“Absolutely disgusted in Adidas
Absolutely disgusted in Adidas! They are taking peoples money and not sending orders. I have been informed by 2 of their "customer support team" (using that term extremely loosely - names of these members of staff who seem to be working if a sheet of automatic inhelpful resolutions to con customers out of more money are Yamini, Priya and Tracey), that there is an issue on their side, they have my item in stock but the only way they will solve this quickly is if I reorder and pay for the item again and then fight for a refund......they have my item in stock but are refusing to send it unless I pay again. I have now been waiting on an order for over 2 weeks! Absolutely shocking for such a large company, and to be charging customers twice due to their mistakes, when they have the items sitting in their stock room is robbery! I have now been trying to sort this since last week, I was advised at the weekend after hours of fighting for my order that I would be receiving an email as a priority with a new estimated delivery date (seen as we are now way past the date specified on my account), surprise surprise, another lie! After chasing again I'm now being told to wait another 48 hours for someone to look into this”
“I ordered 3 pairs of shoes in Dec 22. Received them late Jan 23. Returned 2 pair of shoes the next day I got them. It's now end of March, and I haven't received a refund! Absolutely horrible customer service. They say they will process the refund within the next 5 business days but they never do. Avoid ordering directly from the Adidas at all cost!”
“Quick to take your $1000 order and giving you the wait 2 more weeks for order to show up. now been a month and still havent gotten my order or even have adidas make it right. Still havent refunded me my money! DO NOT CHOOSE FREE SHIPPING! Adidas Company doesnt care if you get your order or not!”
“Poor quality items, we brought a pair od expensive Football boots and after 5 months and only wearing once a week they have torn. And not in a place where my son uses to kick. Took back to the store no one wanted to help. Contacted Adidas who gave no help either only tried to sell me another pair 🤬”
“Worst customer service ever ever ever. Soles of my shoes came apart and the middle disintegrated, I spent 15,00 to return them and they would not even communicate with me form letter after form letter. Finally they just refused to do anything about it. That took 2 months, $15. in returns and out the $100. I paid fir the junk azz shoes”
“Absolutely shocking service,spend just short of £90 on a pair of football boots for my son over a week in advance to make sure I had them in time! Had an email to say I couldn't return the product...I hadn't done this so phoned them and they just said there was nothing they could do...now my son has nothing to open on his birthday and they couldn't even offer next day delivery...the best they could do was offer my son an apology!! He's 10 years old!! Disgusting treatment!!”
