A.Owen Motor Group Reviews

Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 3.39

3.4 Rating 107 Reviews

60 %

of reviewers recommend A.Owen Motor Group

Company Reviews

Questions

Metrics

3.4

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

cmd.fca@hotmail.com

Location:

FARADAY ROADNEWBURYBERKSHIRERG14 2AD
BERKSHIRE
RG14 2AD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealership that you can trust. The car I purchased over the phone is precisely as stated. I would suggest A Owen Motor Group to everyone. Thank you to the entire crew at A Owen Motor Group.”

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Posted 1 year ago

“Fantastic service from start to finish. Not preassured into naking a purchase like other show rooms abd able to browse and test drice at peace. Brilliant communication throughout the process and very open snd honest eith fetails and no hidden fees. Could not recommend A Owen Motor Group highly enough and delighted with my purchase.”

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Posted 1 year ago

“They say open till 7pm on Web site, made appointment got there, closed at 6pm, went next day, saw vehicle, left holding deposit as said would be ready in 7days after all works and mot was done, 12 day's later, car was in worse condition than before and said I would have to pay extra on top of purchase price for any other work required, Then refused to return holding deposit. Millions of Garages, Don,t you this RIPOFF one.”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience, however, we would like to address some inaccuracies in your review. Firstly, our website clearly states our operating hours, and any discrepancy in timing must have been due to a misunderstanding on your part. Regarding the condition of the vehicle, we ensure that all necessary works and MOTs are completed before delivery. Any additional issues that arose after the purchase could have been due to factors beyond our control, such as how the vehicle was driven or maintained after leaving our premises. Furthermore, any extra work required would naturally come with an additional cost, as outlined in our policies. As for your deposit, it is non-refundable according to the terms agreed upon when it was placed. We regret any inconvenience this may have caused you, but we stand by our procedures and policies. We take pride in providing quality service to our customers and strive to rectify any issues that may arise. However, it is important for customers to thoroughly understand our terms and conditions before making any commitments. We appreciate your feedback and will use it to improve our communication and customer service processes in the future.

Posted 1 year ago

“Great experience from these guys! Quick and easy process with everything! I’ve had bad experiences in the past, but everyone reassured me and made my experiences easier than ever before! And you don’t get that nowadays. I highly recommend A Owen Motor Group!”

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Posted 1 year ago

“Do not hesitate to visit and make a purchase. Fantasfic staff, polite, welcoming and friendly. Had an excellent experience in part exchanging my old car and purchashing a new one. highly recommend!!”

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Posted 1 year ago

“I am delighted with my recent purchase from your dealership. The entire experience was exceptionally pleasant, primarily because of the friendly and helpful staff who assisted me throughout the process. Furthermore, I am pleased to report that the car is performing flawlessly, meeting all my expectations. The fact that it passed the MOT with flying colors adds to my confidence in its reliability. This purchase has truly been a positive and satisfying experience. Thank you for providing excellent service and a reliable vehicle.”

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Posted 1 year ago

“We are happy with the service we reveived yesterday from AOwen Motor. Thank you for helping us make our first car purchase- the staff was freidnly and helpful. We definitely recommend”

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Posted 1 year ago

“Drove an hour to see a car they had for sale only to take it out for a test drive to break down in the middle of the road. The guy was very rude and unapologetic. Avoid at all cost.”

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Posted 1 year ago

We apologize for any inconvenience you experienced during your visit. However, we must clarify a few points. Firstly, our vehicles undergo rigorous inspections before being listed for sale, and any issues encountered during test drives are uncommon. Secondly, our staff is trained to handle such situations professionally, and any perceived rudeness was likely a result of the frustration caused by the unexpected breakdown. We encourage customers to inspect vehicles thoroughly before purchase to avoid any potential issues. We regret that your experience did not meet your expectations, but we assure you that customer satisfaction is our top priority.

Posted 1 year ago

“High class service from start to finish. We travelled from Scotland to collect the car. We were kept updated as to when the car was ready for us to collect. Very happy with the service and would not hesitate to recommend.”

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Posted 1 year ago

“Amazing service from the staff at A Owen Motor Group very professional from my first call until the keys were handed over to me. My new car is in a great condition inside and out, exactly as described and was valeted to a very high standard. All in all this was a very pleasant car buying experience and l would highly recommend!”

