Tkmaxx Reviews

3.0 Rating 243 Reviews

50 %

of reviewers recommend Tkmaxx

Company Reviews

Questions

Metrics

3.0

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Tkmaxx deliver? How long does Tkmaxx take to deliver? Does Tkmaxx deliver on time? How is accuracy and good condition of items delivered by Tkmaxx?

Returns

How is Tkmaxx returns process?

Customer Service

How can I contact Tkmaxx? How quickly does Tkmaxx resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Tkmaxx.

How do I contact Tkmaxx?

Helpful Report

(1 week ago)

You can contact Tkmaxx by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

53.85%

Industry Average

“ Customer service did nothing as i had obviously paid cash and didn’t have receipt as i had bought it 8/10 weeks before using it. ”

- sharon boyle

“ In February I was travelling I've bought a suitcase from TK maxx when travelling the zip fell I'm having to buy some strap to hold the suitcase today I went back to take a marks with all my invoice and a warranty they refused to replace the bag the manager was very unhelpful didn't show any compassion no respect very poor service I will not go back anymore to Tk max Scarborough ,after more than 17 years buying in the shop. ”

- Ousseynou wade

“ Horrible service from such a rude woman at the till m. Customer services weren’t interested, I guess they’re taking too much money to care. ”

- Anonymous

Tkmaxx Reviews

Customer Service - Average