“Website buying knee pads would not allow me to check our selecting items I did not want running up charges. When texting web site, respondent would not help and directed me to change more on my card to resolve the issue. Reported this to BBB and American Express”
“This company should be out of business. I ordered knee sleeve for $29. Was charged twice for $43 and $92. Did not receive anything. When I called the number on the screen I was told to email and they would reply within 10 days. Fortunately Chase helped me by cancelling their charges but they rebilled me the next day. Horrible company!”
“I had ordered a knee brace and have been charged for knee patches that I did not order. I can not use the patches due to allergy.
I have been trying to reach the Company with no luck. I've not received anything yet. Wish I knew what I can do.”
“DO NOT BUY FROM THIS COMPANY! I ordered one pair of compression socks that should have been $17.95 + $4.95 shipping, they charged my bank once for $65.39 and twice for $42.99. I had to stop the transactions and have my debit card canceled because of this.”
“I ordered a 1 time order for a 1 package of sleep patches for 17.95. I was charged for 4 packages and a sleep spray. Then that same day they tried to charge me for an additional order of 38.00. This transaction was denied. When trying to contact the company about the mistake in the 1st transaction there was no way to actually speak to someone. This comapny is a scam. I cancelled my debit card, however, the 1st transaction still went through. Trying to work it out through my bank. Avoid this company at all costs!”
“I placed an order for your sleep patch for $42.39
And my Visa card shows that charge plus another charge for $80.47 which I did not place or authorize”
“I am so disappointed with this company, they charged me $455.42 for items which i have not purchased.i cancelled any enquiries made by me but have still been charged. What recourse do i have in re couping my money.will never recommend your company and will certainly advise anyone else not to touch this company with a ten foot pole,disappointed, dismayed and disgusted”
“I tried ordering one knee brace and all of a sudden, there was an additional $59.70 charge on top of the one brace for $33.14. I tried to change the order right away. I called and was disconnected 3 times. Order couldn't be changed, it was already being processed??? The I emailed and got a response that they want to accommodate all customers but I have still gotten instructions on how to return the items. There was no packing slip or receipt in package. Big scam to add unwanted items to the order. And so disappointed. The brace kept sliding down my husband's leg. No relief whatsoever!!”
“Same thing as these other complaints. Ordered 1 pair to try, but had my card debited for $63.55. I tried to stop the order within 1 minute of receiving the email confirmation but they did not respond until the next day stating the order had shipped and I could return the item by following their instructions. Do not order anything from this site!!!”
“I made an initial purchase or tried to and the site would not stop hounding me about adding additional socks for a lesser amount numerous times I said no I do not want. Wanted to continue with my original purchase and then it charged me for that second amount without my authorization. Now I want to return all of them and I have had no luck in finding a way to return this order for a refund.”
“I ordered 4 knee braces for $66 and 2 packs of Wellness knee patches for under $30 Canadian. As I have had fraudulent charges on my card, and this was a new Visa card, the bank confirms with me whether I approve the charge or not, and as soon as I pressed "Y" ( for yes) it kicked me out of the ordering page and yet has charged me $124.06 and $79.40 totalling over $203.46 which has been processed by my bank and is " pending." So I have no confirmation ( I always screen shot it) and the charges are wildly inflated even if converting from US to Canadian $'s. So it remains to be seen if I actually receive these products or not.
On reading all of these experiences, I'm thinking I've lost the money.”
“I am very upset that I bought two pairs of ‘compression’ socks for $42. I have been charged more than $61 TWICE plus a foreign currency conversion fee. I have no receipt, confirmation of sale or any way of contacting the company.
Do not buy these socks !!!!!!!
I have contacted my bank to escalate this issue, but now I am inconvenienced after cancelling my card ( I don’t trust this company at all) and waiting for a new one.”
“On my credit card statement dated 23Feb 2025, I have TWO transactions and only one received. I would like a refund for the second one of $64.37, which includes international fee of $1.83. I'm disgusted to see so many of these complaints! Please attend to our situations. Thank you Jenny Pearce Australia”
