A.Owen Motor Group Reviews

Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 3.70

3.7 Rating 132 Reviews

67 %

of reviewers recommend A.Owen Motor Group

Company Reviews

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Metrics

3.7

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

cmd.fca@hotmail.com

Location:

FARADAY ROADNEWBURYBERKSHIRERG14 2AD
BERKSHIRE
RG14 2AD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful Dealer. AVOID. Purchased a Vauxhall Antara 4x4 at the end of Sept23. Test drove the vehicle, all good except from a whining noise from below. The dealer said its probably a wheel bearing, they'll sort and get back to me, which they did. I drove the vehicle and it sounded fine so deal done. Took the vehicle for its MOT in Jan24, it passed but with the stand out advisory, the propshaft has been removed! Shocked to say the least as I thought I was purchasing a 4x4. I got straight onto AOwen as advised by the MOT examiner and they said I had to contact their "Customer Care" team. They denied all knowledge, implying I was lying. They finally accepted there was an issue when told Trading Standards will be contacted. The car was checked by an AOwen mechanic, (who unplugged my dash cam for some reason). They said they would get the parts needed and get back to me. They didn't. I emailed their "Customer Care" team again and was told to contact the mechanic, no other details given. Great "Customer Care". The Antara will be sold. All details of this transaction, emails from AOwen, original vehicle description upon sale, original vehicle spec from Vauxhall have been given to Trading Standards. Its in their hands now. Avoid AOwen if you need a used car at all costs.”

Helpful Report

Posted 1 year ago

We are deeply disappointed to hear about your experience with us. However, it's important to address the inaccuracies in your review. Firstly, upon purchasing the Vauxhall Antara 4x4, you were made aware of the potential issue with the whining noise, which we promptly addressed to your satisfaction. Regarding the propshaft advisory during the MOT, we were surprised by this information as the vehicle was sold to you as a 4x4, with no indication of any alterations made to its specifications. Nevertheless, we take such matters seriously and initiated a thorough investigation upon your report. Our "Customer Care" team always strives to assist customers promptly and professionally. Any miscommunication or inconvenience experienced during your interaction with them was unintended. We apologize if you felt otherwise. As for the mechanic's actions with your dash cam, we assure you that it was not done with any ill intentions. Our team is trained to prioritize the safety and integrity of vehicles during inspections, and any necessary actions are taken accordingly. We understand your frustration, and we regret any inconvenience caused. Rest assured, we have cooperated fully with Trading Standards and provided all relevant information to facilitate their investigation. We take pride in our commitment to customer satisfaction and transparency. While we cannot change the past, we remain dedicated to rectifying any issues within our control. We hope you reconsider your stance and give us the opportunity to restore your faith in our services in the future.

Posted 1 year ago

“Zero if I could. DO NOT BUY their cars. 45 minsures and 6 grand later I had broken down. Took it to a garage I trusted to be told: they had jump started the battery to get it going and the battery is too weak to run properly and is no longer taking charge from engine needed a whole new one but at least they unlike A. Owen wired it up properly. Tyre has puncture there is an oil leak. The front sensor isn't working which set of the automatic braking system as I was driving down the A34. The MOT they performed "missed" 3 other advisories and they did the bare minimum they could on the service to allow it to run for the test drive. Rang to ask them to take car back and was told they held no responsnilitt for the car. Informed them I would be going to trading standards and was told "do what you want I don't give a shit". If you buy from here do not get there warranty it means bugger all to them and take it straigh to a garage you trust so they can do the actual work needed to allow your new car to run safely.”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience, but we would like to address the points you raised in your review. Firstly, regarding the breakdown, it's unfortunate that you encountered issues shortly after purchasing the car. However, we must clarify that our vehicles undergo thorough inspections before being sold, and any pre-existing issues are typically addressed. The battery issue you mentioned seems to have arisen from improper maintenance or usage after the purchase, as our records show the battery was functioning properly at the time of sale. Additionally, if there was a punctured tire and an oil leak, these issues could have occurred after the vehicle left our premises, as they were not reported during the sale. As for the front sensor and automatic braking system, our vehicles are inspected to ensure all safety features are operational before being sold. Any malfunction that occurred post-purchase may have been caused by external factors or improper handling. Regarding the MOT advisories, we adhere to strict regulations and conduct thorough MOT tests to identify any issues with the vehicle. However, it's possible that some advisories may have been overlooked due to their nature or their recent development. Regarding your warranty concerns, our warranty policies are designed to provide coverage for certain issues within a specified timeframe. However, it's important to note that warranties do not cover every possible scenario, especially if the issues are a result of external factors or lack of proper maintenance. Regarding your interaction with our staff, we take customer service seriously, and we apologize if you felt your concerns were not adequately addressed. We will review our staff training procedures to ensure all interactions are handled professionally and courteously.

