TransferWise Reviews

Name: TransferWise
Rating: 1.93

1.9 Rating 74 Reviews

22 %

of reviewers recommend TransferWise

Company Reviews

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Phone:

+44 20 7873 2221

Location:

The Tea Building / Unit 1.03, 56 Shoreditch High Street, London United Kingdom
E1 6JJ

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TransferWise 1 star review on 31st July 2025

Fredrick

TransferWise 1 star review on 25th July 2025

Deborah

TransferWise 1 star review on 24th June 2025

WhatsApp (+ 4 4 73 88 6 97 9 58.)Email Harrylucy977(at) Gmail.Com Help Me Recover My Lost Money

TransferWise 2 star review on 13th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 10 months ago

“This market Capitals trade are real scammers. I made a promise to share my scam encounter. And how I got back my money from this scam trade broker . I could never have imagined falling for the persuasion of such scammers, but it happened. I transferred almost Є72,620 to their fake trading account in my name, with no access to withdraw my money out, to my greatest surprise, I got in contact with an expert hacker, robertslee 6 1 8. @. gmail. .com Or on WhatsApp (+1 856 549 7469) to help me retrieve my money back from the scammer which was successfully refunded back to me, I’m thankful to the recovery expert and the organization for helping me recover my money back successfully. I guess someone might find this information useful.”

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Posted 10 months ago

“Very bad experience last time i send money its now 10 days a go and if I call or email them they say its still in process”

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Posted 1 year ago

“Personal account closed for applying for a business account. I had my personal account that was deactivated because I had set up a business account that was rejected. I have a website promoting 1500+ retailers and a few CBD brands which are also legal the UK. It has nothing to do with drugs or cannabis. And under 0.1% of my total retailers on the website. Upon trying to pay the £45 fee for the business account the payment said "In Progress". I never had it actually opened - as they auto rejected it on the app (that's okay). I then received an email to say my personal account was deactivated too. This account was never used for any transactions. Only for holidays - spending money. I tried to appeal the decision but they just went around in circles saying I broke their policy. How? When the business account was not even active - or used, I tried to pay the £45 to finalise it TO use it. It was never used for not 1 transaction/payment. I never sent or received any money through the account because I had no bank account details for it. No sort code or account number - because the account was not set up! So how could I breach your policy through an APPLICATION for a business account. I tried calling up on their London number and wasted 50 minutes explaining my personal account was only ever used for holidays which they can see and check on their system. I tried to appeal through the app and it was rejected? Why? No explanation other than you promote CBD products. But not through my personal account! And the business account set up was never completed! Absolutely insane to close a personal account for this reason. I would understand and accept if they just rejected the business account application. But to close the personal account is a joke. Awful customer service, they would not let me speak to a manager or anyone that could help with appeals or this situation. The customer service agent just read her script and said I broke the policy. And the acceptable items policy was not shown anywhere when setting up the business account. Next time have it pop up and on the screen so we can READ IT before going through the application.”

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Posted 1 year ago

“Horrible company use Revolut much better”

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Posted 1 year ago

“After having used wise or Transferwise for several year. They kinda formally threatened me to send the recipient data within 2 days. I awkwardly asked the personal data with recipient and sent them as they threatened with 2 days deadline or restriction to use wise further. Reason - sending 35 euros each month to same person :) Banks are far better if the transfer price were cheaper. They say it's Random Check and give the random 2 days deadline to send the very Personal Data of the Recepient or Money Receiver. I wish i could upload the screenshot but due to privacy reason, i cannot.”

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Posted 1 year ago

“Been with these guys 8 years with zero issue and quite impressed with the service and customer service. Boy did they change when one morning they deactivated my account. Small print is they have a right to close your account with no duty to provided any reason. They say you can appeal. I couldn’t through the means they offered . I called customer service numerous times who’s printed response is we can communicate with appeals they are a different division— just wait they will get back. 4 case numbers later and multiple emails to appeals no response . 4 weeks later finally get a hold of someone higher than customer service who says they need to authenticate my account please send bank account verification- sure no problem - send them everything —- Crickets. Make a complaint via USA government agency - get a prompt reply but they claim account will stay deactivated due to verification process issue????????? Hello I’ve been conducting business with you in multiple countries in the same way for 8 years . You ask me for documents and I send them and no response —— unbelievable that these guys can pick up the phone with such blatant disregard for their customer. Disregard for the utter non chalant and unassuming attitude for people who have become so reliant on their product. I referred so many people to this app and feel guilty after this experience. It feels like being falsely accused of murder with no proof of who was killed with what and no location……… unbelievable and do NOT recommend this product - they can deactivate you in a second and claim their rulings make it impoosble to give the reason why …. Not impressed downright appalled”

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Posted 1 year ago

“Not recommended! Risk of losing you money. I have been quite satisfied until my account has been closed with quite much money on it. The customer support replied I didn't prove the origin of money, but despite the fact I send all my bank statements available, I'm still writing emails and nobody replies. Apart, the page refers to a set of infinite documents why an account can be closed, meaning "closed just because we wanted to". Already two weeks to go. They gave an email and simply ingore while the customer support was quite quick. Not recommended.”

TransferWise 1 star review on 31st January 2022

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Posted 3 years ago

“Rubbish, pathetic, waste of time, expensive and rude service, some idiot called Kit wrote me start asking me questions what I do, I replied what I do and the lady start interrogating me about transactions which were from my friends/work colleague as if she is my real mom, wouldn't use them again as there are better and cheaper options available, use transfergo or world remit, much cheaper and much better. Third Class service!”

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Posted 5 years ago

“Horrible experience and outright theft. They lost over 5 000$ of my money, and for 2 month give me nothing but come-offs and "wait more"'s. when they "returned" it they outright STOLE over 400 shekels (~100 USD) I mean it, they outright stole my money. I have all the proof and filed the complaint with UK financial ombudsman and FCA. NEVER TRUST THEM WITH A SINGLE DIME. This company has no right to exist, period.”

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Posted 5 years ago

TransferWise is rated 1.9 based on 74 reviews