“Ich fände es gut, wenn es mehr Webinare auf Deutsch geben würde, wie die englischen Webinare. Ich schaue beide, in meiner Muttersprache lernt man aber mehr. Auf jeden Fall Respekt an den Broker, dass das alles kostenlos ist.”
Hallo Leon Schneider,
vielen Dank für Ihr wertvolles Feedback. Wir sind sehr an Ihrer Meinung interessiert!
Wir wissen, dass es wesentlich einfacher ist, in der eigenen Muttersprache zu lernen. Obwohl wir bereits Webinare und Schulungsmaterialien auf Deutsch anbieten, wissen wir Ihren Vorschlag zu schätzen, dieses Angebot auszubauen.
Das Ziel von ActivTrades ist es, kostenlos hochwertige Schulungsressourcen bereitzustellen, um Trader aller Kompetenzstufen zu unterstützen. Ihr Feedback ist wichtig, damit wir unsere Leistungen verbessern und unserer internationalen Community einen noch besseren Service bieten können.
Danke für Ihre Unterstützung und dass Sie Teil der ActivTrades-Community sind.
Mit freundlichen Grüßen,
ActivTrades
Kundenservice
Hello O'Sullivan,
Thank you for sharing your thoughts regarding our trustworthiness!
Regulation and transparency are very important for us! As a multi-regulated brokerage, we take pride in upholding high standards of security, compliance, and client protection. Beyond just regulation, we ensure our clients' funds are kept in reliable, segregated bank accounts, like those at Barclays, to keep your money safe. Plus, we offer our valued traders enhanced insurance protection that covers losses in the event of insolvency, with coverage exceeding $10,000 and going up to $1,000,000.
It is great to see that you appreciate these aspects when choosing and staying with us. If you would like to learn more about how we protect your funds, just follow this link:
https://www.activtrades.com/en/clients-funds-protection
Should you have any questions or suggestions, please contact our customer service team! They will be happy to assist you along the way.
Kind regards,
ActivTrades
Client Services
Ciao Gioele Grassi,
Siamo lieti di sapere che trovi favorevoli le nostre condizioni di trading. Puntiamo molto su spread vantaggiosi, come quelli che hai sperimentato sull'EUR/USD, proprio perché vogliamo offrire un'esperienza di trading che sia al contempo trasparente e accessibile a livello di costi. Ti confermiamo inoltre che non applichiamo commissioni sul Forex, proprio per permetterti di fare trading con una struttura costi semplice e senza sorprese.
Ti ringraziamo per aver dedicato del tempo a condividere la tua esperienza. Restiamo a tua completa disposizione per qualsiasi domanda o necessità di supporto.
Cordiali saluti,
ActivTrades
Servizio Clienti
“Ich weiß nicht, warum sie nicht unterschiedliche Konten anbieten. Ein Raw-Konto zum Beispiel wäre für mich die beste Option, allerdings haben sie nur ein Konto zur Auswahl. Trotzdem nicht schlecht, Spreads ab 0,5 Pips”
Hallo Dierk W.,
Vielen Dank für das Teilen Ihrer Überlegungen – wir schätzen diese konstruktive Rückmeldung sehr.
ActivTrades bietet lieber eine optimierte Kontostruktur anstelle mehrerer Kontotypen an. Wir haben das Ziel, allen Kunden einheitliche Handelsbedingungen und eine transparente Preisgestaltung zu bieten, wozu auch wettbewerbsfähige Spreads gehören, die je nach Instrument und Marktbedingungen bei etwa 0,5 Pips beginnen.
Gleichzeitig können Trader wählen, wie sie über unterschiedliche Plattformen auf die Märkte zugreifen. Konten können mit MetaTrader 4, MetaTrader 5, unserer eigenen ActivTrader-Plattform sowie über eine direkte Verbindung zu TradingView genutzt werden, wodurch Flexibilität in Bezug auf Tools, Schnittstelle und Handelsstil gegeben ist. Für alle, die zunächst die Bedingungen und Funktionen der Plattform testen möchten, steht auch ein Demokonto zur Verfügung, mit dem Trader in einer risikofreien Umgebung üben können.
Wir wissen Ihre Anregungen sehr zu schätzen und prüfen unser Angebot ständig, um zu gewährleisten, dass es den Bedürfnissen der verschiedenen Handelsvorlieben entspricht.
