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Aberdeen International Airport Reviews

4.2 Rating 2,951 Reviews

79 %

of reviewers recommend Aberdeen International Airport

Company Reviews

Product Reviews

4.2

Based on 2,951 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)844 481 6666

Location:

Dyce, Aberdeen AB21 7DU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book on line. I have a disabled badge and asked at booth where to park,followed the instructions.On return was told I owed £189 as I had parked in premium parking. I explained I just followed instructions but they still charged me £5 extra and said I was at fault.I said they need to make it clearer where disabled parking is.”

Posted 4 years ago

“Parking expensive, going through security takes forever, apart from that its great”

Posted 4 years ago

“As departing the airport the system didn’t recognise I had paid in advance so had to call attendant.”

Posted 4 years ago

“There still isn't a rail link at the airport,which is a shame and really awkward especially when things run late and time is tight. The car park pricing wasn't as clear as it could.have been, and obviously it's an airport so the price is extortionate. The queues for the check in desks block the main entrance. The walk for domestic customers to baggage reclaim and.on ro the exit is a real trek. Security is much improved over how it used to be, but a couple more tables for repacking wouldn't fo amiss.”

Posted 4 years ago

“It was ok. But on leaving the car park could not get trough gates as asked me to pay £80. I had to call help centre to solve the problem. Booking was pre payed.”

Posted 4 years ago

“Convenient but very expensive parking.”

Posted 4 years ago

“Baggage delivery is slow after arrival and I don't understand why the belt is stopped after last bag put on as people are standing along the whole belt.”

Posted 4 years ago

“The system worked fairly well. We waited five minutes for a bus to the terminal. On the return journey we didn't understand we were supposed to call to have the bus come for us and we had to hunt for the phone, which took a few minutes, but a bus then arrived fairly quickly.”

Posted 4 years ago

“Booked to park in the under cover short stay car park and on arrival at the boom gates was allowed to enter the Priority car park which I thought was the short stay car park as it allowed me in and was under cover, Having never parked in Aberdeen Airport before I mistakenly thought I was in the right place. When it came time to leave I was asked to pay an extra £18 (not a lot of money I admit) from the lady at the customer service office after asking why she said because id parked in the wrong car park after trying to explain myself to her she just smirked and shrugged her shoulders and said "oh well", which then really annoyed me even more I work in customer service and shrugging your shoulder and say "oh well" isn't a great way to solve a problem. After asking to see the manager who was very good and explained how id made the mistake of being in the wrong car park I then paid the £18 and left. My point is when parking at Edinburgh Airport the boom gates only allow you in to where your supposed to be parked, you don't drive through one parking area to reach your's therefore avoiding any confusion.”

Posted 4 years ago

“It has now become a shopping mall and being a regular flyer and user of Northern Lights lounge, I find it extremely tiresome to have to walk the length of this mall after security only to walk the same distance back to gain lounge access. I pay extra for the privilege of using the lounge and access is far from ideal. On the other hand arrivals is much improved.”

Posted 4 years ago

“Very over priced. 2 nights parking £108.”

Posted 4 years ago

“Barrier did not recognise my number plate on leaving car park, demanded £72 payment, caused unnecessary delays to my journey home and I would have been quicker getting a taxi. Will influence my decision on future trips.”

Posted 4 years ago

“Bag drop off for holiday flight still a shambles but improvements to terminal are fantastic.”

Posted 4 years ago

“Booked online.On return was unable to pass barrier with ticket.After several unsuccessful attempts was finally passed by operator.Annoying!!”

Posted 4 years ago

“Wrong car park directed to and when back from holiday they tried to charge me another £143”

Posted 4 years ago

“The parking was fine as was entry and exit but I feel strongly that £33.99 to park for 12 hours is frankly very poor value and felt almost like extortion.”

Posted 4 years ago

“We try to use the on-site parking whenever possible for the convenience of its location. It is pricey, however but is slightly cheaper if pre- booked online.”

Posted 4 years ago

“We paid in advance for the Priority Car Park, as we have done before without problem. On our return and picking up tge car all weng well until we got to the exit barrier of the main car park. On putting the ticket into the machine it advised that there was £277.00 to pay! I used the call button, explained the situation and it was resolved and we were released. Luckily there were no other cars behind as it took a few minutes. Not ideal. The car park itself is great.”

Posted 4 years ago

“The convenience and quality of the service is undeniable, I use the short term car park when traveling with work on early flights when I an there and back on the same day. For any private journeys the car park is cost prohibitive even when traveling with work. Some of the near by car parks a a fraction of the cost and a much better option.”

Posted 4 years ago

“Departure lounge is improving with the upgrades going on. still a long way to walk to the luggage carousels. Had booked weekend parking in the long stay carpark - good deal but took 2 phone calls and 15 min wait for the bus to appear at the terminal to pick us up. Left a sour taste after a lovely weekend away.”

Posted 5 years ago

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Aberdeen International Airport is rated 4.2 based on 2,951 reviews