Libra Skincare LTD Reviews

Name: Libra Skincare LTD
Address: Unit 2A Southmead Farm, Charlton Road, Radstock, Somerset
Rating: 4.84

4.8 Rating 1,262 Reviews

97 %

of reviewers recommend Libra Skincare LTD

4.8

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01225290231

Email:

support@abloomnova.net

Location:

Unit 2A Southmead Farm,
Charlton Road,
Radstock
Somerset
BA3 5EX

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Libra Skincare LTD 4 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never send me my back order items, no teply on many email regarding this too”

Helpful Report

Posted 4 months ago

“I have purchased many many items from you but since you have moved and moved again things have gone badly wrong. I am now waiting for yet another parcel to the UK which appears to have gone missing. I received notification of its shipment but then nothing. Tracking is unavailable when tried. That was on May 21st. It’s now June 8th. On June 4th I contacted Anita who said she would raise an enquiry. I chased her two days later to see what the situation is. I have not received an answer from her! As I said this is not the first time this has happened and every time I order I now wonder if I will or won’t get my order. Obviously this is the problem with the carriers but it’s happening too many times. I may add the postage cost is very high to the customer which makes this awful service even more appalling!”

Helpful Report

Posted 10 months ago

“Very slow delivery order comes in bits and pieces on different days.”

Helpful Report

Posted 1 year ago

“bonjour nous navons pas encore recu notre commande pouvez vous nous renseigné svp nous avons seulement recu longue vie levres. aimerais avoir des détails svp”

Helpful Report

Posted 1 year ago

“I have been a loyal customer for many years and have always been impressed by the value and quick delivery. However, during the past year, I have experienced a noticeable decline in availability, delivery costs and time of delivery. It appears that shipments are now through the Netherlands resulting in higher costs and poor delivery. I am now seeking another supplier.”

Helpful Report

Posted 1 year ago

“They are no longer in UK so you will be charged extortionate fees for arrival in UK almost £100 for me. So I had to leave as cannot afford that on top of a cost where savings minimal. Used to be ok but now really poor”

Helpful Report

Posted 1 year ago

“The delivery reached totally damadged. It happend twice.”

Helpful Report

Posted 1 year ago

Dear Sadhana, We sincerely apologize for the inconvenience you experienced. These things can happen from time to time. We promptly issued a full refund as soon as we spoke with you, and I remained in constant communication with you throughout the process. We appreciate your feedback, even if it was anonymous and negative, as it helps us improve our services. Warm regards, Zane

Posted 1 year ago

“After the re-opening Warehouse in NL, the products became extremely expensive. The price doubled!”

Helpful Report

Posted 1 year ago

Dear Customer, It's important to clarify that our prices are adjusted to reflect the current market conditions, and just like you, we are also facing increasing expenses. We want to provide you with the best possible products and services, and that means making sure our business remains sustainable. We understand that you might have noticed some price increases, but please know that we are working tirelessly, often putting in 15-hour days without breaks or holidays, to ensure that we can continue to offer you quality products and maintain our commitment to you. We hope you understand the reasons behind these adjustments in our prices, and we truly appreciate your continued support. Thank you for being a valued customer. Warm regards, Zane

Posted 1 year ago

“Can never get anything as nothing is ever stocked. All looks fantastic from the prices to the products, just a shame you never have the items available. Everytime I look you have nothing available I request to be notified yet I don't ever seem to receive an e-mail. You need to work on stocking otherwise its like looking at a closes shop in the street never open to sell.”

Helpful Report

Posted 1 year ago

Dear Floss, Before leaving this negative feedback, could you please inquire about the recent challenges our business has faced? Over the past seven months, we've endured significant hardships due to government rule changes. We've essentially had to rebuild our business in the EU from the ground up, dedicating ourselves to providing our services and products for free during this period. We deliberately kept our products listed to maintain our hard-earned presence on Google, which we've nurtured over 18 years. Currently, our team is working tirelessly, often putting in 14-16 hour days, to restore our services and stock to their previous levels. While we may have fallen short in your eyes, I want to express my immense pride in my team for their dedication and the speed with which we've managed to get back on our feet. Thank you for being a valued customer, and your understanding during this challenging time is greatly appreciated. Best regards, Zane

Posted 1 year ago

“Sadly, the Produkt was open and the folie was damaged”

Helpful Report

Posted 2 years ago

“Colis non encore reçu (commande passée le 02/11, bloqué à la douane depuis le 09/11). Je n'ai toujours pas reçu le courriel de la douane afin de payer la taxe. En espérant que mon adresse mail indiquée sur la paquet d'expédition était la bonne !”

Helpful Report

Posted 2 years ago

“I had made the order and paid for it on 10.01.2022 but it has not arrived yet. Today is 09.02.22. I do hope that it will arrive soonest or the company will pay the money back.”

Helpful Report

Posted 3 years ago

“I have return the item back to you seller at post office 1455 redondo beach blvd gardena, ca 90247. Plz give me refund back to my chase credit card/visa ending 7326 on 9/4/21. thank you”

Helpful Report

Posted 3 years ago

“Service must be improved”

Helpful Report

Posted 3 years ago

“Warte jetzt über drei Wochen auf eine Lieferung, Geld per Paypal natürlich sofort bezahlt. Support kümmert sich nicht um eine Erstattung. Einfach nur eine Frechheit und nicht weiterzuempfehlen!”

Helpful Report

Posted 4 years ago

The German customs required further information about the shipment, the customer did not contact them to release the parcel. Unfortunately this cannot be done by us for the customer! Refund has been issued.

Posted 4 years ago

“This is a repeat purchase, and each purchase I have made has been promptly delivered, but this purchase just opened and seems to be old stock.... it is in date but it does not smell as it should...... sorry! very disappointed.”

Helpful Report

Posted 4 years ago

“je n'ai pas reçu le produit commandé salutations j compaing”

Helpful Report

Posted 5 years ago

“Everything Runs Perfect. Quick Shipping. Product was deliveres as described in their Webshop. 5 Stars”

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Posted 5 years ago

“it's outrageous! One month ago I made an order! And haven’t receive it yet!!”

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Posted 5 years ago

“The cream was delivered without primary packaging!!!! The jar is opened. There is no expiration date!!! I demand a money's refund!”

Helpful Report

Posted 6 years ago

Libra Skincare LTD is rated 4.8 based on 1,262 reviews