Hello Geraldo E.,
Thank you for your valuable opinion about our proprietary ActivTrader platform.
We’re thrilled to know you finally found decent trading software. Our main purpose in creating a proprietary platform was to provide adequate alternatives to existing top-tier trading platforms, such as TradingView and MetaTrader, which are also available for our traders’ convenience. ActivTrader combines the best features of the mentioned platforms, offering user-friendly alternatives with an attractive design, access to 1000+ assets, and advanced features. For instance, traders might use progressive trailing to stop for better control of each trade.
Your feedback means a lot to us. It’s the best reward for us to hear that traders found our custom platform convenient.
Kind regards,
ActivTrades
Client Services
Ciao Leo Ast,
Grazie per il tuo commento positivo circa la nostra procedura di pagamento. Ci fa piacere che trovi semplici i depositi e i prelievi. Ci impegniamo per rendere il più semplice possibile la ricarica e l'accesso al capitale.
Apprezziamo anche il tuo commento riguardo ai nostri tipi di conto. La nostra filosofia è offrire una selezione di conti solidi e ben definiti, che rispondano alle necessità essenziali dei nostri trader, anziché una gamma complessa che potrebbe creare confusione. Questo ci consente di mantenere una qualità elevata del servizio e della performance della piattaforma per ogni cliente.
Aggiorniamo costantemente le nostre offerte, e la tua opinione è preziosa. Se dovessi avere delle esigenze specifiche, il nostro team di supporto è sempre a disposizione.
Cordiali saluti,
ActivTrades
Servizio Clienti
“I kinda have some reservation - 1-2 times had slippage, sure not a regular thing but! disrupted the process for me
The rest works just right, hope won't get something similar in future...”
Hello there Vidal Chavarin,
Thank you for your honest feedback!
We are really glad to hear that, overall, the platform is working well for you! Our team puts in a lot of effort to make sure our traders have a fantastic experience, and we aim to keep the trading quality high. That is why we are truly sorry to hear you encountered an issue with slippage. While it does not happen often, we completely understand how even a few instances can throw off your trading rhythm and cause concern. Please know that we take these situations seriously and are always working to improve execution quality to provide a stable and smooth experience for our traders.
If you notice anything similar in the future or want us to investigate specific cases, do not hesitate to reach out to our support team. We are always here to help!
Kind regards,
ActivTrades
Client Services
Ciao Martin Ermel,
Grazie per il tuo feedback e per aver condiviso la tua esperienza.
Siamo felici di sapere che consideri i nostri tassi swap giusti e bilanciati. In ActivTrades, ci impegniamo costantemente per mantenere delle condizioni di trading competitive in linea con gli standard di mercato, garantendo al contempo la trasparenza per tutti i nostri clienti.
In caso di domande o se desiderassi informazioni dettagliate sulla struttura dei nostri swap, non esitare a contattare il nostro team di assistenza. Siamo sempre a tua disposizione.
Cordiali saluti,
ActivTrades
Servizio Clienti
Hi there Enzo Pirozzi,
Thank you for sharing your experience.
We are glad to know that our technical support team provided you with clear and responsive assistance regarding trading conditions. At ActivTrades, we place great importance on ensuring that every client receives accurate information and guidance.
Should you have any further questions or require additional support, please feel free to contact our client support team at any time.
Kind regards,
ActivTrades
Client Services
“I was interested in whether the broker has something like trading bots to run strategies automatically. I traded on their custom app and sometimes at tradingview. Didn’t find something similar…”
Hello Alberto,
Thank you for your feedback.
MetaTrader platforms employ a specialized programming language, MQL, that allows users to create custom indicators and strategies. To support your interest in skill development, an MQL 5 language reference book has been provided.
Please note that our education section provides a variety of seminars and webinars that may enhance your learning. Feel free to explore them.
Best wishes for success in developing and applying your trading strategies. For any further questions, please contact us.
Kind regards,
ActivTrades
Client Services
Dear Luigi U,
Thank you so much for leaving us your review.
We’re proud to be multi-regulated by recognised financial institutions, providing safe and credible trading services all over the world. This is what we strive to achieve because we understand how important it is for our traders to know that there is someone ready to back them up. As for trading costs, we maintain a transparent and reasonable approach, charging only variable spreads, depending on the current market conditions and asset type. You can learn about indicative spread by clicking on any asset in our website’s “Markets” section.
Please don’t hesitate to reach out if you have any questions or suggestions. We’re happy to see you on board.
