Ciao Roberto,
Grazie per il tuo gentile riscontro! Siamo felici di sapere che consideri la nostra app ActivTrader avanzata e facile da usare. Il nostro team si impegna molto per fornire un'esperienza di trading senza problemi ed è bello sapere che per te sta facendo la differenza.
Ci auguriamo di supportare il tuo percorso di trading e di continuare a migliorare la nostra piattaforma in base al feedback dei nostri preziosi trader, come te.
Cordiali saluti,
ActivTrades
Servizio Clienti
“ich beziehe mich häufig auf das MT5-Handbuch des Brokers, um die Abläufe im Hintergrund genauer zu verstehen...
Mir gefällt hier alles, aber die Spreads, mmh, sind bei einigen Paaren nicht so gering”
Hallo Theo Auer,
wir freuen uns über Ihren Kommentar.
MetaTrader 5 ist eine leistungsstarke Handelsplattform, deren Beherrschung Zeit und Mühe erfordert.
Um Ihnen den Einstieg zu erleichtern, bieten wir Ihnen ein umfassendes Handbuch, das alle wichtigen Informationen in übersichtlicher Form enthält.
Was die Spreads angeht, so sind wir bestrebt, diese so niedrig wie möglich zu halten, und es bleibt eine unserer obersten Prioritäten.
Wenn Sie Fragen haben, können Sie sich jederzeit gerne an uns wenden.
Mit freundlichen Grüßen
ActivTrades
Kundenservice
Hey there Ingvar Ekman,
Thanks for your review. We are glad to hear that you have found an asset you are comfortable trading with at ActivTrades. Providing the best trading conditions with the tightest spreads on all assets, including gold, is one of our main priorities.
We also recommend that you visit our webinars page to improve your skills even further. And if you have any questions, please get in touch with us.
Kind regards,
ActivTrades
Client Services
“Die meisten Orders werden zum gewünschten Preis oder besser ausgeführt, das ist super. Kein Dealing-Desk-Unsinn, sondern direktes automatisiertes Routing.”
Hallo Janis,
vielen Dank für Ihr Feedback.
Es freut uns sehr, dass Sie unsere Orderausführung als schnell und präzise empfinden.
Genau das ist unser Ziel: Wir verbinden unsere Trader innerhalb von Millisekunden mit dem Markt und stellen sicher, dass jede Transaktion zum angegebenen Preis ohne Slippage oder Re-Quotes ausgeführt wird. Unsere IBM-Cloud-Lösung ermöglicht eine schnelle Auftragsabwicklung und behebt Verbindungsprobleme. Durch die Implementierung dieser soliden Infrastruktur möchten wir zuverlässige Handelsdienstleistungen anbieten, bei denen sich Trader auf ihren üblichen Ablauf konzentrieren können, während wir uns um den Rest kümmern.
Zögern Sie nicht, uns zu kontaktieren, wenn Sie Fragen oder Bedenken haben. Ihre Meinung hilft uns, unsere Stärken und Schwächen zu erkennen.
Mit freundlichen Grüßen
ActivTrades
Kundenservice
“For most of us, there is one acount on this platform, the individual… but as far as i understand about trading codntions, think this is solid one and can work for most of strategies”
Dear Vincent,
We appreciate you sharing your perspective on our account structure!
You've made an excellent observation about our Individual Account approach. Rather than overwhelming traders with multiple account variations, ActivTrades focuses on delivering one comprehensive solution that adapts to diverse trading styles.
Our Individual Account provides professional-grade conditions, including variable spreads, leverage, and access to our complete range of trading instruments. This unified structure means that whether you're day trading, swing trading, or pursuing longer-term strategies, you'll find the flexibility and conditions to execute effectively.
Should you wish to discuss how our account features align with your specific strategy or explore our tools further, our team is always available through your client portal.
Kind regards,
ActivTrades
Client Services
“I like the support, it's truly professional… I’m a new client of activtrades and already have a strong impression of the company, about its platform… the individual account seem fine, too”
Hello Harley Bridges,
Thank you for welcoming us into your experience as our new user!
We're delighted that you've already formed such positive impressions of ActivTrades. Your experience with our professional support team from the very beginning reflects our commitment to excellence at every touchpoint.
As you explore our platform and Individual Account features, you'll discover a comprehensive ecosystem designed to support traders at every level. From our intuitive interface to robust analytical tools, everything is crafted to enhance your trading experience while maintaining the professional standards you've already come to appreciate.
As you continue settling in, remember our support team is here to help you unlock the full potential of your account. Reach out anytime through your client area or our support channels.
Kind regards,
ActivTrades
Client Services
Hello Costel C.,
Thank you for your comment.
We are pleased to learn that you had a positive experience communicating with one of our customer support agents. At ActivTrades, we prioritize transparent and efficient communication with our customers. Our support team is dedicated to providing prompt and professional responses to all inquiries.
