“My smart electricity was installed at least 18 months ago so I am unsure why you are contacting me now.
The only benefit I got from the meter was auto-readings but, since it was installed, I have changed supplier and so the smart facility is unused and I still have to give readings.”
“Today I sat in for your engineer for a 3rd time at home only to find at 1150 that the pre midday appointment had been cancelled without telling me (it took 2 calls to your offices to find this out)
This is the second time this has happened. On 3rd occasion the engineer turned up late after I had left for a client meeting having sat in all morning waiting for a pre midday appointment (this need for an early appointment was clearly communicated to your staff beforehand)
Failure to return calls is commonplace with your staff, somehow I was expecting extremely poor customer service and that is exactly what I received.
The least I expect is an explanation, an apology from a senior manager might also help and some commitment this won’t happen again backed up with an promise of compensation if it does
Also an appointment this week should be arranged given the time I have wasted waiting for engineers
As a self employed consultant these failures have cost me time and income with clients
Your website boasts of customer service excellence, to date this is obviously not true”
“Received an automated message the evening prior to the appointment advising that the installation was going to be cancelled. Had to phone the utility provider (Usio) to double check if it was going ahead. Luckily, Usio are quick at answering the phone. Had it been one of the big 6, I suspect getting hold of someone may have been very time consuming.
Engineer arrived just before the end of the allocated time slot, but without having phoned half an hour prior to arriving as had been promised.
The installation itself was quick and the engineer was polite & professional.”
