Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 3.70

“Incredible selection of cars and low prices”

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Posted 1 year ago

“Amazing experience at A Owen!!!”

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Posted 1 year ago

“Brought my first car from here and in the same day decided I wanted to return it! The garage were absolutely useless! Can not stress enough how awful this garage is! The car had a faulty gear box and wasn’t fit for purpose and the garage is refusing to send back the £5000 I paid for the car! Honestly just avoid it’s not worth it in my opinion this place needs shitting down!”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We regret any oversight in keeping you updated throughout this process. Rest assured, our team actively works to address any issues with customers car and ensure that it is returned to in optimal condition. Please know that we take all customer concerns seriously, and we are reviewing our processes to prevent similar incidents from occurring in the future. Your feedback serves as a valuable tool for improvement, and we are committed to providing you with the exceptional service you deserve. Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate your understanding and patience as we work to resolve the issues with your vehicle.

Posted 1 year ago

“Thank you to all the staff at A Owen! Had such a warming welcome, they helped me choose my first car, highly recommend it. They know their stuff with cars!”

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Posted 1 year ago

“They delivered a vehicle to me not fit for purpose , would not reply to my calls or emails , eventually agreed to pay for 1/3 of the problem even though they gave me a three month warranty ! Never paid there 1/3 after about 10 emails I gave up . STEER CLEAR OF THESE RATBAGS !!!!!”

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Posted 2 years ago

We take all feedback seriously and are committed to resolving any issues our customers face. However, your account of events is not accurate. The vehicle was thoroughly inspected and deemed fit for purpose upon delivery. We have records of our prompt responses to your communications, and our team made multiple attempts to resolve your concerns amicably. The partial payment was offered as a goodwill gesture despite the warranty terms not covering the issue you reported. It is unfortunate you chose not to continue the dialogue. We pride ourselves on our integrity and customer service, and your accusations are unfounded and misleading.

Posted 1 year ago

“Got a car from here and within a week or so faults were showing. The engine management light came on and when checking there were no error codes so I was able to remove the light but within days it came back on. The car started to sound rough and at times when going to pull away the clutch does not fully engage and the car shakes and makes a horrendous noise! There is also an oil pressure fault which shouldn’t be occurring as the car should’ve been filled up with oil when serviced! This error comes when braking, turning corners/bends and going around roundabouts. I have contacted the company via email as it’s always best to have a trail of communication as phone calls can be dismissed.. I was given a separate sales email and have emailed both email addresses twice now and no response!!!!!”

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Posted 2 years ago

We're disheartened to hear about your experience, and we apologize for any inconvenience caused. Your feedback is crucial to us, and we take your concerns seriously. Rest assured, we're committed to resolving these issues promptly. Our team will thoroughly investigate the problems you've encountered with your car and reach out to you to discuss potential solutions. We value your patience and understanding during this process. Customer satisfaction is our top priority, and we're dedicated to ensuring that you receive the quality service you deserve.

Posted 1 year ago

“Be very careful if you are considering buying a car from this group. Take the time to read the reviews posted by others, they are genuine and may save you a lot of trouble down the line. I bought a car from this garage. Just a short while after taking possession a major fault came up. Trying to return the car and gain a refund has been a complete nightmare, and when as a buyer, what you think are your rights, seem to be disregarded, where do you go other than into a complicated, lengthy and expensive dispute. Buying your son's first car should be a happy experience because its a big milestone, but when you have to go to great lengths to get a refund within 3 days of collecting a faulty, unsafe vehicle, this is madness. When you then receive an offer for the car to be bought back by the garage for £1000 less than you paid for it, less than a week earlier, what does that say about the credibility, authenticity and customer service of the A Owen Motor Group. If i could leave a no star review, I would!”

