A.Owen Motor Group Reviews

Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 3.70

3.7 Rating 132 Reviews

67 %

of reviewers recommend A.Owen Motor Group

Company Reviews

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Metrics

3.7

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

cmd.fca@hotmail.com

Location:

FARADAY ROADNEWBURYBERKSHIRERG14 2AD
BERKSHIRE
RG14 2AD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe I waited so long to visit this place! The staff treated me like family, and I drove away in a car that feels brand new. Five stars aren’t enough!”

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Posted 4 months ago

“A dishonest and unreliable service selling unsafe cars. Avoid this car sales dealer.”

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Posted 4 months ago

Dear Reviewer, We’re sorry to hear about your experience and take your concerns very seriously. At our dealership, customer safety and satisfaction are top priorities, and we strive to provide reliable vehicles and honest service. We would appreciate the opportunity to learn more about your specific concerns so we can investigate further and make things right. Please feel free to contact us directly at [insert phone number or email] so we can address this matter in more detail. Thank you for your feedback—it helps us improve. Sincerely, A Owen

Posted 3 months ago

“Honest dealership with no hidden fees. I got a great deal on a low-mileage car. Would recommend them to anyone looking for a used car!”

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Posted 6 months ago

“Fast, friendly, and affordable. They helped me get financing, and I drove home in a great car the same day!”

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Posted 6 months ago

“If you need a reliable used car, this is the place to go! Excellent customer service and great deals. Very happy with my purchase!”

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Posted 6 months ago

“Great experience from start to finish! The team went above and beyond to ensure I got a car that fit my needs. Highly professional and courteous.”

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Posted 6 months ago

“This dealership exceeded my expectations! The car was clean, well-maintained, and priced fairly. The entire process was quick and hassle-free.”

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Posted 6 months ago

“Excellent selection of quality used cars! The sales team was helpful but not pushy, and the financing process was seamless. Definitely coming back for my next car!”

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Posted 6 months ago

“Love my new ride! The sales team was fantastic, no pushy sales tactics, just honest and friendly service. Highly recommend!”

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Posted 7 months ago

“Excellent selection, fair pricing, and a super-friendly team. I felt comfortable and confident buying my car here!”

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Posted 7 months ago

“Bought a car a few weeks ago from a Owen. Had a few problems with car, the problems was initially sorted. But the customer service on the other hand are shocking. They don’t ring you back the young girl is very rude and thinks she knows it all. The car had to be m.o.t 30 miles away which seems a bit strange to me. As for the log book the lady said it will be sent off but, few weeks later it’s apparently sat with there accountant. Why would it need to be with them for it should be sent off ASAP. Phoned dvla and they have no record of the log book what so ever. I would avoid this place as much as you could. I wish I would have read the reviews before buying from this place. They need a course in how to treat there’re paying customers. Avoid avoid avoid!!!!!”

Helpful Report

Posted 1 year ago

We take every review seriously, but this one is blatantly dishonest and misleading, and it's important to set the record straight. First of all, the claim that our customer service is lacking is completely unfounded. We have kept you updated throughout the entire process, including on the logbook, which, as we clearly explained to you multiple times, takes 4-6 weeks to process, as advised by the DVLA – a timeline we don’t control. You were fully informed of this, and we have recorded phone conversations that prove we’ve been transparent and communicative at all times. To say we haven’t called you back is simply false. Regarding the car itself, let’s clarify that you initially looked at two cars and changed your mind. We respected your choice without any issue and fully supported you in selecting the second car. You also confirmed via email that you were happy with the vehicle after the repairs were completed. As for your accusation of rudeness, it's particularly disappointing. The young woman you're referring to is a professional who treats all customers with respect, even in difficult situations. It’s unfortunate that you feel the need to single her out when she’s done nothing but her job, consistently keeping you updated on the situation. Finally, we must address your comment about the MOT being 30 miles away. We use trusted third-party MOT stations to ensure vehicles are safe and up to standard, and there’s nothing “strange” about it. The location of the MOT station has no bearing on the quality or validity of the service. We’ve done everything possible to provide excellent service, and your review is misleading and unfair. We urge anyone reading this to consider the facts: you were fully informed at every stage, and we went above and beyond to accommodate your changing requests. In short, we’ve been nothing but professional and transparent, and this review does not reflect the truth.

