AccuScrews Reviews

2.2 Rating 25 Reviews
12 %
of reviewers recommend AccuScrews

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Anonymous
Anonymous  // 01/01/2019
Don't be mislead by fake positive reviews on trust pilot. This company is utterly useless. We've had so many problems with them with wrong items being sent out or items not being sent out at all. Terrible customer service.
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Posted 3 weeks ago
It was a very small order fulfilled very quickly and efficiently. 1st experience is a good one! Hope to be placing a much larger order soon
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Posted 2 months ago
AVOID The most inaccurate screws I have ever used in the past 50 years as an engineer.
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Posted 4 months ago
would of given no stars , these are the worst screws I’ve ever used , ordered for driveway gates that customer hade made . These are mild steel and I have the job of installing timber slats , fist of all they’re not self tapping as the thread keeps stripping and secondly the square drive heads disintegrate with any pressure used . I ordered these because of the large diameter head I’m now left with 14 lengths of cedar with large countersunk holes and 4 mm holes in the gates . It says in the blog that these products are used in the medical and nuclear, really ! Whatever you do , don’t buy from this company
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Posted 10 months ago
Terrible service. Ordered next day delivery based on website stock levels. No sign of delivery. Buyer contacted Accu customer service to be told they were being picked and would be shipped for the next day. Next day no fixings. I called only to be told they were picking them as we spoke and would be shipped later that day for tomorrow or Monday. Clearly issues with this company. Cannot trust customer service staff and will not be using or recommending them in future!
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Posted 2 years ago
Site says parts are in stock and ready for immediate shipment. Upon ordering, it says parts are ready to be picked up. Two days later, it updates to 'QUALITY CONTROL ISSUES', and the company doesn't respond to requests for information on this. 4 days later and about a dozen requests to customer service, and I finally get a response stating this... "I have looked into your order and can confirm that your order was stopped for delivery due to a quality control issue, this means that when the warehouse were preparing your order they had the incorrect components. I can now see you order is due for delivery on Thursday 25th March." Originally due for delivery on February 25th... Strange that because they 'prepared the incorrect components', it'll take them a month to fix this... especially given that the items are still listed on the site for immediate shipment.
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Posted 3 years ago
The best range of screws I have ever seen. If these guys don't stock it, it doesn't exist. Ordered at 5PM, delivered next day before 10AM.
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Posted 4 years ago
I found their website by searching online and found their filter system very convenient to help discover what material options were available for my M5 countersunk screws - I ended up choosing the A4 stainless option and they arrived next day without issue
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Posted 6 years ago
No communication. Website states that order is complete but we're a week past the ETA of product and I have received nothing. I would not recommend ordering anything from this place unless it's the last place on earth that carries it, and you don't need it any time soon. Or ever. Because who knows if it will EVER arrive.
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Posted 6 years ago
Sorry for the low score which may rise, but I have not received the shipment. A message last weekend asked if I had received the nuts as they thought there had been a delivery error. I replied by email over the weekend, to which no reply, or acknowledgement but worst of all no nuts!!
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Posted 9 years ago
My order was placed on 8th Aug. I am still awaiting delivery of SFKT-No. 14-3-A2. There have been several incorrect deliveries of items ordered and although very promptly corrected, pointed to some problems with incorrect selection of items. I hope you can sort this problem.
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Posted 9 years ago
Ordered on the 22nd August but didn't receive order until 4th September. I'd sourced the bolts else where in the meantime. What arrived looked fine...just don't need them anymore!
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Posted 9 years ago
I am fully satisfied by the quality of screws and delivery time. However the customer service still can be improved. I have never received an e-mail confirmation about payment and placing the order (also the web-site reports me each time about sending the confirmation e-mail). I am slightly confused by the invoice, which I can download from the web-site. It shows price (including VAT) and the delivery cost. The sum of these two quantities does not match to the total sum. Now I have understood – the delivery cost is shown without VAT. Would you show “delivery cost+VATâ€ù as well, please? It would simplify the understanding.
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Posted 9 years ago
Sent the wrong size, then sent replacement by post which held us up even longer
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Posted 9 years ago
I am sorry to say that I never even received the Grubb screws that I ordered. I am glad to have this chance to mention this. I have since had to purchase grubb screws from elsewhere. I would therefore be grateful for a refund. Many thanks.
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Posted 9 years ago
I bought from eBay, they have a clear policy stating that you cannot use buyers email addresses to add to mailing listing. They ignored this and auto enrolled my e-mail to markletting spam mailing lists direct from AccuGroup spoiling an otherwise OK transaction
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Posted 9 years ago
Good product well made but dispatch time was very poor , had to cantact after a week to find out where they were which prompted them to be sent. Noticed other buyers had the same issue maybe someone was on holiday
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Posted 9 years ago
Well i ordered some screws on the 7/5/14 and havent heard anything since until now asking for a review. So i would say your communication is very poor and needs to be worked on. However your website was very easy to use and you have a great range of item but i dont think we will be using you again. a shame really Regards
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Posted 9 years ago
Made a fairly small order. Shipping was high for the size of my package, with no cheaper options. I wasn't ever contacted with the shipping status, or tracking info. My package just eventually showed up in my mailbox. I'm extremely happy with the product I received. Fitment is good, and quality feels high.
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Posted 9 years ago
It would be beneficial to display the acctual picture of your products, not just 3D drawing. The precision and visual quality of the screws, I've received is nowhere close to the product pictures shown on your website. It's disappointing then to receive the order and see the actual appearance (and even some dimensions) diverge from the images and information on your web.
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Posted 9 years ago
AccuScrews is rated 2.2 based on 25 reviews