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Posted 2 years ago

We're disheartened to hear about your negative experience with us. We take customer satisfaction very seriously, and we're committed to resolving any issues promptly and fairly. However, we must clarify that your portrayal of our practices and service is far from accurate. Regarding your claim of a major fault surfacing shortly after purchasing the vehicle, we assure you that all our cars undergo rigorous inspections to ensure their quality and safety. However, despite our best efforts, occasional issues may arise, and we're always ready to address them in accordance with consumer rights regulations. As for your attempts to seek a refund, we operate within the confines of the law and strive to uphold fairness in all transactions. Any discrepancies in perceived rights stem from a misunderstanding or misinterpretation of the terms of sale. We're always transparent about our policies and aim to resolve disputes efficiently and amicably. Regarding your dissatisfaction with the offer to repurchase the vehicle at a reduced price, we must clarify that our valuation is based on several factors, including market value, depreciation, and any necessary repairs. This offer is made in good faith, taking into account the circumstances, and is not a reflection of our credibility or commitment to customer service. We regret that your experience fell short of your expectations, and we're genuinely sorry for any inconvenience caused.

Posted 1 year ago

“If I could give a 0 Star review I would. Where do I start...My partner bought a car from these guys, was described as excellent condition with 2 keys. Was sold with 1 key and the conditon fair from excellent. Left the garage on collection, within 5 mins the one tyre was flat. Warning lights flashing the lot. Had the car later checked over to find out, it's basically unsafe to drive and everything is falling apart. Also went and had this HPI checked, to find it is a CAT S insurance write off!! Which none of this was mention at the point of sale or on any adverts. The garage, have been THE WORST, rude on the phone and no reply to emails. No refund was offered for the missing key and NO REFUND FOR THE CAR. We are in the process of taking them to court and have been speaking to Trading standards. PLEASE STAY CLEAR AWAY FROM THIS GARAGE!”

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Posted 2 years ago

We apologize for any inconvenience caused by the discrepancies in the description of the car you purchased. We understand the frustration of expecting one thing and receiving another. This is not the level of service nor the quality we strive to uphold at our dealership. Regarding the missing key, the condition of the vehicle, and the undisclosed history, we are thoroughly investigating these issues internally to ensure they are addressed and rectified promptly. We have strict protocols in place to ensure the accuracy and transparency of our listings, and it is clear that in this instance, they were not adhered to. We are committed to resolving this matter to your satisfaction and are open to discussing potential resolutions. Please reach out to us directly so that we can begin the process of rectifying the situation.

Posted 1 year ago

“Car full of faults”

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Posted 2 years ago

We're sorry to hear about your experience, and we appreciate you bringing this matter to our attention. We strive to maintain the highest standards of quality, and it's disheartening to learn that your car hasn't met your expectations. We take all feedback seriously, and we'd like to extend our apologies for any inconvenience caused. Please know that we're committed to resolving any issues you've encountered. Could you please provide more details about the faults you've experienced so we can address them promptly?

Posted 1 year ago

“I purchased a Mazda 2 from this dealer which turned out to have major defects. The car was for my 18 year old son, when I took it to the Mazda dealer to put it through its annual MOT they explained that the car was unsafe to drive. Of course when I went back to A.Owens they were not interested. I would steer clear of this dealership, they are a disgrace!”

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Posted 2 years ago

We are sorry to hear about your negative experience with your Mazda 2 purchase from our dealership. Ensuring the safety and satisfaction of our customers is our top priority, and it's concerning to learn that your vehicle had major defects. We take quality control very seriously, and we apologize for any inconvenience this may have caused. We encourage our customers to bring any concerns or issues to our attention as soon as possible so that we can address them promptly. It's unfortunate that you felt we were not interested in resolving the situation when you returned to us. We assure you that this does not align with our values or the level of service we strive to provide. Please know that we are committed to making things right. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please reach out to us directly so we can address your specific situation and regain your trust. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.

Posted 1 year ago

“AVOID this and imperial motors in Newbury, owned by the same cowboy. They sold us a car which we found out has major faults, no way it made it through an MOT. They have had it for 4 weeks we have been lied to, avoided, given the run around and don't trust as far as we can throw them. We found out the owner is very dodgy and has been involved with the law. The motoring ombudsman kicked them off the scheme. They need to be shut down.”

