“I made an initial purchase or tried to and the site would not stop hounding me about adding additional socks for a lesser amount numerous times I said no I do not want. Wanted to continue with my original purchase and then it charged me for that second amount without my authorization. Now I want to return all of them and I have had no luck in finding a way to return this order for a refund.”
“I ordered 4 knee braces for $66 and 2 packs of Wellness knee patches for under $30 Canadian. As I have had fraudulent charges on my card, and this was a new Visa card, the bank confirms with me whether I approve the charge or not, and as soon as I pressed "Y" ( for yes) it kicked me out of the ordering page and yet has charged me $124.06 and $79.40 totalling over $203.46 which has been processed by my bank and is " pending." So I have no confirmation ( I always screen shot it) and the charges are wildly inflated even if converting from US to Canadian $'s. So it remains to be seen if I actually receive these products or not.
On reading all of these experiences, I'm thinking I've lost the money.”
“I am very upset that I bought two pairs of ‘compression’ socks for $42. I have been charged more than $61 TWICE plus a foreign currency conversion fee. I have no receipt, confirmation of sale or any way of contacting the company.
Do not buy these socks !!!!!!!
I have contacted my bank to escalate this issue, but now I am inconvenienced after cancelling my card ( I don’t trust this company at all) and waiting for a new one.”
“On my credit card statement dated 23Feb 2025, I have TWO transactions and only one received. I would like a refund for the second one of $64.37, which includes international fee of $1.83. I'm disgusted to see so many of these complaints! Please attend to our situations. Thank you Jenny Pearce Australia”
“I’ve been charged over $100 in two separate charges. I only ordered once.!! It was supposed to be $39.80 which they did charge me, however, they also charge me $60.91. I DK if they work or not, but I shouldn’t have to pay twice!”
“Just had the same experience charged me double on the conformation email and triple has been removed frm my account. Have reported to my bank hopefully get the money reversed”
“Was charged for an additional package of detox pads. Have not received anything to date
Unable to leave a message because I don’t have a confirmation number when I purchased. I have reported it to my credit card company hoping they can reverse the charges”
“The website is difficult and very, very misleading. In summary, I changed my mind once all the up sell nonsense started. There was no "Review Order" or "Place Order," yet my American Express card was charged for three orders totaling approximately $125.00! Amex has flagged these charges and I fully expect ADLIBRIS USA to drop them. I am vigorously pursuing this situation.”
“I have been billed for two things not one and then billed again. So three "unauthorized" billing amounts.
I cant seem to get in touch with any one to get it corrected.”
“I ordered Wellnee patches for my mother. I have not received any confirmation for my order. I call the number on the site 1-844-961-3766 and the recording ALWAYS says no one is available to assist. They debited my bank card and I have not received anything. I'm waiting on the outcome of my dispute with my bank now. Definitely DON'T order from them.”
“I purchased one pair of compression socks 2 days ago from ADLIBRIS* . I did not receive any confirmation of my order but was charged a total of $66.69. One was $24.09 one was $42.60. I have already called my bank to dispute these charges! I could not find a phone number on the internet to reach out to them. The information I saw on line was not in English. I will not be paying for these charges.”