Posted 1 year ago

“I bought an Audi few weeks ago from A Owen, I'm so happy with my car and the service I received from the sales man was fantastic.very knowledgeable about the car. Me and my family love our new car- thank you team we will definitely recommend to all our friends and family. Do not hesitate to visit!”

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Posted 1 year ago

“Friendly, efficient and really helpful. The car was ready and clean when we arrived for the test drive. Process was quick and our sales man spent some time to show us how the various features worked”

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Posted 1 year ago

“Worst ever... if it wasn't for the Finance company they would have never fixed my car, which broke after 4 months. Warranty provided by A Owen was 6 months, yet when I went to them with the problem they asked me a detailed Warranty doc, which never was provided. After I brought this into their attention they stopped communicating with me.... I had called Finance company and said I wasn't going to pay a penny because the car is broken.. they had taken ovet from here...”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience, but it seems there may have been some misunderstanding. Firstly, we'd like to clarify that our warranty policy is clearly outlined in the contract provided upon purchase, and it's the customer's responsibility to retain and refer to it as needed. If you were unable to produce the detailed warranty document, unfortunately, we cannot be held accountable for that. Regarding communication, we pride ourselves on excellent customer service, and it's certainly not our practice to cease communication abruptly. However, if there was a breakdown in communication, we apologize for any inconvenience caused. As for the repair process facilitated by the finance company, while we're glad they were able to assist you, it's important to note that we rely on third-party providers for such services. We trust their expertise in handling warranty claims and repairs effectively. Ultimately, we strive to provide quality products and services to all our customers. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our processes moving forward.

Posted 1 year ago

“Dealership that you can trust. The car I purchased over the phone is precisely as stated. I would suggest A Owen Motor Group to everyone. Thank you to the entire crew at A Owen Motor Group.”

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Posted 1 year ago

“Fantastic service from start to finish. Not preassured into naking a purchase like other show rooms abd able to browse and test drice at peace. Brilliant communication throughout the process and very open snd honest eith fetails and no hidden fees. Could not recommend A Owen Motor Group highly enough and delighted with my purchase.”

Helpful Report

Posted 1 year ago

“They say open till 7pm on Web site, made appointment got there, closed at 6pm, went next day, saw vehicle, left holding deposit as said would be ready in 7days after all works and mot was done, 12 day's later, car was in worse condition than before and said I would have to pay extra on top of purchase price for any other work required, Then refused to return holding deposit. Millions of Garages, Don,t you this RIPOFF one.”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience, however, we would like to address some inaccuracies in your review. Firstly, our website clearly states our operating hours, and any discrepancy in timing must have been due to a misunderstanding on your part. Regarding the condition of the vehicle, we ensure that all necessary works and MOTs are completed before delivery. Any additional issues that arose after the purchase could have been due to factors beyond our control, such as how the vehicle was driven or maintained after leaving our premises. Furthermore, any extra work required would naturally come with an additional cost, as outlined in our policies. As for your deposit, it is non-refundable according to the terms agreed upon when it was placed. We regret any inconvenience this may have caused you, but we stand by our procedures and policies. We take pride in providing quality service to our customers and strive to rectify any issues that may arise. However, it is important for customers to thoroughly understand our terms and conditions before making any commitments. We appreciate your feedback and will use it to improve our communication and customer service processes in the future.

Posted 1 year ago

“Great experience from these guys! Quick and easy process with everything! I’ve had bad experiences in the past, but everyone reassured me and made my experiences easier than ever before! And you don’t get that nowadays. I highly recommend A Owen Motor Group!”

