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Aberdeen International Airport Reviews

4.2 Rating 2,951 Reviews

79 %

of reviewers recommend Aberdeen International Airport

Company Reviews

Product Reviews

4.2

Based on 2,951 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)844 481 6666

Location:

Dyce, Aberdeen AB21 7DU

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an absolute disgrace this airport is to Aberdeen. We attended for our flight and on entering the doors weee met by the longest queue for a flight I have ever seen. There must have been two folk booking in as it was so slow. It’s almost like the Tenerife flight which is always packed caught them by surprise!! They eventually put on extra staff to open more gates but get them all open from the start. It’s not rocket science. Then up to a warm welcome at the airport lounge where we were told abruptly each person only gets three hours in the lounge and max six drinks. Happy holiday. I’ve travelled extensively and never heard of this. Then the so called meal came. One fish cake for my wife and a bowl of lasagne for me which was tiny. What a joke. There wasn’t enough seating and service wasn’t great. All in all a poor experience. Then of course when you return home you have the dreaded taxi rank. A few hundred passengers come off a flight to find about three taxis available. Come on this has been going on for years. Oh and if you get someone to drop you off and pick you up it is now up to four pounds each time. I used the loo at one point in the main waiting area. Three soap dispensers with no soap and the toilet cubicles were swimming in water and god knows what else. I’m actually embarrassed that people travelling through this city see this. There is covid ongoing but clearly no toilet cleaning going on”

Posted 2 years ago

“Smoking area is paid. It's not clean and no seats in there .. stinks with fumes from airplanes. And re-enter is paid again ))) shitty airport overall”

Posted 2 years ago

“£3 to drop of friends, day light robbery, i would advise everyone to go to the free bus at the long stay carpark.”

Posted 3 years ago

“When one pay 74 £ for 25 hours it’s not acceptable,it’s robbery- do not use it”

Posted 4 years ago

“Parked the car at the Long Stay Car Park for 1 day + 5 hours, admittedly without pre-booking. Utterly gob smacked when I was charged £50 !!! Also noticed that the Drop Off Charge has been increased to £3. Also been on the receiving end of some rather aggressive Police 'attitude' when you try and park up elsewhere to minimise the time/cost in the Drop Off Area. These prices are an absolute disgrace ....”

Posted 4 years ago

“An absolute rip off. Customer service pathetic. Extortionate prices. Corporate greed at its most extreme.”

Posted 4 years ago

“booked for 2 weeks online cost 78 pounds 99pence was asked if I would pay 4 pounds extra for priority parking which I agreed paying total 82 pounds 99pence I asked how to get there and they told me it was sign posted and was across from the main terminal entrance was from 14 October to 29 October I parked right under the priority sighn in car park on return barrier would not let me out iwas told I had to payanother 37 pounds before they would let me out receipt 096735”

Posted 4 years ago

“This is the worst airport internet availability i have seen so far been travelling here in the UK for 25 years. Aberdeen ABZ Airport Internet availability: Vodafone on 5G Phone: only 4G available with 4.95 Down and 2.47 Upload BA Lounge-WIFI virtually non-existent: 2.99 Down and 0.96 Upload Aberdeen airport-WIFI speed tester doesn’t even load, they would better switch it off completely as its simply an embarrassment showing its non working availability!”

Posted 8 months ago

“The short stay parking at Aberdeen airport is an absolute robbery. I paid £123 for a fortnight which I thought was good value. I left myself an hour either side for delays. Thanks to TUI our return flight was delayed by 3 hours and I was charged £52 to get my car out of the car park. Only Aberdeen can do this. It is a terrible way to treat customers as you have to pay it if you want to get out. I will never use their parking again and would not recommend it to anyone. Also we were at Rhodes, the airport was unbelievanly bustbut they got us and our luggage through extremely quickly, yet we were the only flight in Aberdeen at 430am and it took 45 minutes to get our luggage. Poor service all round.”

Posted 1 year ago

“Security staff are very rude, aggressive and unprofessional! They shout, scream and intimidate for no reason! They shouldn't do this job if they hate it so much...! Avoid Aberdeen airport at all costs!”

Posted 2 years ago

“Beware to deal with arrogant and rude staff who lack any sort of customer service skills. The worst experience ever, the agent made lots of errors with my travel acting as it’s my fault. Shocking behaviour!!!”

Posted 2 years ago

“Aberdeen Airport is sorley lacking. I arrived on the BA Flight on Sat 2nd Jan, evening from Heathrow. No staff in attendance. After collecting luggage went out for Taxi as most on flight did also, Not one Taxi in sight. Now the Taxi waiting tunnel is full & 20 mins later still not a Taxi in sight. I called Rainbow Taxi & my car arrived in 2 mins. As I walked up to the Upper level to get in my taxi & leave, there was still no Taxis arrived to pick up passengers & on a Freezing night. Total disgrace. Aberdeen never get it right! M”

Posted 3 years ago

“Booked P&D parking for 2weeks at a reasonable £76 then on way our barrier wouldn’t raise as we had to pay a further £180, apparently we were in the long stay car park which is where the post code took us too, we did get our money refunded though but I won’t use them again. We also had to phone the bus three times and it took 30 mins to arrive 😡”

Posted 4 years ago

“Expensive car short stay car park. You better off taking a taxi if you are planning to be away for more than 24 hours. £36 for 24 hours.”

Posted 4 years ago

“Location excellent. Astounded by the cost of £36 for picking someone up at airport - only needed 20mins in area. You can park at official Heathrow equivalent for a third of the price of Aberdeen. Feels like a rip off and something should be done about this”

Posted 4 years ago

“Easy to book on line. I have a disabled badge and asked at booth where to park,followed the instructions.On return was told I owed £189 as I had parked in premium parking. I explained I just followed instructions but they still charged me £5 extra and said I was at fault.I said they need to make it clearer where disabled parking is.”

Posted 4 years ago

“Great service / transfer Good short distance to airport”

Posted 4 years ago

“Very easy system when booked on line”

Posted 4 years ago

“Service was excellent, smooth entry and exit without hassle. Will use it again.”

Posted 4 years ago

“Lovely airport with just enough shops and bars etc... easy to navigate and parking very clear and easy to find.”

Posted 4 years ago

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Aberdeen International Airport is rated 4.2 based on 2,951 reviews