Mit freundlichen Grüßen,
ActivTrades
Kundenservice
“Intéressant ensemble de réglementations, il y en a environ 5, ce qui est très impressionnant. Courtier fiable
le seul bémol, c’est qu’il n’y a plus beaucoup de webinaires en français :(”
Bonjour Auguste Chabot,
Nous vous remercions pour votre retour positif concernant notre réglementation. Nous nous engageons en effet à respecter les normes les plus strictes en matière de sécurité et de transparence, et nous sommes fiers d’être réglementés par cinq autorités de premier plan. Nous sommes ravis d’apprendre que cela a su vous convaincre et vous rassurer.
Merci d’avoir fait part de vos préoccupations concernant les webinaires en français. Nous enrichissons constamment notre contenu éducatif pour mieux répondre aux besoins de notre clientèle aux profils variés. Vos retours sont précieux et nous sommes à votre entière disposition pour vous accompagner dans votre parcours de trading. Pour toute suggestion ou aide supplémentaire, contactez simplement notre service client.
Cordialement,
Le service client
d’ActivTrades
Hi Neron Chapa,
Thank you for sharing your feedback! It truly brightens our day to hear such positive feedback from our traders, as it really motivates us to keep striving for excellence.
We are grateful that you pointed out the significance of regulation and licensing! As a brokerage that operates under multiple regulations, we prioritize transparency and compliance above all. When it comes to swaps, we totally get that overnight costs can be a big deal for many traders. Swap rates fluctuate based on market conditions and liquidity providers, but rest assured, we are always keeping an eye on them and working to enhance trading conditions whenever we can. And do not forget, we also offer an Islamic account that waives rollover fees! Feel free to reach out to our customer service team to learn more about it and the requirements for opening one.
Wishing you all the best in your trading journey!
Kind regards,
ActivTrades
Client Services
“Sie bieten seit 2001 Trading-Services an. Das sind fast mehr als 2,5 Jahrzehnte, wirklich beeindruckend… Trotzdem bin ich immer noch überrascht, dass es keine KI-Tools gibt, da andere Broker diese bereits hinzugefügt haben.”
Hallo Manuel Z,
vielen Dank für Ihr Feedback und dafür, dass Sie unsere langjährige Präsenz in der Branche würdigen. Seit 2001 setzen wir uns für den Aufbau einer zuverlässigen, transparenten und technologieorientierten Handelsumgebung ein, und es ist immer wieder schön zu sehen, dass diese Erfahrung von unseren Kunden anerkannt wird.
Auch wenn wir bestimmte Funktionen nicht als „KI-Tools” bezeichnen, bietet ActivTrades leistungsstarke Alternativen, die viele Händler aktiv nutzen. Unsere mit Konten mit Integration von TradingView ibieten Kunden Zugriff auf Pine Editor, benutzerdefinierte Indikatoren, erweiterte Charting-Funktionen und von der Community entwickelte Strategien – Tools, mit denen Trader ihre eigenen datengestützten Ansätze erstellen, testen und verfeinern können.
Darüber hinaus unterstützen wir ActivTrader (unsere proprietäre Plattform), MetaTrader 4 und MetaTrader 5, die jeweils einzigartige Tools und Funktionen bieten, die auf unterschiedliche Handelsstile zugeschnitten sind – von erweitertem Risikomanagement bis hin zu automatisiertem Handel und benutzerdefinierten Indikatoren.
Wir konzentrieren uns darauf, robuste, flexible und professionelle Plattformen anzubieten, damit Trader die Tools wählen können, die am besten zu ihrer Strategie passen.
Wenn Sie Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren.
ActivTrades
Kundenbetreuung
Ciao Albano M.,
grazie per il tuo feedback. Siamo contenti di sapere che i nostri materiali formativi ti siano stati utili e abbiano supportato il tuo apprendimento e sviluppo come trader.
Ti siamo inoltre grati per il suggerimento di espandere la nostra offerta di materie prime. I feedback come questo sono preziosi per noi, perché rivediamo continuamente la nostra gamma di prodotti cercando sempre di soddisfare meglio le esigenze e gli interessi dei nostri clienti.
Grazie per aver dedicato del tempo a condividere la tua esperienza e le tue idee. In caso di domande o se avessi bisogno di assistenza, non esitare a contattare il nostro team di supporto.
