“After being contacted many times by your company, I waited in for your installer but he said that it’s impossible to install due to lack of space. So,what now?”
“The installation was fine and I didn't need to be there. However I was only given an hour and a half-day notice that the work was to be done and as my neighbours have a right of access açross my lawn to their homes and garages this did cause a little disgruntlement when one neighbour who was out for the day was unable to garage his car because of the barriers. A bit more notice could improve your service.”
“The two guys were really friendly and helpful. Unfortunately they couldn’t install my smart meter as I have a semi concealed gas meter and they don’t carry the conversion kids apparently.
The reason I can’t give them 5 stars is because they made a big mistake. They tested my gas and said I had a leak. They capped it off and called the gas man to come as an emergency. The gas man came and it turns out there was no leak, it was a blocked testing nipple on the meter. Northern gas weren’t impressed!”
“My smart electricity was installed at least 18 months ago so I am unsure why you are contacting me now.
The only benefit I got from the meter was auto-readings but, since it was installed, I have changed supplier and so the smart facility is unused and I still have to give readings.”
“Received an automated message the evening prior to the appointment advising that the installation was going to be cancelled. Had to phone the utility provider (Usio) to double check if it was going ahead. Luckily, Usio are quick at answering the phone. Had it been one of the big 6, I suspect getting hold of someone may have been very time consuming.
Engineer arrived just before the end of the allocated time slot, but without having phoned half an hour prior to arriving as had been promised.
The installation itself was quick and the engineer was polite & professional.”
“Not happy at all I phoned up my supplier and asked if I could have another smart meter as my son dropped it and i can't see the screen at all they said it would cost my another £35 to replace not happy- still not got one as not paying £35 to them...
Would be most grateful if you could send me another one in post
Mrs lindy holmes
53 Zetland Road
Redcar
Cleveland
TS10 3qd
Thanks”
“The unit is making a lot of funny noises in the box outside and I could do with someone coming out to make sure there are no issues with it’s fitment and functionality.”
“Haven't had a problem with your service only thing that annoys me is that when i change to you i had £126 and a few pence on my gas meter which i never got you did transfer my electric so can't understand how you could forget about my gas”
