“Don't be mislead by fake positive reviews on trust pilot. This company is utterly useless. We've had so many problems with them with wrong items being sent out or items not being sent out at all. Terrible customer service.”
“would of given no stars , these are the worst screws I’ve ever used , ordered for driveway gates that customer hade made . These are mild steel and I have the job of installing timber slats , fist of all they’re not self tapping as the thread keeps stripping and secondly the square drive heads disintegrate with any pressure used . I ordered these because of the large diameter head I’m now left with 14 lengths of cedar with large countersunk holes and 4 mm holes in the gates . It says in the blog that these products are used in the medical and nuclear, really ! Whatever you do , don’t buy from this company”
“Terrible service. Ordered next day delivery based on website stock levels. No sign of delivery. Buyer contacted Accu customer service to be told they were being picked and would be shipped for the next day.
Next day no fixings. I called only to be told they were picking them as we spoke and would be shipped later that day for tomorrow or Monday.
Clearly issues with this company. Cannot trust customer service staff and will not be using or recommending them in future!”
“Site says parts are in stock and ready for immediate shipment. Upon ordering, it says parts are ready to be picked up. Two days later, it updates to 'QUALITY CONTROL ISSUES', and the company doesn't respond to requests for information on this. 4 days later and about a dozen requests to customer service, and I finally get a response stating this...
"I have looked into your order and can confirm that your order was stopped for delivery due to a quality control issue, this means that when the warehouse were preparing your order they had the incorrect components.
I can now see you order is due for delivery on Thursday 25th March."
Originally due for delivery on February 25th... Strange that because they 'prepared the incorrect components', it'll take them a month to fix this... especially given that the items are still listed on the site for immediate shipment.”
“No communication. Website states that order is complete but we're a week past the ETA of product and I have received nothing. I would not recommend ordering anything from this place unless it's the last place on earth that carries it, and you don't need it any time soon. Or ever. Because who knows if it will EVER arrive.”
“Sorry for the low score which may rise, but I have not received the shipment. A message last weekend asked if I had received the nuts as they thought there had been a delivery error. I replied by email over the weekend, to which no reply, or acknowledgement but worst of all no nuts!!”
“I am sorry to say that I never even received the Grubb screws that I ordered. I am glad to have this chance to mention this. I have since had to purchase grubb screws from elsewhere. I would therefore be grateful for a refund. Many thanks.”
“I bought from eBay, they have a clear policy stating that you cannot use buyers email addresses to add to mailing listing. They ignored this and auto enrolled my e-mail to markletting spam mailing lists direct from AccuGroup spoiling an otherwise OK transaction”
“I purchased 6x M10x220mm cap heads. They took a week and 2 days to come which was cutting it a bit fine for our deadline. When they did come, all 6 cap heads were bent to the point were they wouldnt fit through the engine they had to go through. Unfortunately because we were so close to our deadline, we had to straighten them to use them. Not impressed with the quality of product, won't be using them again if i can help it.”
