TransferWise Reviews

Name: TransferWise
Rating: 3.13

3.1 Rating 16 Reviews

50 %

of reviewers recommend TransferWise

Company Reviews

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Phone:

+44 20 7873 2221

Location:

The Tea Building / Unit 1.03, 56 Shoreditch High Street, London United Kingdom
E1 6JJ

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TransferWise 1 star review on 31st January 2022

Alexander

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with these guys 8 years with zero issue and quite impressed with the service and customer service. Boy did they change when one morning they deactivated my account. Small print is they have a right to close your account with no duty to provided any reason. They say you can appeal. I couldn’t through the means they offered . I called customer service numerous times who’s printed response is we can communicate with appeals they are a different division— just wait they will get back. 4 case numbers later and multiple emails to appeals no response . 4 weeks later finally get a hold of someone higher than customer service who says they need to authenticate my account please send bank account verification- sure no problem - send them everything —- Crickets. Make a complaint via USA government agency - get a prompt reply but they claim account will stay deactivated due to verification process issue????????? Hello I’ve been conducting business with you in multiple countries in the same way for 8 years . You ask me for documents and I send them and no response —— unbelievable that these guys can pick up the phone with such blatant disregard for their customer. Disregard for the utter non chalant and unassuming attitude for people who have become so reliant on their product. I referred so many people to this app and feel guilty after this experience. It feels like being falsely accused of murder with no proof of who was killed with what and no location……… unbelievable and do NOT recommend this product - they can deactivate you in a second and claim their rulings make it impoosble to give the reason why …. Not impressed downright appalled”

Helpful Report

Posted 6 months ago

“I have sent with them well over £200k in the past 2 years. Service works great. Whatever issues I had they were minor and resolved quickly. Definitely would recommend.”

Helpful Report

Posted 6 years ago

TransferWise is rated 3.1 based on 16 reviews