Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,942 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 22nd April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Addison Ross and very pleased with the photo frames. Thank you.”

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Posted 4 years ago

“Beautiful frame which arrived very quickly. Thank you.”

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Posted 4 years ago

“The only place I buy frames from now! I came across Addison Ross on my favourite interior designers page Sophie Patterson and could not be more pleased. The frames are absolutely beautiful and amazing quality, I love how easy it is for me to upload my picture for my frame and again this is amazing quality. They come beautifully gift boxed which I love as I am a sucker for packaging and on top of this their customer service is amazing! My discount code had not gone through when I place my order for my second frame and they came back immediately and refunded me the code difference straight away! I am not one to write reviews but this is honestly one of my favourite shopping experiences online if not the best!”

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Posted 4 years ago

Thank you so much Danielle, what a lovely review, we will definitely pass it on to all the relevant people, so pleased you found us! We're also big fans of Sophie Patterson! Sarah Ross

Posted 4 years ago

“Very Pleased Exactly what we wanted and delivered early: 2 days”

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Posted 4 years ago

“Almost pointless adding my review to the already many five star comments. The customer service of this company is 2nd to none. They are delightful people and make wonderful products. A number of companies that have crossed my path could take lessons on how to treat the customer!”

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Posted 4 years ago

Dear Moira Thank you so much for your very kind review, I can't tell you how much we appreciate it and I've shared this with the whole team! Kind regards Sarah Ross

Posted 4 years ago

“Beautiful frames just as displayed on the web. Excellent and speedy service, frames were dispatched on the same day and were in South Africa within 3 days. I couldn't be more happier.”

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Posted 4 years ago

“Great product, great delivery”

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Posted 4 years ago

“Beautiful quality, fast delivery! Wonderful company to deal with. Thank you so much”

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Posted 4 years ago

“I love Addison Ross frames, great value and always look so smart. Recently framed one of my daughters' weddings.... Will always be back for more. Great product, great service and with the 4 for 3 - great value too”

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Posted 4 years ago

“EXCELLENT PROMPT SERVICE, MY PICTURE ARRIVED VERY PROMPLTLY, ONE DAY EARLIER THAN EXPECTED. GREAT CUSTOMER SERVICE BY PHONE.”

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Posted 4 years ago

“Great service and lovely product.”

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Posted 4 years ago

“The gold bamboo picture frame was as part of a golden wedding anniversary gift and was nicely presented and packaged. Delivery was prompt and the package arrived safely and at the scheduled delivery time. Excellent service throughout. Thank you.”

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Posted 4 years ago

“beautiful product. Just as it looks on the web site. Speedy service. would recommend to others”

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Posted 4 years ago

“Thanks Addison Ross for a personal and helpful service with finding the right photo frame for a special photo. Special thanks to Kimberly for going the extra mile.”

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Posted 4 years ago

“Beautiful photo frame bought as a birthday gift, and excellent delivery service.”

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Posted 4 years ago

“Really impressed. Very fast delivery. Superbly packaged and great quality item. Thank you.”

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Posted 4 years ago

“The Frame was everything I had hoped for, in quality and design. It was well packed and arrived on time. However the glass was broken and there were no marks on the box showing damage. This did not bother me too much as I intend to fit non reflective glass anyway. A very nice stylish photo frame.”

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Posted 4 years ago

Dear Edward, Thank you so much for your kind review, I'm sorry the glass was broken, we're more than happy to send out a replacement today. Kind regards Sarah Ross

Posted 4 years ago

“I absolutely love AR picture frames. I’ve purchased 3 now in the last year. And I love the that we can add a photo to the frame. I get so excited when I place an order! ❤️🙏”

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Posted 4 years ago

Thank you very much for your very kind review we really appreciate you taking the time for us and we’re thrilled to hear that! Kind regards Sarah Ross

Posted 4 years ago

Thank you very much for your very kind review we really appreciate you taking the time for us and we’re thrilled to hear that! Kind regards Sarah Ross

Posted 4 years ago

“Lovely quality picture frame. The wrong size arrived but the customer service was fabulous and I had the correct size the next day. Highly recommend this company.”

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Posted 4 years ago

“The picture frame was bought as a present and I am very pleased with the way it is packaged. The frame looks beautiful and I am sure that it will be well recieved.”

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Posted 4 years ago

Addison Ross is rated 4.8 based on 2,942 reviews