Posted 1 year ago

“This company should be closed down bunch of con artist . There cars are full of problems and unsafe to drive I have now returned my car and there now saying car is damaged when it wasn't when sent back CON CON CON ARTIST!!!!!!”

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Posted 1 year ago

We take all feedback seriously, but your claims are completely inaccurate. Our vehicles are thoroughly inspected for safety and quality before they reach any customer. If the car was damaged upon return, it is our responsibility to address it, which we do fairly and transparently. We do not tolerate baseless accusations of being "con artists" as they are untrue and misleading. We stand by our commitment to providing reliable service and encourage you to reach out to resolve any specific issues in a professional manner.

Posted 1 year ago

“I was blessed to come across this garage who had a great selection in cars and with the help of Sara left a very happy customer. She gave me such a seamless service, very polite, insightful and genuinely cared about what I was looking for and guided me from start to finish. I highly highly recommend!”

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Posted 1 year ago

“Promised me a radio keep telling me they'll get it basically palming me off plus an horrid noise from back wheels and again said they'd do but avoiding me, avoid this place at all cost lovely people..”

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Posted 1 year ago

We have been in constant communication with you regarding the radio, and there is no avoidance on our part—just delays beyond our control. As for the noise from the wheels, we’ve offered to address it multiple times, but you’ve yet to bring the vehicle in for service. We stand by our commitment to all customers and have no intention of 'palming' anyone off. If you'd like to resolve these issues, we are here, ready to help. We take pride in our customer service.

Posted 1 year ago

“Bought my ride here last month. Zero issues so far, and the staff was super chill. Highly recommend!”

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Posted 1 year ago

“Such a good experience!!!! I'm always suspicious about people that selling cars but I have to admit that this is been by far the best experience by far: 1 I email them, the lady has been extremely helpful and polite. 2 They call me and we arranged a view. When I arrived they have been very good also they answered at all my questions and concerns... 3 they finally find the best solution for me... very professional from the email to the keys hand over. absolutely reccomend them. Also they have a very good prices!!!! It is worth it.”

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Posted 1 year ago

“Do Not Buy from this company, car was full of problems not fit for purpose. Company have them tried to claim nothing was wrong with vehicle despite having corrected the faults once they received it back. Very poor service. Looks like FAKE reviews are added to feed weekly to push all genuine bad reviews.”

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Posted 1 year ago

Thank you for your feedback, but we strongly disagree with your claims. The vehicle was thoroughly inspected and found to be in proper working condition at the time of purchase. When it was returned to us, we addressed any concerns as part of our commitment to customer satisfaction. We take pride in our transparent and professional service, and all of our reviews are genuine and earned through hard work and dedication. It's unfortunate you feel this way, but we stand by the quality of our vehicles and our customer service.

Posted 1 year ago

“Stay away from this garage sold is a car that is not suitable for use first the windscreen is loose now the brakes have gone so cannot use the car I now have to start a legal case to get our money back as the garage don't want to help we live 2 hours away from the garage and spent 4800 pounds on the car I also had to have a tyre put on because the tyre was under the legel limit so please don't get caught out STAY AWAY FROM THIS GARAGEwe have to take our elderly parents to hospital appointments and need the car for work so have to use public transport LEAVE THIS PLACE ALONE NOT GOID COMPANY”

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Posted 1 year ago

We are concerned by your review and take such feedback seriously. Your experience is not reflective of the standards we uphold at our garage. We regret any inconvenience caused and assure you that we strive to resolve any issues our customers face. Regarding your specific concerns, we note that you have brought the car back to our garage for a thorough inspection and necessary repairs. Our aim is to ensure customer satisfaction, and we are committed to addressing this matter promptly.

Posted 1 year ago

“Do not buy a car from this garage that have sold us a car where its broken down after two days the windscreen is loose and now the brakes have gone so please stay away from this garage I now have to fight to get our money back there is no after sales care at all we leave 2 hours away from the garage and they keep saying bring the car back to us Monday to Friday but we work Monday to Saturday please spend your money else where this garage rip people off and don't care about customer service or after sales”

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Posted 1 year ago

“bought car my first one nice car and very good price”

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Posted 1 year ago

A.Owen Motor Group is rated 3.7 based on 132 reviews