Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,942 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 22nd April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 50th wedding anniversary gift for my sister and her husband, was delivered to them, beautifully wrapped and without a hitch. My sister’s message to me “thank you for your thoughtful present, the pair of photo frames are gorgeous, I absolutely love tortoiseshell” My reply “I am so pleased, I wanted to find a gift, that I would want for myself“ especially at this Covid time, when we can’t all celebrate together. Thank you Addison Ross.😊”

Helpful Report

Posted 5 years ago

So kind of you thank you very much! Sarah

Posted 5 years ago

“The silver frames I ordered arrive quickly as promised and are excellent quality. The packaging was too nice to throw away. Would recommend of you are looking for top quality frames.”

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Posted 5 years ago

“Sent very quickly- They printed the photograph for free which made my life easier- sent incredibly well wrapped in a lovely present box, frame looks great. From start to end faultless 10/10”

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Posted 5 years ago

“Excellent quality,lovely packaging, outstanding customer service regular communication and very fast delivery. Highly recommended. Pleasure shopping at Addison Ross”

Helpful Report

Posted 5 years ago

Thank you so much Judy! It was our pleasure! Sarah

Posted 5 years ago

“As always the goods were delivered promptly, packaged nicely and came up to expectations. Once again a satisfactory customer.”

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Posted 5 years ago

Thank you Helen we're thrilled you were happy! Sarah

Posted 5 years ago

“Extremely efficient service, delivering good quality product in excellent packaging.”

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Posted 5 years ago

“Beautiful enamel frame, quick service and adding photo from upload is genius! Makes the perfect effort free present for friends and family. Highly recommend”

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Posted 5 years ago

Dear Pamela Thank you so much for your very kind review we love to be described as Genius!! Regards Sarah

Posted 5 years ago

“super friendly and efficient service!”

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Posted 5 years ago

“I just received the gorgeous Carbon Fiber jewelry box! I meant to order the regular box (a gift for my son)- no problem here with their AMAZING customer service. With one email to them they immediately shipped me the replacement- at no charge- so that I would receive in time for my son's b-day. Will definitely be ordering from them again and again!”

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Posted 5 years ago

“Perfect frame with uploaded photo and speedy delivery - excellent”

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Posted 5 years ago

“Firstly I would like to say what fabulous quality your packaging is. It is so nice to receive something so beautifully packaged and really makes all the difference. Thank you also for my beautiful tray and little pot - they are both stunning and great quality. I stumbled across your website whilst looking for something entirely different but your products really caught my eye. I shall definitely be ordering from you again.”

Helpful Report

Posted 5 years ago

Thank you so much for such a lovely review we are delighted you found us and look forward to hearing from you again!

Posted 5 years ago

“The website is easy to navigate and the order arrived really quickly! Really pleased with the quality of the product and it's a great touch that you can order it with your photograph already in the frame!”

Addison Ross 5 star review on 13th July 2020

Helpful Report

Posted 5 years ago

Dear Claire Thanks so much for letting us know, we're working on lots of new features for the website for Autumn including multi aperture frames so watch this space! Kind regards Sarah

Posted 5 years ago

“Beautiful product all so easy to order quick to arrive and having photo inside so special.”

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Posted 5 years ago

“I love the frame but hated all the packaging. It wasn’t a gift and had to throw it all away. Shame. Am sure it was all included in the price?”

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Posted 5 years ago

Dear Victoria, I'm so sorry you didn't want our Gift Packaging, yes it is free and included with all our orders and the added benefit is protecting the fragile item in transit. Kind regards Sarah

Posted 5 years ago

“Beautifully packaged. Arrived promptly and in immaculate condition.”

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Posted 5 years ago

“I am delighted with the photograph frame I ordered. It arrived very quickly, and was beautifully packed. The photo fits the frame perfectly. I would not hesitate to order more frames from you.”

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Posted 5 years ago

“Excellent. Were very helpful about a query I had. .”

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Posted 5 years ago

“Really love the frame and so handy to have my photo in it when it arrived. Super quick delivery so will be looking here again when I need another lovely frame.”

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Posted 5 years ago

“Very easy to order, beautiful frame with high quality photo already fitted - all arrived incredibly quickly in beautiful packaging. Highly recommended!”

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Posted 5 years ago

“Perfect ! I recommend. Fast delivery and product in accordance with the photos.”

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Posted 5 years ago

Addison Ross is rated 4.8 based on 2,942 reviews