AG Woodcare Products Ltd Reviews

Name: AG Woodcare Products Ltd
Address: Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon, Alcester
Rating: 4.78

4.8 Rating 2,344 Reviews

95 %

of reviewers recommend AG Woodcare Products Ltd

4.8

Based on 2,344 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01789 778628

Email:

email@agwoodcare.co.uk

Location:

Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon
Alcester
B50 4JH

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"I bought multiple 5L tins of the Tudor and Village Green Water Based wood stain, thinking it was better for the environment and myself to avoid solvent\/oil fumes\/waste\/pollution. I applied both in 5 coats after sanding surfaces of newly bought, large pine garden garage shed. Followed all instructions and let each coat sink for an entire week as I could only do it on the weekends. After one winter, the product has dissolved\/disappeared in spots completely back down to the wood, no doubt due to the water based nature of it. When complaining to AG Woodcare, I was told explicitely that unless you cover it with a finishing coat (which they conveniently sell) the stain will wear away and isn't okay to be used externally. The instructions online on their own site do not state this at all, it simply says they recommend a cop varnish\/oil\/etc for \"more longevity\". Yet their customer service has stated that one \"must\" put a protective coat or the product won't last. If only they would say this on their website I would have never bought this. I did all this staining in middle of summer 2023, and already April 2024 it's about 40% disappeared. I was further told that the sanding paper I used wasn't correct, even though it was in the number range of what they suggest, I was told that the wood I used was \"too smooth\" as was a outbuilding kit, and finally that noone has ever had an issue before with their product even though a quick look accross review sites proves this wrong immediately. The worst of this is, is that I use my outbuilding for my own studio and now that so much has worn away I am forced to repurchase the Tudor color to try and quickly patch repair so that I can have photos done for a website. I cannot find any company that sells this specific color. Meanwhile this summer I'm going to have to hire someone to sand the entire building down and start over with another product. I've got 4 other outbuidlings and have stained 3 of them (all wit oil based stain), and never had an issue with these other brands, so based off my expeirence I believe their water based stains specifically are not fit for external use and I've wasted dozens of hours in labor as well as hundreds of pounds. And no help at all from customer service as they can just say anything to absolve themselves from any responsibility and blame it all on me."

AG Woodcare Products Ltd 1 star review on 3rd April 2024

AG Woodcare Products Ltd 5 star review on 6th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting delivery!”

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Posted 6 years ago

“Product has not been delivered”

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Posted 6 years ago

“I only purchased a tub of oxalic acid dehydrate but somehow finished up being harried by promotion emails - this is one way of not promoting future sales.”

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Posted 6 years ago

“What can I say we haven’t received the goods yet.”

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Posted 6 years ago

“I have never recieved the products ordered and paid in advance. To add insult to injury Andrew is now blaming me for not providing the correct shipping details when the order confirmation you sent clearly has my exact shipping info !!. To this day the goods have not been recieved by me and I am still awaiting a refund notwithstanding you known the items have never been delivered.”

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Posted 6 years ago

“What is the point of including comments in the delivery checkout section ie please leave next to bike shed at the front of the house, if they are not passed on to the courier ie UK Mail. As a result Easter plans had to be aborted. Very poor. Will not be using again. Suggest you don't either.”

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Posted 7 years ago

“We still have not received the goods.”

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Posted 7 years ago

“The product is two tins of Rustins wood dye. I have used this producr before and am familiar with it. Although the tins have safety caps I was able to open them without pressing down which means they were not safe to be mailed. The first tin I opened was clear white spirit. I dipped in a cotton bud and applied it to wood. There was no colour. I then gave the tin a good shake which produced a very slight colour but not enough to dye wood. I have a tins of this dye that are 30 years old and still have strong colour. The second tin was the same. The two tins are of different colour and manufacturing date. The only explanation I can think of is that these cans have been emptied and refilled with white spirit. The worst thing is that I have notified AGW twice by email and received no offer to replace these tins. This is the worst support I have received from any internet shop. I will now have to buy them from another supplier.”

Helpful Report

Posted 7 years ago

Dear A G W Customer, We respond to customers and replace goods if there is a reasonable explanation to do so. Your query however is unreasonable. You indicated that there was some colour in the wood dye once you shaked the tin. Please shake the tin a little more and maybe shake even harder to reveal more colour. The coloured pigment within the Rustin's Wood Dye has a tendency to separate from the other material in the tin, therefore we recommend really shaking up the tin and sometimes you may even need to get a stick or pencil to stir up the contents at the bottom of the tin. Do you really think that a professional company such as ourselves would take time out to open small 250ml tins, empty them and then fill with White Spirit? We also encourage customers to return goods asap if they are not happy with them. Unfortunately, you did not do so.

Posted 7 years ago

“Item has not been received from courier, who have delivered to wrong address. See picture provided by courier this is not the picture of my house. I have sent two emails and received no reply to either of them. I suggest you contact the courier and rectify the problem immediately. I took time off work to oil all my floors and now I am unable to do this. Check my property address on Google maps and you will clearly see the wrong property on the wrong street. Please get back to me asap with a solution. Regards Carl Smith”

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Posted 8 years ago

“Ordered a tin of wood polish on line, On the website I requested a call to advise on delivery so that we could arrange for someone to be in. Nobody called, it was eventually delivered by Royal Mail and wouldn't fit through letter box. We had to do a 5 mile round trip to pick it after paying over £4 for delivery how disgusted are we. Then top it all, when the package was opened the lid had a hole in it & was split and Polish had leaked into bubble wrap. What a nightmare, would not use AGA woodcare again. P Ruddle.”

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Posted 9 years ago

“I ordered some Blanchon Satin Natural waxoil, when the tin came it just said Natural, I rang up to confirm it was satin and not matt before I applied it, the chap said "if it says natural on the tin then it is satin, if it is matt it says so on the tin". Well I applied the waxoil and my fears were confirmed it was MATT. So there's nothing I can do about it now except never to use AG woodcare again! Gary Birmingham”

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Posted 10 years ago

AG Woodcare Products Ltd is rated 4.8 based on 2,344 reviews