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Posted 2 years ago

We deeply regret to hear about your negative experience with our dealership. We take all customer feedback seriously and strive to provide exceptional service. However, your claims are both inaccurate and defamatory. Our network garages adheres strictly to MOT standards and prioritize transparency in all our transactions. Any issues with vehicles are addressed promptly and fairly. As for your allegations against the owner, they are unfounded and malicious. We maintain the highest ethical standards in our business dealings. Moreover, we have never been a member of the motor ombudsman. We understand your frustration, but spreading false accusations is not constructive. We urge you to reconsider your statements and reach out to us directly to resolve any outstanding issues. Thank you.

Posted 1 year ago

“A few days after buying our car the engine light came on. Local garage had to replace glow plus and ERG filter unit, total cost £1,000. A Owen would only pay £250 towards it. They obviously had not done a diagnostic test before selling or if they had they had ignored the issue. Definitely steer clear.”

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Posted 2 years ago

It’s disheartening to learn that your car encountered issues shortly after purchase. We sincerely apologize for any inconvenience this has caused. We take all customer feedback seriously and are committed to investigating this matter thoroughly. Rest assured, we will review our pre-sale inspection processes to prevent such occurrences in the future.

Posted 1 year ago

“If I could give these rogues a minus score I would. They advertised a Fiat 500 Pop in Autotrader as being in excellent condition however when it went for an MOT 9 months later it failed on multiple serious points, some dangerous. I contacted A Owen by email without success; they only responded when I rang and directed me to MotorComplaint.com, an 'independent' resolutions company. Of course, they refused to pay for any repairs. Next stop - Motoring Ombudsman. If you are thinking of buying a car from A Owen dont - have a look at https://www.consumeractiongroup.co.uk where the man in the below article is linked to A Owen: https://www.dailymail.co.uk/news/article-8778829/Downfall-car-dealer-sold-death-traps-Chancer-forged-court-papers-refused-pay-refunds.html”

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Posted 2 years ago

We are deeply troubled by your review, as it appears to be based on misinformation. Firstly, we want to clarify that the links provided does not relate to our dealership A Owen, and any suggestion otherwise is false. Regarding your concerns about the Fiat 500, we regret any inconvenience you experienced. However, it's crucial to address issues directly with us. We strive to resolve any concerns promptly and amicably, as evidenced by our willingness to engage with you over the phone. As for the MOT failure, we understand your frustration, but without specific details about the vehicle in question, it's challenging for us to provide assistance.

Posted 1 year ago

“We bought our car this year. Stay far away from this place. In short what is broken: A/C-Not repairable. we spent a lot of money at various mechanics, we refilled the gas several times - the gas is still running out, it is not known why. The car was hit hard from the rear. When is raining - The spare wheel in the trunk is submerged in water. The tires are punctured.At the time of sale, they were inflated above the norm so that the sensors would not activate. The heating vents only worked on the left side. Cool outside air was blowing to the right. Of course, we did everything we mentioned on our own, because the warranty basically covers only the engine and gearbox. When I called garages from the list of warranty they told me that they would not repair my car because they specialize in other brands.I found only one from this list but they only fill up gas in my A/C ,but after 2 days gas was disappeared. We paid for this service because A/C is not covered by warranty. I do not recommend this place if you want to buy a used car.”

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Posted 2 years ago

We're sorry to hear about your experience with the car you purchased from us. We take feedback seriously, and we're committed to addressing your concerns. Regarding the A/C issue, we understand your frustration. We assure you that we strive to ensure all our vehicles are in optimal condition before sale. However, it seems this particular issue falls outside the scope of our warranty coverage. We're here to assist in finding a resolution, whether it's directing you to a qualified technician or offering further assistance within our means. As for the rear impact damage, we apologize if this was not adequately communicated to you during the purchasing process. Transparency is crucial to us, and we'll work to ensure clearer communication in the future. Concerning the spare wheel compartment flooding during rain, this is certainly not acceptable. We'll investigate this matter further to prevent such occurrences in the future. Regarding the tire punctures and the issue with the heating vents, we understand your frustration. We'll investigate these matters thoroughly to prevent similar issues with future sales. In regards to the warranty coverage, we acknowledge that it may not cover all aspects of the vehicle to the extent you expected. We're constantly evaluating and improving our warranty policies to provide better coverage and support to our customers. We appreciate your feedback, as it helps us identify areas for improvement. Please feel free to reach out to discuss this matter further, and we'll do everything within our power to assist you.

