. So frustrating when you want to support local farmers and businesses however are penalised for admin errors. Arguably, this was from their website which I find unclear to confirm a order with specific dates. I would not reccomend.”

Posted 4 years ago

“After reading great reviews about riverfront I though I'd give them a try, what a disappointment my veg tomatoes and cucumber were soggy and I had to bin them, you would think when packing for New customer they would of made sure all was perfect. Would not recommend”

Posted 5 years ago

Riverford is rated 3.0 based on 52 reviews