Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,943 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 22nd April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the service I received, especially when I was informed that the photo I had sent had not printed well and I was asked to send it again. It saved a lot of disappointment. Thank you.”

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Posted 6 years ago

So pleased you were happy! Regards Sarah

Posted 6 years ago

“Our pink frame and clock arrived beautifully packaged, and thank you for taking the time and trouble to wrap our purchases so well. Adore your range, and I have bought several frames. Will continue to buy from Addison Ross!!”

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Posted 6 years ago

That's really wonderful to hear! Thank you so much for taking the time to write a review! Kind regards Sarah

Posted 6 years ago

“Good service and excellent quality”

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Posted 6 years ago

“Item arrived quickly and was exactly as described. Very happy with my purchase.”

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Posted 6 years ago

“Brilliant. I love my bedside alarm clock it is perfect. The Customer Service is excellent. My clock was well packaged and arrived quickly.”

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Posted 6 years ago

That's great to hear! Thank you so much for the review! Sarah

Posted 6 years ago

“Excellent service and quality. Very easy website to negotiate and I would definitely buy again and recommend to others.”

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Posted 6 years ago

That's lovely to hear thank you so much! Sarah

Posted 6 years ago

“PHOTO FRAMES. Perfect designs, coloured & choice of size frames for every display of photograph either as a group or individual, elegant yet a solid feel, particularly in the rear of the frame. This can be an area of extreme frustration on less expensive frames. Excellent, supportive delivery throughout. Well done!”

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Posted 6 years ago

That's very kind of you to say that, we are delighted you're happy. Regards Sarah

Posted 6 years ago

“My husband and I have bought 6 frames in the last month and have been delighted with the quality of the frames. We have uploaded our photos for these frames and again the quality of the photo is excellent. The service is efficient and very speedy, next day the frames arrived. the packaging and care is outstanding and we will continue to buy from this great company.”

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Posted 6 years ago

Thank you so much Kirsty for this very kind review! We love to hear from happy customers! Regards Sarah Ross

Posted 6 years ago

“The quality of the photo frames and photos was excellent. Gorgeous colours (taupe and denim enamel ordered). Very happy with these gifts for my husband.”

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Posted 6 years ago

Lovely to hear that you're happy! Thank you so much for your review! Kind regards Sarah

Posted 6 years ago

“I was most impressed with the service I received from Addison Ross for my recent order. I live overseas and made a very last minute order a couple of days before Christmas. My order arrived, beautifully wrapped and on Christmas Eve. The photo frame is good quality and, in my opinion, good value for money. I will definitely use this company again and happily recommend them to others.”

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Posted 6 years ago

Dear Heather Thank you so much for your lovely review, we're delighted to hear it arrived on time! Kind regards Sarah

Posted 6 years ago

“Amazing service loved the idea of having a picture done for you”

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Posted 6 years ago

“Excellent luxury items”

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Posted 6 years ago

“Very good quality. Package really good. I was really impressed that you offered a free photo for my Frame. Great service. Will be ordering from you again.”

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Posted 6 years ago

“Never shopped with Addison Ross previously, but would definitely buy from them again and happily recommend. Fantastic customer service throughout entire shopping experience. On par with John Lewis, including the presentation of the items.”

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Posted 6 years ago

Dear Becky Thank you so much for your lovely review, really lovely to hear that! Kind regards Sarah Ross

Posted 6 years ago

“Clock was a present for my dad for Christmas, he absolutely loves it. The quality is outstanding!! Great customer service, speedy delivery, packaging was perfect. Thank you guys one very happy customer.”

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Posted 6 years ago

Lovely to hear! Thank you so much !

Posted 6 years ago

“Fantastic company to deal with - friendly and helpful with a prompt and efficient service and the products are amazing. Sometimes items viewed online can be disappointing but I was thrilled when I received my rose gold bamboo photo frame. Its excellent quality and looks expensive. The recipient was delighted also. Would definitely recommend.”

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Posted 6 years ago

Thank you so much for such a great review! We're thrilled to hear that! Sarah

Posted 6 years ago

“Very happy with my frames and the customer service and delivery. Thank you”

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Posted 6 years ago

“I am delighted with the two items I purchased as Christmas presents- a clock and a jewellery box. Excellent products and very good value for money. I am sure I will be using you again in the near future!”

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Posted 6 years ago

Dear Stephen That's great to hear thank you so much! Sarah

Posted 6 years ago

“Super service, amazing frames 5*”

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Posted 6 years ago

“Totally brilliant service, frames fabulous. Thrilled to bits!”

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Posted 6 years ago

Addison Ross is rated 4.8 based on 2,943 reviews