AG Woodcare Products Ltd Reviews

Name: AG Woodcare Products Ltd
Address: Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon, Alcester
Rating: 4.78

4.8 Rating 2,344 Reviews

95 %

of reviewers recommend AG Woodcare Products Ltd

4.8

Based on 2,344 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01789 778628

Email:

email@agwoodcare.co.uk

Location:

Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon
Alcester
B50 4JH

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"I bought multiple 5L tins of the Tudor and Village Green Water Based wood stain, thinking it was better for the environment and myself to avoid solvent\/oil fumes\/waste\/pollution. I applied both in 5 coats after sanding surfaces of newly bought, large pine garden garage shed. Followed all instructions and let each coat sink for an entire week as I could only do it on the weekends. After one winter, the product has dissolved\/disappeared in spots completely back down to the wood, no doubt due to the water based nature of it. When complaining to AG Woodcare, I was told explicitely that unless you cover it with a finishing coat (which they conveniently sell) the stain will wear away and isn't okay to be used externally. The instructions online on their own site do not state this at all, it simply says they recommend a cop varnish\/oil\/etc for \"more longevity\". Yet their customer service has stated that one \"must\" put a protective coat or the product won't last. If only they would say this on their website I would have never bought this. I did all this staining in middle of summer 2023, and already April 2024 it's about 40% disappeared. I was further told that the sanding paper I used wasn't correct, even though it was in the number range of what they suggest, I was told that the wood I used was \"too smooth\" as was a outbuilding kit, and finally that noone has ever had an issue before with their product even though a quick look accross review sites proves this wrong immediately. The worst of this is, is that I use my outbuilding for my own studio and now that so much has worn away I am forced to repurchase the Tudor color to try and quickly patch repair so that I can have photos done for a website. I cannot find any company that sells this specific color. Meanwhile this summer I'm going to have to hire someone to sand the entire building down and start over with another product. I've got 4 other outbuidlings and have stained 3 of them (all wit oil based stain), and never had an issue with these other brands, so based off my expeirence I believe their water based stains specifically are not fit for external use and I've wasted dozens of hours in labor as well as hundreds of pounds. And no help at all from customer service as they can just say anything to absolve themselves from any responsibility and blame it all on me."

AG Woodcare Products Ltd 1 star review on 3rd April 2024

AG Woodcare Products Ltd 5 star review on 6th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a fan of the finish. Customer service unhelpful”

Helpful Report

Posted 11 months ago

“the product I required was out of stock,AG, found me an alternative that was quite superb,all good then. The product was dispatched via Royal Mail but did not arrive for over a week which was very disappointing as I had paid for premium delivery.ThePostgirl could tell me that my package had been hanging around the delivery office for several days and was somewhat apologetic. Definitely not good enough Royal Mail.”

Helpful Report

Posted 2 years ago

“My purchase never arrived. It was dispatched but Royal Mail does not work. I would have preferred to pay a bit more and have it delivered by another company. Having said this AG Woodcare have always helped me and I still have to let them know that my order has not arrived , ordered 2 weeks ago, they should stop using Royal Mail”

Helpful Report

Posted 2 years ago

Hi Christine, Unfortunately things do sometimes go missing or are majorly delayed with Royal Mail, which is out of our control. However after having contact with you yesterday (17/1/22) we have now recent it and hope it arrives with you ok. If there are any further problems, please do not hesitate to get in touch. Many thanks.

Posted 2 years ago

“I am using the product to add a harder wearing finish to a.n already high gloss (liquitex) varnish on a walnut car dashboard. The liquitex goes on smoothly and leaves a mirror finish, but this lacquer does not settle so leaves brush marks. I tried it with a foam applicator that I used with the Liquitex but the finish is very poor. It might be great for less important applications but is utterly useless for an ultra high gloss and most importantly an ultra smooth/fine finish. I am going to try a spray lacquer or just leave the finish i already have. So pleased i tried it on a spare section first!”

Helpful Report

Posted 2 years ago

“I am not sure the product has arrived yet? It should have been next day from what I remember but I left to come abroad 4 days later without it unfortunately so the reason I ordered it is no longer needed. I am sure if it has turned up I will use it on another project and then I will give you a review then, For now while I am away without It I will not review it.”

Helpful Report

Posted 2 years ago

HI Craig, We are looking into this now and working out what has happened. We will resolve this and contact you asap.

Posted 2 years ago

“I’ve ordered from AG many times in the past but this order was badly handled. 7 days after receding an AG email informing me that the item had been despatched I emailed AG as I still had not received the item. 24 hours later I had not had a reply and so I telephoned. I was told that they did have my email but from the conversation it appeared that it had been investigating. and despatched. Things do go wrong after the product has left the warehouse and I have no problem with that. However I was informed that it may have been marked as despatched as there was no tracking information. The AG chap said he would investigate. I heard nothing else so I phoned again either the next day or the day after to be told that the item would be with me later that day. Sure enough it arrived. So happy me. I will order from AG again but better communication would be helpful once a problem has been discovered.”