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Posted 1 year ago

“bought my sons first car here . took back next day as probs with engine told to go away 3 times !! finally got a refund after returning on numbers of occasions and being told to get my own mechanic to check it over then not believing what i got and got their own to do ! held car for a week after me keeping on finally got my money back . delivered at start with no fuel and bald tyre which i replaced and didn’t get money back plus took back with full tank of fuel again didn’t get money back . now it’s back being sold a week later at higher price . avoid at all costs !!!”

Helpful Report

Posted 1 year ago

We appreciate your feedback, but we disagree with several points you've raised. Firstly, we allowed you to return the car multiple times as a courtesy, despite our policy clearly stating no refunds. The engine issue you mentioned was thoroughly inspected by our mechanic, and it was found to be in good condition. As for the fuel and tire, our records indicate that the car was delivered with a full tank and roadworthy tires. Any changes made after the purchase are the responsibility of the buyer. We value transparency and customer satisfaction, and we're sorry to hear about your experience. However, we stand by the quality of our vehicles and the fairness of our practices.

Posted 1 year ago

“You couldn’t ask for anything more, polite friendly and amazing service. Very well informed about the car and wasn’t made to feel pushed to make a decision about buying. I would highly recommend to friends.”

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Posted 1 year ago

“Iv spent 4k cash on a car which should last and gearbox blew up after 1-2 month and now left to defend myself after they have had car sent back to them by me +100 quid for recovery and more they have had car 3 weeks and no updates so have to keep phoning as really poor service unfortunately!!!!!!! Be vigilant wish I read reviews before 🤦‍♂️”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced. We take all customer concerns seriously and strive to address them promptly and effectively. We understand your frustration regarding the issues with your vehicle and the delay in communication. Our records indicate that our team is actively working on your car, and we regret any oversight in keeping you updated. Ensuring our customers are informed is a priority, and we are reviewing our processes to improve our service.

Posted 1 year ago

“Fantastic customer service! Really helpful and friendly staff, not pushy sales staff at all. Would definitely recommend buying a car from them!”

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Posted 1 year ago

“Great staff at AO, helped me with all the questions, even with my Road Tax! I would highly recommend them.”

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Posted 1 year ago

“Incredible selection of cars and low prices”

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Posted 1 year ago

“Amazing experience at A Owen!!!”

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Posted 1 year ago

“Brought my first car from here and in the same day decided I wanted to return it! The garage were absolutely useless! Can not stress enough how awful this garage is! The car had a faulty gear box and wasn’t fit for purpose and the garage is refusing to send back the £5000 I paid for the car! Honestly just avoid it’s not worth it in my opinion this place needs shitting down!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We regret any oversight in keeping you updated throughout this process. Rest assured, our team actively works to address any issues with customers car and ensure that it is returned to in optimal condition. Please know that we take all customer concerns seriously, and we are reviewing our processes to prevent similar incidents from occurring in the future. Your feedback serves as a valuable tool for improvement, and we are committed to providing you with the exceptional service you deserve. Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate your understanding and patience as we work to resolve the issues with your vehicle.

Posted 1 year ago

“Thank you to all the staff at A Owen! Had such a warming welcome, they helped me choose my first car, highly recommend it. They know their stuff with cars!”

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Posted 1 year ago

“They delivered a vehicle to me not fit for purpose , would not reply to my calls or emails , eventually agreed to pay for 1/3 of the problem even though they gave me a three month warranty ! Never paid there 1/3 after about 10 emails I gave up . STEER CLEAR OF THESE RATBAGS !!!!!”

Helpful Report

Posted 2 years ago

We take all feedback seriously and are committed to resolving any issues our customers face. However, your account of events is not accurate. The vehicle was thoroughly inspected and deemed fit for purpose upon delivery. We have records of our prompt responses to your communications, and our team made multiple attempts to resolve your concerns amicably. The partial payment was offered as a goodwill gesture despite the warranty terms not covering the issue you reported. It is unfortunate you chose not to continue the dialogue. We pride ourselves on our integrity and customer service, and your accusations are unfounded and misleading.

Posted 1 year ago

A.Owen Motor Group is rated 3.4 based on 107 reviews