“I tried ordering one knee brace and all of a sudden, there was an additional $59.70 charge on top of the one brace for $33.14. I tried to change the order right away. I called and was disconnected 3 times. Order couldn't be changed, it was already being processed??? The I emailed and got a response that they want to accommodate all customers but I have still gotten instructions on how to return the items. There was no packing slip or receipt in package. Big scam to add unwanted items to the order. And so disappointed. The brace kept sliding down my husband's leg. No relief whatsoever!!”
“Same thing as these other complaints. Ordered 1 pair to try, but had my card debited for $63.55. I tried to stop the order within 1 minute of receiving the email confirmation but they did not respond until the next day stating the order had shipped and I could return the item by following their instructions. Do not order anything from this site!!!”
“I made an initial purchase or tried to and the site would not stop hounding me about adding additional socks for a lesser amount numerous times I said no I do not want. Wanted to continue with my original purchase and then it charged me for that second amount without my authorization. Now I want to return all of them and I have had no luck in finding a way to return this order for a refund.”
“I ordered 4 knee braces for $66 and 2 packs of Wellness knee patches for under $30 Canadian. As I have had fraudulent charges on my card, and this was a new Visa card, the bank confirms with me whether I approve the charge or not, and as soon as I pressed "Y" ( for yes) it kicked me out of the ordering page and yet has charged me $124.06 and $79.40 totalling over $203.46 which has been processed by my bank and is " pending." So I have no confirmation ( I always screen shot it) and the charges are wildly inflated even if converting from US to Canadian $'s. So it remains to be seen if I actually receive these products or not.
On reading all of these experiences, I'm thinking I've lost the money.”
“I am very upset that I bought two pairs of ‘compression’ socks for $42. I have been charged more than $61 TWICE plus a foreign currency conversion fee. I have no receipt, confirmation of sale or any way of contacting the company.
Do not buy these socks !!!!!!!
I have contacted my bank to escalate this issue, but now I am inconvenienced after cancelling my card ( I don’t trust this company at all) and waiting for a new one.”
“On my credit card statement dated 23Feb 2025, I have TWO transactions and only one received. I would like a refund for the second one of $64.37, which includes international fee of $1.83. I'm disgusted to see so many of these complaints! Please attend to our situations. Thank you Jenny Pearce Australia”
“I’ve been charged over $100 in two separate charges. I only ordered once.!! It was supposed to be $39.80 which they did charge me, however, they also charge me $60.91. I DK if they work or not, but I shouldn’t have to pay twice!”
“Just had the same experience charged me double on the conformation email and triple has been removed frm my account. Have reported to my bank hopefully get the money reversed”
“Was charged for an additional package of detox pads. Have not received anything to date
Unable to leave a message because I don’t have a confirmation number when I purchased. I have reported it to my credit card company hoping they can reverse the charges”
“The website is difficult and very, very misleading. In summary, I changed my mind once all the up sell nonsense started. There was no "Review Order" or "Place Order," yet my American Express card was charged for three orders totaling approximately $125.00! Amex has flagged these charges and I fully expect ADLIBRIS USA to drop them. I am vigorously pursuing this situation.”