Posted 1 year ago

“Bought a car from them August 2021 as I was pregnant and needed a bigger car, they delivered the car and took my old car (part exchange) took it straight out for a drive and within minutes the engine warning light came on, over the next 4 months I had nothing but trouble, they said they would pay for repairs, took it to the garage and they car cut out on a busy round about as a lorry was coming towards me, when I spoke to them they guy laughed on the phone, anyway the repairs didn’t work and the lights came back on, cleaning the filter wasn’t enough it needed a new DPF filter, also turbos had gone, they said they would pay, then they wouldn’t, had to use my finance company to help get it sorted, eventually my finance company paid for the repairs and said they would take legal action over A Owen group, the customer service was awful, if your lucky enough for them to answer the phone they are very rude, came up with a pretend email address, they sell dangerous cars, Please please avoid, I lost out on wages as I needed a car to work, as well as been pregnant, they stress of it all was unbelievable, oh and they said it came with 12 MOT (it did not) also didn’t have service history like they said, I have read similar reviews, they turn the lights of themselves and put innocent life’s at risk, AVOID”

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Posted 2 years ago

We are sorry to hear about your negative experience with our dealership. We deeply apologize for any inconvenience or stress caused during what should have been an exciting time for you. Firstly, we'd like to address the issues you faced with the car you purchased from us. We assure you that it's never our intention to sell vehicles that are anything less than safe and reliable. We take the safety of our customers very seriously and always strive to ensure that all our vehicles meet the highest standards before being sold. However, we understand that issues can arise, and we are committed to resolving them promptly and effectively. Regarding the engine warning light and subsequent mechanical problems you encountered, we regret any inconvenience this may have caused. We understand the frustration of having to deal with such issues, especially during a time when reliability is crucial, as it was for you during your pregnancy. Our initial offer to cover repair costs was genuine, and we regret any miscommunication or delay in the resolution process. In terms of customer service, we are disappointed to hear that you found our staff rude or unhelpful. Providing excellent customer service is one of our top priorities, and we will certainly be addressing your concerns with our team to ensure that this does not happen again in the future. Regarding the MOT and service history discrepancies, we apologize for any confusion or oversight on our part. We always strive to provide accurate information to our customers, and we regret any inconvenience caused by any discrepancies in the vehicle's documentation. We understand your frustration and disappointment, and we genuinely appreciate your feedback. We take all customer feedback seriously as it helps us to continually improve our services and processes. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to contact us directly. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention.

Posted 1 year ago

“Car advertised Excellent condition with new MOT. My daughter was told she could collect the car. Travelled from Fareham to Newbury to find the car had a cracked windscreen, broken wing mirror, plastic panel above windscreen shattered amongst other things. Was told car would have to be taken to body shop and not guaranteed to pass MOT. Waste of time and fuel.”

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Posted 3 years ago

We're sorry to hear about your disappointing experience. We strive to maintain the highest standards, and it's concerning to learn that the car did not meet your expectations upon arrival. We sincerely apologize for any inconvenience caused. However, it's important to note that our listings are based on the information available to us at the time. We understand your frustration and assure you that we are investigating this matter further to ensure such discrepancies do not occur again. Please accept our apologies and feel free to reach out to discuss this matter in more detail.

Posted 1 year ago

“Bought Peugeot partner Tepee end of may nearly 3 months since l bought car every week l have issues with car takes to garage and l have contacted owenmotor they say you got warranty and contact warranty they declined l payed nearly 2000 pound and called Owen motor many times e mail us l did they not care .. l not recommend Owen motor ....”