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Posted 1 year ago

“Do not hesitate to visit and make a purchase. Fantasfic staff, polite, welcoming and friendly. Had an excellent experience in part exchanging my old car and purchashing a new one. highly recommend!!”

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Posted 1 year ago

“I am delighted with my recent purchase from your dealership. The entire experience was exceptionally pleasant, primarily because of the friendly and helpful staff who assisted me throughout the process. Furthermore, I am pleased to report that the car is performing flawlessly, meeting all my expectations. The fact that it passed the MOT with flying colors adds to my confidence in its reliability. This purchase has truly been a positive and satisfying experience. Thank you for providing excellent service and a reliable vehicle.”

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Posted 1 year ago

“We are happy with the service we reveived yesterday from AOwen Motor. Thank you for helping us make our first car purchase- the staff was freidnly and helpful. We definitely recommend”

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Posted 1 year ago

“Drove an hour to see a car they had for sale only to take it out for a test drive to break down in the middle of the road. The guy was very rude and unapologetic. Avoid at all cost.”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience you experienced during your visit. However, we must clarify a few points. Firstly, our vehicles undergo rigorous inspections before being listed for sale, and any issues encountered during test drives are uncommon. Secondly, our staff is trained to handle such situations professionally, and any perceived rudeness was likely a result of the frustration caused by the unexpected breakdown. We encourage customers to inspect vehicles thoroughly before purchase to avoid any potential issues. We regret that your experience did not meet your expectations, but we assure you that customer satisfaction is our top priority.

Posted 1 year ago

“High class service from start to finish. We travelled from Scotland to collect the car. We were kept updated as to when the car was ready for us to collect. Very happy with the service and would not hesitate to recommend.”

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Posted 1 year ago

“Amazing service from the staff at A Owen Motor Group very professional from my first call until the keys were handed over to me. My new car is in a great condition inside and out, exactly as described and was valeted to a very high standard. All in all this was a very pleasant car buying experience and l would highly recommend!”

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Posted 1 year ago

“bought my sons first car here . took back next day as probs with engine told to go away 3 times !! finally got a refund after returning on numbers of occasions and being told to get my own mechanic to check it over then not believing what i got and got their own to do ! held car for a week after me keeping on finally got my money back . delivered at start with no fuel and bald tyre which i replaced and didn’t get money back plus took back with full tank of fuel again didn’t get money back . now it’s back being sold a week later at higher price . avoid at all costs !!!”

Helpful Report

Posted 1 year ago

We appreciate your feedback, but we disagree with several points you've raised. Firstly, we allowed you to return the car multiple times as a courtesy, despite our policy clearly stating no refunds. The engine issue you mentioned was thoroughly inspected by our mechanic, and it was found to be in good condition. As for the fuel and tire, our records indicate that the car was delivered with a full tank and roadworthy tires. Any changes made after the purchase are the responsibility of the buyer. We value transparency and customer satisfaction, and we're sorry to hear about your experience. However, we stand by the quality of our vehicles and the fairness of our practices.

Posted 1 year ago

“You couldn’t ask for anything more, polite friendly and amazing service. Very well informed about the car and wasn’t made to feel pushed to make a decision about buying. I would highly recommend to friends.”

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Posted 1 year ago

“Iv spent 4k cash on a car which should last and gearbox blew up after 1-2 month and now left to defend myself after they have had car sent back to them by me +100 quid for recovery and more they have had car 3 weeks and no updates so have to keep phoning as really poor service unfortunately!!!!!!! Be vigilant wish I read reviews before 🤦‍♂️”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced. We take all customer concerns seriously and strive to address them promptly and effectively. We understand your frustration regarding the issues with your vehicle and the delay in communication. Our records indicate that our team is actively working on your car, and we regret any oversight in keeping you updated. Ensuring our customers are informed is a priority, and we are reviewing our processes to improve our service.

Posted 1 year ago

“Fantastic customer service! Really helpful and friendly staff, not pushy sales staff at all. Would definitely recommend buying a car from them!”

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Posted 1 year ago

“Great staff at AO, helped me with all the questions, even with my Road Tax! I would highly recommend them.”

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Posted 1 year ago

A.Owen Motor Group is rated 3.7 based on 132 reviews