AbeBooks Reviews

2.0 Rating 166 Reviews

25 %

of reviewers recommend AbeBooks

Company Reviews

Questions

Metrics

2.0

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How do I contact AbeBooks?

Helpful Report

(1 month ago)

You can contact AbeBooks by Email, Live Chat and Telephone.

Helpful Report

(1 month ago)

58.33%

Industry Average

“ AbeBooks customer service has been atrocious with them making no substantive effort to fix their problem. ”

- Jack

“ Tried to cancel a sale even before it had shipped and they wouldn’t allow it. Why bother with such bad service with better companies out there for better prices. ”

- Anonymous

“ I contacted customer service and they said they would send a replacement new book. ”

- Anonymous

AbeBooks Reviews

Customer Service - Average