A-1 Truck Parts Reviews

Name: A-1 Truck Parts
Address: 3868 North Euclid Avenue, Bay City
Rating: 4.49

4.5 Rating 176 Reviews

88 %

of reviewers recommend A-1 Truck Parts

4.5

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About A-1 Truck Parts:

With 60+ years under our belts & over 110 lines of heavy duty and industrial products, it's safe to say we're the specialists with the PRODUCT KNOWEDGE, EXPERTISE, and PROGRAMS to provide A-1 Customer Service.

In 1997, Auto-Wares Group of Companies purchased the business. Auto-Wares is a full-service, full-product line supplier of automotive and heavy-duty aftermarket parts.

A-1 Truck is also a member of Heavy Duty America - Truck Pride (HDA) buying group that ensures competitive pricing and complete availability of hard to get industrial, heavy-duty truck parts, & equipment.

Visit Website

Email:

ericaf@autowares.com

Location:

3868 North Euclid Avenue
Bay City
48706

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive it”

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Posted 2 months ago

“So early for review. I'm still waiting for my purchase.”

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Posted 1 year ago

“Order never arrived”

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Posted 1 year ago

“Very rude at parts counter. Called looking for 5 inch exhaust elbow and was told I have to drive there and search thru there inventory. I said I can't drive 30 miles to see if you got something in stock. By the way if you do have it? Can you give me a price? He snapped back with $500. 00. Which is ridiculous. When I know the price is under $200.00”

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Posted 1 year ago

“Never got deliverd”

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Posted 2 years ago

“Costumer service sucks”

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Posted 2 years ago

“Your delivery cucking sucks”

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Posted 2 years ago

“Kit was advertised, I purchased, and was then refunded several days later because the kit was evidently unavailable.”

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Posted 2 years ago

Hi Jason. We apologize you did not recieve the kit you had ordered. The package had actually been delivered back to us by USPS after a failed delivery attempt claiming due to a bad address. We do have a few of these kits on hand if you'd like to re order with a different shipping address or choose UPS as your delivery method.

Posted 2 years ago

“The person on the phone was very rude to me”

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Posted 3 years ago

“Called the person pick up the phone , will not listen or talk just transfer with out asked. The other not pick up just voice mail. Called 3 x with 3 different day same results. Need better customer service. On line order payment not accepted and the chat i con keep blocking the box and able to continue.”

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Posted 3 years ago

“No one picks up the phone. if you do get luck and speak to someone the guy is insanely rude. didnt want to honor the online price. no one answers email. Wonder if the owner realizes hes loosing money”

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Posted 3 years ago

Hi there! We apologize that you had issues with the phone service. The store has a different pricing structure than the website! I do see that you did make a purchase, and we hope you are satisfied with your items!

Posted 3 years ago

“I tried to answer your response, but website kicked it back. I ordered 1/2" check valves and you shipped 1/4" . Its not worth the hassle and shipping to return the 1/4" , how about you just ship me two of the correct 1/2" and charge my CC . Duncan”

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Posted 3 years ago

“hola marcos necesito la ayuda de alguien en vuestra empresa”

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Posted 3 years ago

Hello Marco, we have responded to you via multiple platforms and have not received a response. Please let us know if we can be of any further help.

Posted 3 years ago

“I was told I needed brake lines that wasn’t needed because they came on assembly already. I was not given instructions or form on returning cores and my calls and emails have went unanswered.I shipped cores back and haven’t been refunded? I would never buy from this comps again! Buyer beware!”

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Posted 3 years ago

Hi Jonathon, Thank you for bringing this to our attention. I'd be happy to look into this further for you, however, I'm not seeing your name or email address under a web order number. Please contact a1truckparts2020@gmail.com and I will be able to pass your message on to someone who would be able to assist you.

Posted 3 years ago

“No way to cancel order, minute after I used my credit card. I tried to contact. Email respond from you said 24 hours wait. WOW I feel rip off.”

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Posted 3 years ago

A-1 Truck Parts is rated 4.5 based on 176 reviews