“I wish I could leave zero stars. This company is TRASH!!! Only shipped 1/3 of the items I ordered and refuse to talk with me. Emails, Chat, Phone calls for days and nothing. How are they still in business. I encourage everyone with an order to contact your credit card company and dispute the charge. This company is a Joke. They will not send your products. SCAM SCAM”
“Ordered before Halloween, Its December, they’ll take your money real quick but not deliver your products, do not answers phones, they says they value your customers but they dont have any common curtesy to call you.”
“A consumer lawsuit, occurs when a customer or group of customers believe that a business has violated their rights, often through deceptive practices, faulty products, or unfulfilled promises. These can be individual suits or class-action suits, where multiple customers with similar complaints band together to sue a company. There is enough reviews and collective stories about Aero in the last year to kick something like this off. They will continue to operate this way until something is done about it. Anyone interested in pursuit ?”
“I've been in the gun business for 30 years and have never dealt with a company with as bad of customer service. I've been trying to get a hold of them for 3 days. But they had no problem charging my bank account and not send me any of my order information. I will never deal with them again, and will never refer any of my customers to deal with them!!!!!!!!!!”
“This company is Dog Sh*t to work with. The customer service is a joke. Your card will get charged, and there will be no item to show for it until 3 months later, with no updates, and when you do want to talk to their brainless employees it will take 2 hours over an online chat.”
“I literally had an order take over 3 months to deliver. They make mediocre parts that get the job done but horribly ran company. I would buy elsewhere!”
“I will never buy anything from this company again. Never got my full shipment and can't get ahold of them to save my life. Was on hold for over 30 min twice trying to see where the rest of my shipment was. Put in 2 requests for an email back and still never got an answer. So if I were anyone looking for parts or full rifles check out a different website. Screw this company”
“After nearly 2 months, my order finally shipped with zero communication from Aero. I constantly was emailing and calling to find out the status of my order and was unable to get into contact with a single Aero Precision employee. Take your money elsewhere.”
“Ordered non FFL part 4 weeks ago, billed me, yet no confirm, have called, chatted,emailed dozens of times and have yet to be able to speak to someone...there is NO, ZERO customer service.....it almost appears it is closed as no one will respond in anyway, except computer generated junk replies”
“Have not received my item. It has been over a month and nothing. They have begun to ignore my emails and definitely don’t answer the phone. What is even going on over there? I want my order!”
“I bought a faulty lower from them and was told it was “installation error”. Took the lower to a gun shop and had their gunsmith look at it. He said it was a manufacturing error. The gunsmith fixed it for free while aero precision took over a month to respond and then did nothing to right their wrong.”
“Customer service at this company is some of the worst I've ever dealt with! Called 5 times over the past month and every single time I get "all of our client specialists are busy right now, please try your call again later".) Absolute joke of a company! I love their products and have several rifles from them however they were all purchased from 3rd party companies. Don't order from them or you will regret it!”
“I have yet to test fire their completed product. I have built an AR15 in 300 blk and their EPC 9. Alot of misinformation on their site regarding the EPC- 9 and its non-modularity.
Customer service and follow up is horrendous.”