Kind regards,
ActivTrades
Client Services
“On an invidual account spreads are very tight and I don’t lose a lot on trading costs. I wish they would already add a free swap account, I’m looking forward to it.”
Hello Louis Walsh,
We are pleased to hear that you are finding value in our competitive trading conditions, specifically noting our tight spreads and low costs. Providing efficient and transparent pricing is a key priority for us.
Regarding your point about a swap-free account, this option is indeed available for clients who require it. You can find full details, including the terms and conditions, on our website here: www.activtrades.com/en/tradingaccounts/islamic-account
If you are interested in this account type or have any further questions, please do not hesitate to contact us.
Kind regards,
ActivTrades
Client Services
“No doubts in the credibility of activtrades, but I though their spreads would be much better, the spreads were wider in london session and us session as well.”
Hello Santiago,
Thank you for your valuable feedback.
We appreciate your positive remarks regarding the credibility aspect. We are committed to complying with the most relevant international financial regulations to ensure legal transparency.
Regarding the difference between bid and ask prices, maintaining low spreads is one of our top priorities. Spreads may fluctuate due to market volatility, particularly during periods of increased activity such as the opening of the New York session for US stocks. We advise exercising caution during these times.
We wish you successful trading. If you have any questions, please do not hesitate to contact us.
Kind regards,
ActivTrades
Client Services
Hello there Preston,
Thank you for sharing your feedback!
We’re glad to hear you value our tight spreads. Maintaining competitive pricing, especially on major pairs like EUR/USD, is something we strive to provide for all our clients.
If you have any questions about our trading conditions, please don't hesitate to contact our support team at your convenience!
Kind regards,
ActivTrades
Client Services
Ciao Fulvio Nucci,
Ci fa piacere sentirti soddisfatto dei nostri spread sulle coppie dello yen.
Offrire prezzi competitivi su un'ampia gamma di strumenti, comprese le coppie forex, sia principali che minori, è per noi un'assoluta priorità. Sappiamo che, per trader specializzati come te, costi chiari e trasparenti sono essenziali per implementare efficacemente le strategie, e siamo felici che le nostre condizioni supportino la tua passione per il trading di queste coppie. Per monitorare lo spread in tempo reale di tutti gli strumenti che offriamo, consulta la pagina: activtrades.com/it/spreads-swaps.
In caso di domande sulle nostre condizioni di trading o per ricevere assistenza, non esitare a contattarci.
Cordiali saluti,
ActivTrades
Servizio Clienti
Ciao Roberto,
Grazie per il tuo gentile riscontro! Siamo felici di sapere che consideri la nostra app ActivTrader avanzata e facile da usare. Il nostro team si impegna molto per fornire un'esperienza di trading senza problemi ed è bello sapere che per te sta facendo la differenza.
Ci auguriamo di supportare il tuo percorso di trading e di continuare a migliorare la nostra piattaforma in base al feedback dei nostri preziosi trader, come te.
Cordiali saluti,
ActivTrades
Servizio Clienti
“ich beziehe mich häufig auf das MT5-Handbuch des Brokers, um die Abläufe im Hintergrund genauer zu verstehen...
Mir gefällt hier alles, aber die Spreads, mmh, sind bei einigen Paaren nicht so gering”
Hallo Theo Auer,
wir freuen uns über Ihren Kommentar.
MetaTrader 5 ist eine leistungsstarke Handelsplattform, deren Beherrschung Zeit und Mühe erfordert.
Um Ihnen den Einstieg zu erleichtern, bieten wir Ihnen ein umfassendes Handbuch, das alle wichtigen Informationen in übersichtlicher Form enthält.
Was die Spreads angeht, so sind wir bestrebt, diese so niedrig wie möglich zu halten, und es bleibt eine unserer obersten Prioritäten.
Wenn Sie Fragen haben, können Sie sich jederzeit gerne an uns wenden.
Mit freundlichen Grüßen
ActivTrades
Kundenservice
Hey there Ingvar Ekman,
Thanks for your review. We are glad to hear that you have found an asset you are comfortable trading with at ActivTrades. Providing the best trading conditions with the tightest spreads on all assets, including gold, is one of our main priorities.
We also recommend that you visit our webinars page to improve your skills even further. And if you have any questions, please get in touch with us.
Kind regards,
ActivTrades
Client Services
“Die meisten Orders werden zum gewünschten Preis oder besser ausgeführt, das ist super. Kein Dealing-Desk-Unsinn, sondern direktes automatisiertes Routing.”
Hallo Janis,
vielen Dank für Ihr Feedback.
Es freut uns sehr, dass Sie unsere Orderausführung als schnell und präzise empfinden.