If you have any questions, please do not hesitate to contact us. Our agents will be happy to assist you further.
Kind regards,
ActivTrades
Client Services
Hi there Hans_D,
Thank you so much for leaving us a review.
We're happy to know our market buzz feature helped you in your intraday trading.
We offer a free market buzz for all our clients, starting from a $1,000 deposit. Integrated with Trading Central, it provides insights for particular assets, including those that are most frequently discussed and mentioned in the media. Based on this information about market sentiment, traders can make more informed decisions, which can be seen as ""additional confirmations"" for identifying potentially good market opportunities.
In addition to market buzz, you can use other analytical resources, such as our weekly market outlooks, available at our website: https://www.activtrades.com/en/news
We aim to equip our traders with powerful tools to ensure they benefit from every trading opportunity.
Feel free to get in touch with our support team if you have something to ask. Good luck with your intraday trades!
Kind regards,
ActivTrades
Client Services
“For retail traders, there is one account only the individual acc. Not sure how good concepts is, maybe those more advanced woud find it limiting, but for new traders like me, it’s pretty simple :)”
Hey there Frank Seiler,
Thank you for sharing your thoughts about your experience with us!
We're thrilled to hear that you find our Individual Account straightforward and suitable for your trading purposes. While we focus on providing this streamlined account type, we also ensure it comes packed with professional features, including access to a multitude of financial instruments across forex, indices, commodities, shares and ETFs.
Our platform combines simplicity with sophisticated tools like advanced charting, risk management features, and comprehensive educational resources through the ActivTrades Academy, allowing traders to grow their skills while maintaining an intuitive trading experience.
As you continue developing your trading expertise, our support team remains available to help you explore all the features within your account. Feel free to reach out through your client area whenever you need assistance.
Kind regards,
ActivTrades
Client Services
“The guy I messaged actually knew what he was talking about, so that's go/od. Sometimes it feels like a broker is treating customer support as a second thought, not here, it seems”
Hi aldo n,
Thank you for sharing your feedback with us. We are pleased to hear that your experience with our support team was a positive one.
At ActivTrades, we place great importance on providing our clients with knowledgeable and reliable assistance, as we understand how crucial it is to receive clear and accurate guidance in the fast-moving world of trading.
Your recognition motivates us to keep maintaining the high standards we set for ourselves. Should you need any further assistance in the future, our support team will always be ready to help.
Kind regards,
ActivTrades
Client Services
“I don’t know about unbeatable spreads for forex. I’ve seen better. Anyway, it’s worth it to trade exactly with them because of the overall quality. In comparison to some other brokers, there’s variety”
Hello ColladoP,
Thank you for taking the time to share your thoughts about ActivTrades.
We tried our best to provide an accessible and fair trading service. Our spreads, being variable by nature, are influenced by several factors that are within our control, such as the liquidity and volatility of a particular asset, as well as quotes from liquidity providers. At the same time, it should be noted that we charge no commissions or hidden fees, only spreads.
We appreciate your recognition of the quality of our services and the variety they offer. For over 20 years, we have been delivering a suitable and convenient trading environment for our traders. It's an honor for us to know that those efforts are considered successful.
Feel free to get in touch with us if you have any questions or concerns.
Kind regards,
ActivTrades
Client Services
“Their 1:1000 maximum leverage definitely makes me think that I need to take advantage of it.
Nevertheless, I’m not buying it.The platform is nice and using 1:50 leverage is more than enough for me...”
“Das Traden hier spielt sich im Vergleich zu anderen Brokern, mit denen ich gehandelt habe, auf einem ganz anderen Niveau ab. Ich weiß nicht, vielleicht hat der lange Zeit im Geschäft Einfluss auf ihre Leistung, aber sie haben wirklich eine gute Umgebung aufgebaut. Wenn es nur mehr Möglichkeiten zum Handeln von Aktien oder beispielsweise Futures geben würde, wäre es noch attraktiver. Klar, ich weiß, dass sie ein CFD-Broker sind, aber ich wollte nur einen Rat für die Zukunft geben.”
“Ci sono dietro delle regolamentazioni molto severe, non male 😏Le ho controllate, mi piace tutto, a parte i conti, di quelli non ce ne sono molte opzioni.”
“ActivTrades has been a solid platform with fair pricing and smooth execution. Deposits and withdrawals have gone through without major issues, though there were minor delays at times. One area that needs improvement is the account verification process—it takes longer than expected. The trading environment is stable, with no major disruptions, and customer support has been responsive whenever I needed help. Overall, it has been a reliable experience, and I appreciate the platform’s consistency in providing good service.”
“ActivTrades provides a solid platform with reliable execution. My XP with deposits and withdrawals has been smooth, with minimal delays. However, they could improve their account verification process, which takes longer than expected. Despite that, their trading environment is stable, and customer support is helpful. Would recommend for intermediate traders looking for a trustworthy broker.”