Cordiali saluti,
ActivTrades
Servizio Clienti
“I don’t think this broker is compatible with every strategy. I felt myself better trading at 1min chart at raw accounts or algo strategies not the best also. Still target spread for eur, it’s nice 0.5”
Hi there CLynch,
Thank you for sharing your honest opinion about our trading services! Your genuine opinion helps us to understand if we are headed in the right direction.
We are thrilled to hear that you like our spreads on EUR/USD forex pairs! Our team has put in a lot of effort to keep the fees low, all to maximize the earnings for our valued customers. Many traders have mentioned in their reviews that our fees are quite competitive, and that truly makes us proud!
When it comes to algorithmic trading or high-frequency trading, we embrace it all. We do not impose any restrictions on trading styles and strive to provide excellent trading conditions to ensure a smooth experience for you. If you ever run into any issues with algorithmic trading, do not hesitate to reach out to our customer service team. We are here to listen and help you out as best as we can!
Thanks for choosing us, and we wish you all the best in your trading journey!
Kind regards,
ActivTrades
Client Services
“Die Spreads für Einzelkonten sind in Ordnung. Ich dachte, dies sei nur ein Basiskonto und würde dem Durchschnitt entsprechen … aber nein, sie sind besser als der Durchschnitt. EURUSD beispielsweise liegt immer unter 1 Pip”
Hallo NKandel,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu unseren Bedingungen für das Traden mitzuteilen!
Wir freuen uns sehr, dass unsere Gebühren für das Traden mit Einzelkonten Ihre Erwartungen übertroffen haben! Wir wissen, wie wichtig Transaktionsgebühren für jeden Trader sind, da sie letztendlich den Gewinn beeinflussen. Deshalb haben wir hart daran gearbeitet, die bestmöglichen Bedingungen zu schaffen, mit engen Spreads und ohne Provisionen. Außerdem können Sie sich darauf verlassen, dass keine versteckten Gebühren anfallen. Wir sind stolz darauf, vollkommen transparent zu sein, und haben alle Gebühren im Zusammenhang mit unseren Trading-Konten auf unserer Website aufgeführt. Schauen Sie sich die Aufstellung unbedingt an, bevor Sie ein Konto eröffnen!
Vielen Dank, dass Sie sich für uns entschieden haben, und alles Gute!
Mit freundlichen Grüßen
ActivTrades
Kundenbetreuung
Hello Geraldo E.,
Thank you for your valuable opinion about our proprietary ActivTrader platform.
We’re thrilled to know you finally found decent trading software. Our main purpose in creating a proprietary platform was to provide adequate alternatives to existing top-tier trading platforms, such as TradingView and MetaTrader, which are also available for our traders’ convenience. ActivTrader combines the best features of the mentioned platforms, offering user-friendly alternatives with an attractive design, access to 1000+ assets, and advanced features. For instance, traders might use progressive trailing to stop for better control of each trade.
Your feedback means a lot to us. It’s the best reward for us to hear that traders found our custom platform convenient.
Kind regards,
ActivTrades
Client Services
Ciao Leo Ast,
Grazie per il tuo commento positivo circa la nostra procedura di pagamento. Ci fa piacere che trovi semplici i depositi e i prelievi. Ci impegniamo per rendere il più semplice possibile la ricarica e l'accesso al capitale.
Apprezziamo anche il tuo commento riguardo ai nostri tipi di conto. La nostra filosofia è offrire una selezione di conti solidi e ben definiti, che rispondano alle necessità essenziali dei nostri trader, anziché una gamma complessa che potrebbe creare confusione. Questo ci consente di mantenere una qualità elevata del servizio e della performance della piattaforma per ogni cliente.
Aggiorniamo costantemente le nostre offerte, e la tua opinione è preziosa. Se dovessi avere delle esigenze specifiche, il nostro team di supporto è sempre a disposizione.
Cordiali saluti,
ActivTrades
Servizio Clienti
“I kinda have some reservation - 1-2 times had slippage, sure not a regular thing but! disrupted the process for me
The rest works just right, hope won't get something similar in future...”
Hello there Vidal Chavarin,
Thank you for your honest feedback!
