Addition Elle Reviews

Name: Addition Elle
Rating: 1.35

1.4 Rating 40 Reviews

8 %

of reviewers recommend Addition Elle

Company Reviews

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Metrics

1.4

Based on 40 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order a few pairs of shoes online, but shortly after my order was placed, it was cancelled due to lack of inventory. My card had been charged, but was refunded immediately. I didn't have any problem with this happening — I know, especially with sale items, that things can sell out quickly! However, for the next week, I continued to see advertisements for the exact items I ordered and they continued to show as in stock even though my order was cancelled. When I contacted their customer service team to figure out how I am supposed to determine whether items were in stock, they told me my order was cancelled because my credit card information was input wrong and encouraged me to try and input it correctly next time. I know this is not true, because my credit card was charged and I received an email specifically telling me the order was cancelled due to inventory issues. Also, this is the only website I have ever used that would complete an order if the credit card info was incorrect. When I replied with images of my credit card being charged and the email from the company, they started to ignore me and refuse to answer my messages. I have messaged them on Facebook multiple times and sent in a complaint to their customer service team, and none of my issues were addressed. All I wanted to understand was whether or not the items were actually available, and if they weren't, inform them that they were still being advertised publicly. Instead, I got blamed for the order being cancelled and basically ignored by their customer service team, who I started dealing with about a month ago.”

Helpful Report

Posted 5 years ago

“Their website is easy to read and well laid out but they don't have the option to pay by gift card on the website.”

Helpful Report

Posted 7 years ago

Addition Elle is rated 1.4 based on 40 reviews