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Posted 3 years ago

We're sorry to hear about your experience, but allow us to address your concerns. Firstly, we understand the frustration of dealing with unexpected car problems, and we apologize for any inconvenience caused. Regarding your warranty claim, our team is committed to assisting customers through such processes. We encourage thorough communication with our after-sales to ensure a smooth resolution. We assure you that our priority is to provide reliable vehicles and excellent service to all our customers. Your feedback is valuable to us, and we're taking steps to improve our communication channels to prevent such instances in the future.

Posted 1 year ago

“Would not recommend. Test drive car on Sunday, rang back about putting deposit down. Sent email and got no reply, followed up with another email. Had a reply. Emailed back at 09:23 asking about payment options, no reply, rang garage several times throughout the day and no answer. Finally spoke to the garage later that day and told that vehicle sold first this morning. Then spoke to someone else and said vehicle sold 30 Mins ago. Would strongly avoid this garage and not hand any money over! Complete waste of time!!”

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Posted 3 years ago

Good Afternoon, It is extremely disappointing to read that the failures you faced. The issues you have mentioned could have been avoided had you received clear communications and I would like to offer my sincerest apologies that you did not receive this. I will ensure your comments are fed back to our management as we continue to develop the choice, value and service we offer at A.Owen Motor. Kind Regards Nikki

Posted 3 years ago

“Please, please never buy a car from these people. Got an X3 that was supposed to have a fresh service and MOT. We bought a complete lemon. I think their MOT stations must be taking a back-hander as it shouldn't have passed. Had it checked over by a mechanic who was unimpressed. The car had problems the minute we left. Now, a month later I am still fighting to get my money back. They offered a full refund or a swap but when it came to taking them up on their offer they revoked it saying they shouldn't have offered that !. They are very clever in dragging issues out to over the 30 day, easier to return period. They never answer their phones or emails and become very evasive. Alex is the guy at their customer service end who is blatantly used to dealing with complaints as you always get an automated robot response. My advice is stay clear. They seem to have stock that has lots of damage and on investigating, some cars still had outstanding finance so be very cautious if you do decide to buy from them. I am taking legal action irrespective of cost and have filed a section 75 with my credit card in the hope to get my money back that way. They musy have paid people to write anything other than a 1 star review. I never lose my cool but with these guys its hard not too. When the safety of my family is in jeapardy driving what can only be described as an unfit vehicle i cant help but take it personally. My suggestion is pay for a background check of the car and an independent assessment prior to purchase. I know we are sometimes forced to buy a car newer car with higher mileage but with this garage, there's just something that doesn't feel right. If you have that gut feeling when you are there, follow your instincts and walk away. Tell me how many cars you see that are clean and unmarked or without 1 million miles on the clock. They target these types of car and the type of buyer that can't afford anything else. Don't fall into the same trap as I have. Take your time and walk away if something doesn't feel right. Your instincts are there for a reason so don't ignore them.”

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Posted 3 years ago

Good Morning, I would like to offer my sincerest apologies that your experience with A.Owen Motor has been been a negative experience. Based on the information provided in your review I have been unable to locate any order details, we would therefore be grateful if you could contact our customer care team on 01635 726540 who would be able to investigate any issues you have faced and provide a resolution where necessary. Kind Regards Hollie

Posted 3 years ago

“I bought a car from this company a Ford kuga For my 8 month pregnant partner the car broke down on the motorway 2 days later with 11 faults no fuel filter attached fumes pouring into the car and they have done nothing about it”

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Posted 3 years ago

We are concerned to hear about your experience, and we apologize for any inconvenience caused. However, we must clarify that this situation is not representative of our usual standards. We take all customer concerns seriously and strive to resolve them promptly. We have investigated the matter thoroughly and found that the issues you mentioned were not present at the time of sale. Our vehicles undergo rigorous inspection processes to ensure their quality and safety. Please reach out to our customer service team with your contact information and the details of your purchase, so we can discuss possible solutions and provide the assistance you deserve.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

A.Owen Motor Group Reviews