TransferWise Reviews

Name: TransferWise
Rating: 3.27

3.3 Rating 15 Reviews

53 %

of reviewers recommend TransferWise

Company Reviews

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Phone:

+44 20 7873 2221

Location:

The Tea Building / Unit 1.03, 56 Shoreditch High Street, London United Kingdom
E1 6JJ

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TransferWise 1 star review on 31st January 2022

Alexander

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company use Revolut much better”

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Posted 2 months ago

“After having used wise or Transferwise for several year. They kinda formally threatened me to send the recipient data within 2 days. I awkwardly asked the personal data with recipient and sent them as they threatened with 2 days deadline or restriction to use wise further. Reason - sending 35 euros each month to same person :) Banks are far better if the transfer price were cheaper. They say it's Random Check and give the random 2 days deadline to send the very Personal Data of the Recepient or Money Receiver. I wish i could upload the screenshot but due to privacy reason, i cannot.”

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Posted 4 months ago

“Been with these guys 8 years with zero issue and quite impressed with the service and customer service. Boy did they change when one morning they deactivated my account. Small print is they have a right to close your account with no duty to provided any reason. They say you can appeal. I couldn’t through the means they offered . I called customer service numerous times who’s printed response is we can communicate with appeals they are a different division— just wait they will get back. 4 case numbers later and multiple emails to appeals no response . 4 weeks later finally get a hold of someone higher than customer service who says they need to authenticate my account please send bank account verification- sure no problem - send them everything —- Crickets. Make a complaint via USA government agency - get a prompt reply but they claim account will stay deactivated due to verification process issue????????? Hello I’ve been conducting business with you in multiple countries in the same way for 8 years . You ask me for documents and I send them and no response —— unbelievable that these guys can pick up the phone with such blatant disregard for their customer. Disregard for the utter non chalant and unassuming attitude for people who have become so reliant on their product. I referred so many people to this app and feel guilty after this experience. It feels like being falsely accused of murder with no proof of who was killed with what and no location……… unbelievable and do NOT recommend this product - they can deactivate you in a second and claim their rulings make it impoosble to give the reason why …. Not impressed downright appalled”

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Posted 5 months ago

“Not recommended! Risk of losing you money. I have been quite satisfied until my account has been closed with quite much money on it. The customer support replied I didn't prove the origin of money, but despite the fact I send all my bank statements available, I'm still writing emails and nobody replies. Apart, the page refers to a set of infinite documents why an account can be closed, meaning "closed just because we wanted to". Already two weeks to go. They gave an email and simply ingore while the customer support was quite quick. Not recommended.”

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Posted 2 years ago

“Rubbish, pathetic, waste of time, expensive and rude service, some idiot called Kit wrote me start asking me questions what I do, I replied what I do and the lady start interrogating me about transactions which were from my friends/work colleague as if she is my real mom, wouldn't use them again as there are better and cheaper options available, use transfergo or world remit, much cheaper and much better. Third Class service!”

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Posted 4 years ago

“Horrible experience and outright theft. They lost over 5 000$ of my money, and for 2 month give me nothing but come-offs and "wait more"'s. when they "returned" it they outright STOLE over 400 shekels (~100 USD) I mean it, they outright stole my money. I have all the proof and filed the complaint with UK financial ombudsman and FCA. NEVER TRUST THEM WITH A SINGLE DIME. This company has no right to exist, period.”

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Posted 4 years ago

TransferWise is rated 3.3 based on 15 reviews