Genau das ist unser Ziel: Wir verbinden unsere Trader innerhalb von Millisekunden mit dem Markt und stellen sicher, dass jede Transaktion zum angegebenen Preis ohne Slippage oder Re-Quotes ausgeführt wird. Unsere IBM-Cloud-Lösung ermöglicht eine schnelle Auftragsabwicklung und behebt Verbindungsprobleme. Durch die Implementierung dieser soliden Infrastruktur möchten wir zuverlässige Handelsdienstleistungen anbieten, bei denen sich Trader auf ihren üblichen Ablauf konzentrieren können, während wir uns um den Rest kümmern.
Zögern Sie nicht, uns zu kontaktieren, wenn Sie Fragen oder Bedenken haben. Ihre Meinung hilft uns, unsere Stärken und Schwächen zu erkennen.
Mit freundlichen Grüßen
ActivTrades
Kundenservice
“For most of us, there is one acount on this platform, the individual… but as far as i understand about trading codntions, think this is solid one and can work for most of strategies”
Dear Vincent,
We appreciate you sharing your perspective on our account structure!
You've made an excellent observation about our Individual Account approach. Rather than overwhelming traders with multiple account variations, ActivTrades focuses on delivering one comprehensive solution that adapts to diverse trading styles.
Our Individual Account provides professional-grade conditions, including variable spreads, leverage, and access to our complete range of trading instruments. This unified structure means that whether you're day trading, swing trading, or pursuing longer-term strategies, you'll find the flexibility and conditions to execute effectively.
Should you wish to discuss how our account features align with your specific strategy or explore our tools further, our team is always available through your client portal.
Kind regards,
ActivTrades
Client Services
“I like the support, it's truly professional… I’m a new client of activtrades and already have a strong impression of the company, about its platform… the individual account seem fine, too”
Hello Harley Bridges,
Thank you for welcoming us into your experience as our new user!
We're delighted that you've already formed such positive impressions of ActivTrades. Your experience with our professional support team from the very beginning reflects our commitment to excellence at every touchpoint.
As you explore our platform and Individual Account features, you'll discover a comprehensive ecosystem designed to support traders at every level. From our intuitive interface to robust analytical tools, everything is crafted to enhance your trading experience while maintaining the professional standards you've already come to appreciate.
As you continue settling in, remember our support team is here to help you unlock the full potential of your account. Reach out anytime through your client area or our support channels.
Kind regards,
ActivTrades
Client Services
Hello Costel C.,
Thank you for your comment.
We are pleased to learn that you had a positive experience communicating with one of our customer support agents. At ActivTrades, we prioritize transparent and efficient communication with our customers. Our support team is dedicated to providing prompt and professional responses to all inquiries.
If you have any questions, please do not hesitate to contact us. Our agents will be happy to assist you further.
Kind regards,
ActivTrades
Client Services
Hi there Hans_D,
Thank you so much for leaving us a review.
We're happy to know our market buzz feature helped you in your intraday trading.
We offer a free market buzz for all our clients, starting from a $1,000 deposit. Integrated with Trading Central, it provides insights for particular assets, including those that are most frequently discussed and mentioned in the media. Based on this information about market sentiment, traders can make more informed decisions, which can be seen as ""additional confirmations"" for identifying potentially good market opportunities.
In addition to market buzz, you can use other analytical resources, such as our weekly market outlooks, available at our website: https://www.activtrades.com/en/news
We aim to equip our traders with powerful tools to ensure they benefit from every trading opportunity.
Feel free to get in touch with our support team if you have something to ask. Good luck with your intraday trades!
Kind regards,
ActivTrades
Client Services
“For retail traders, there is one account only the individual acc. Not sure how good concepts is, maybe those more advanced woud find it limiting, but for new traders like me, it’s pretty simple :)”
Hey there Frank Seiler,
Thank you for sharing your thoughts about your experience with us!
We're thrilled to hear that you find our Individual Account straightforward and suitable for your trading purposes. While we focus on providing this streamlined account type, we also ensure it comes packed with professional features, including access to a multitude of financial instruments across forex, indices, commodities, shares and ETFs.
Our platform combines simplicity with sophisticated tools like advanced charting, risk management features, and comprehensive educational resources through the ActivTrades Academy, allowing traders to grow their skills while maintaining an intuitive trading experience.
As you continue developing your trading expertise, our support team remains available to help you explore all the features within your account. Feel free to reach out through your client area whenever you need assistance.
Kind regards,
ActivTrades
Client Services