We are really glad to hear that, overall, the platform is working well for you! Our team puts in a lot of effort to make sure our traders have a fantastic experience, and we aim to keep the trading quality high. That is why we are truly sorry to hear you encountered an issue with slippage. While it does not happen often, we completely understand how even a few instances can throw off your trading rhythm and cause concern. Please know that we take these situations seriously and are always working to improve execution quality to provide a stable and smooth experience for our traders.
If you notice anything similar in the future or want us to investigate specific cases, do not hesitate to reach out to our support team. We are always here to help!
Kind regards,
ActivTrades
Client Services
Ciao Martin Ermel,
Grazie per il tuo feedback e per aver condiviso la tua esperienza.
Siamo felici di sapere che consideri i nostri tassi swap giusti e bilanciati. In ActivTrades, ci impegniamo costantemente per mantenere delle condizioni di trading competitive in linea con gli standard di mercato, garantendo al contempo la trasparenza per tutti i nostri clienti.
In caso di domande o se desiderassi informazioni dettagliate sulla struttura dei nostri swap, non esitare a contattare il nostro team di assistenza. Siamo sempre a tua disposizione.
Cordiali saluti,
ActivTrades
Servizio Clienti
Hi there Enzo Pirozzi,
Thank you for sharing your experience.
We are glad to know that our technical support team provided you with clear and responsive assistance regarding trading conditions. At ActivTrades, we place great importance on ensuring that every client receives accurate information and guidance.
Should you have any further questions or require additional support, please feel free to contact our client support team at any time.
Kind regards,
ActivTrades
Client Services
“I was interested in whether the broker has something like trading bots to run strategies automatically. I traded on their custom app and sometimes at tradingview. Didn’t find something similar…”
Hello Alberto,
Thank you for your feedback.
MetaTrader platforms employ a specialized programming language, MQL, that allows users to create custom indicators and strategies. To support your interest in skill development, an MQL 5 language reference book has been provided.
Please note that our education section provides a variety of seminars and webinars that may enhance your learning. Feel free to explore them.
Best wishes for success in developing and applying your trading strategies. For any further questions, please contact us.
Kind regards,
ActivTrades
Client Services
Dear Luigi U,
Thank you so much for leaving us your review.
We’re proud to be multi-regulated by recognised financial institutions, providing safe and credible trading services all over the world. This is what we strive to achieve because we understand how important it is for our traders to know that there is someone ready to back them up. As for trading costs, we maintain a transparent and reasonable approach, charging only variable spreads, depending on the current market conditions and asset type. You can learn about indicative spread by clicking on any asset in our website’s “Markets” section.
Please don’t hesitate to reach out if you have any questions or suggestions. We’re happy to see you on board.
Kind regards,
ActivTrades
Client Services
“On an invidual account spreads are very tight and I don’t lose a lot on trading costs. I wish they would already add a free swap account, I’m looking forward to it.”
Hello Louis Walsh,
We are pleased to hear that you are finding value in our competitive trading conditions, specifically noting our tight spreads and low costs. Providing efficient and transparent pricing is a key priority for us.
Regarding your point about a swap-free account, this option is indeed available for clients who require it. You can find full details, including the terms and conditions, on our website here: www.activtrades.com/en/tradingaccounts/islamic-account
If you are interested in this account type or have any further questions, please do not hesitate to contact us.
Kind regards,
ActivTrades
Client Services
“No doubts in the credibility of activtrades, but I though their spreads would be much better, the spreads were wider in london session and us session as well.”
Hello Santiago,
Thank you for your valuable feedback.
We appreciate your positive remarks regarding the credibility aspect. We are committed to complying with the most relevant international financial regulations to ensure legal transparency.
Regarding the difference between bid and ask prices, maintaining low spreads is one of our top priorities. Spreads may fluctuate due to market volatility, particularly during periods of increased activity such as the opening of the New York session for US stocks. We advise exercising caution during these times.
We wish you successful trading. If you have any questions, please do not hesitate to contact us.
Kind regards,
ActivTrades
Client Services
Hello there Preston,
Thank you for sharing your feedback!
We’re glad to hear you value our tight spreads. Maintaining competitive pricing, especially on major pairs like EUR/USD, is something we strive to provide for all our clients.
If you have any questions about our trading conditions, please don't hesitate to contact our support team at your convenience!
Kind regards,
ActivTrades
Client Services
