“I had some windows installed on 8th Jan 2018. After a few weeks I noticed an 8 - 10 mm scratch between one of the double glazed units. To cut a long story short it still hasn't been fixed 21 months later! I am a full time carer looking after my husband who has dementia and although I kept ringing Zenith I haven't got the time to keep chasing people. Just be warned that my experience of their after sales communications are rubbish.”
“Very agressive sales people, won't take no for an answer so much so I have had to block their number from home phone and mobile. They will not get any further orders from me.”
“Unreal ! We were Quoted almost £12k for a garage door and front door. Which quickly reduced to £7k if we take up ‘today’s special deal’ Upon further discussion over price we were offered the same deal for £4500. Incredible how the price can suddenly drop so dramatically within 30 minutes. The sales chap was pleasant but you guys are rip off merchants !”
“Got a salesman round for a quote about 3 months ago. I was expecting the long sales pitch. We did decide to buy the door. Not cheap but we knew it was good quality. Door was fitted by good tradesmen, two very pleasant young lads who done a good job.
The main thing we are furious and upset at is the £349 "admin fee." At the time we thought it was the deposit. If we were made aware it was an admin fee I don't think we would have paid it. When I made complaints to Zenith about this all they keep saying is para... Explains this.
You have 7 days to cancel the order but the admin fee is non refundable!!!
Not happy. I have noticed similar complaints on other review sites. I won't be using this company again and will not be recommending them even though their product is good.
Just be more upfront when selling and less of the sales pitch with phone calls to the "manager." Embarrassing and a wasting time. It was like being back in the 80's.”