Helpful Report

Posted 2 years ago

Thanks for the review Tony, we value your feedback. We actioned your email right away and sent the goods, which were still on target to reach you within the 2-5 working day period. However it was the carrier that let us both down this time, and therefore caused the parcel to arrive a day later than the 2-5 working day time frame. As a gesture of goodwill we will offer you a 5% discount on your next order, if you phone it through we will be more than happy to help you. We apologize on behalf of the carrier, and we will do our very best to avoid this happening in future.

Posted 2 years ago

“Didn’t do what it said on the tin”

Helpful Report

Posted 2 years ago

HI Anita, Please email us and explain why this did not work for you? It works for most, so we would like to be given the chance to explain to you why it might not be working for you, this could be a number of things like user error, for instance. Drop us an email and we will see what we can do to help. Thanks.

Posted 2 years ago

“Despite a fairly good effort with packaging the product arrived very bedly damaged.”

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Posted 2 years ago

“Buying the product I asked for worked perfectly however the product, to date, has fallen short of my expectations!”

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Posted 3 years ago

HI Nigel, could we get some more info regarding this please. What is your order no. and what product are you referring to? We can then look into this for you and respond accordingly. Many thanks

Posted 3 years ago

“Don’t know yet. Invoiced and dispatched on 18th November, with a 2-3 days delivery, still nothing received. Despite this I’ve had several requests to review, which just serves to annoy.”

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Posted 3 years ago

“I was informed that my order was despatched 5 days ago but I still haven’t received the goods!!”

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Posted 3 years ago

Hi, Please email us your order no. and we will look into this for you. Sorry for any delays during these difficult times.

Posted 3 years ago

“Sorry I can't write a review at the moment as I have not received the goods. It says 2-3 working days. I ordered it on the 26/12/2019 it is now the 06/01/2020. I accept this was ordered over the Christmas period. May be there was a message saying when my ordered would be completed as it was Christmas. But i may have missed this.”

Helpful Report

Posted 4 years ago

Hi Tracy, Please can you send us your order no. or postcode and we can track this for you. Apologies for any delays.

Posted 4 years ago

“ordered correctly but they packed and sent the wrong items.”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for your message. Please can you email us and let us sort this problem.

Posted 4 years ago

“I ordered and purchased wood preserver from AG Woodcare and was initially very impressed, the order was processed efficiently and the product arrived a few days before the scheduled arrival timetime. However, once I had unpacked it, I found that the product had a manufacturer applied expiry date on it and that it had expired about 2 weeks prior to the date on which it had been dispatched to me. I have returned it and requested a full refund - waiting to see how this all ends.”

Helpful Report

Posted 4 years ago

Thanks for your review. We have now refunded your goods and we apologize for the product getting to you very slightly out of date. We have discussed this with the Manufacturers, and the expiry date on the product is only a guideline and the product should be fit for purpose for a approx. a month after the expiry date given. Everything is being done here to prevent this from happening again.

Posted 4 years ago

“Still waiting for my products to be delivered after 10 days. Can't use the tracking link as it does not work.”

Helpful Report

Posted 5 years ago

“I haven't opened or used the product but was very disappointed at the size of the tin for its price. Very expensive! I looked around online and found out there are better and cheaper products than what I bought off you. I just hope it is the right and a good quality hard wax oil I need.”

Helpful Report

Posted 5 years ago

As a customer, it is your duty to select the size of tin you order. However we only supply the highest quality hard wax oils on the market. Do not be fooled by 'lesser' brands calling their products 'hard wax oil' when in fact they are water based!

Posted 5 years ago

“The delivery arrived promptly and service was fine. But when my product arrived it was in a plastic bottle (not a metal bottle as pictured online). I had specifically ordered it after quite a bit of searching online because it was pictured in a metal container, and had been advised to keep the product in metal, as there is a risk of self-combustion. I'm also trying to reduce my plastic consumption. A bit disappointing but the product itself seems good.”

Helpful Report

Posted 5 years ago

“Hi, My rating of poor is due to the paint I received being sent on its side in a box which meant it was leaking when I opened it. I sent you an email yesterday to suggest that in future you should send the paint upright in a box and clearly labelled ' Fragile.' I'm sure the paint will be excellent when I use it.”

Helpful Report

Posted 5 years ago

“Product arrived on time and prompt. Outer package and internal bubble wrap fine. But tin had a large dent in it and instructions attached to tin were ripped. Sellotape used to try and stick product information back in the correct place. Not wholly successful. Difficult not to conclude that we had been sent a damaged tin! Hoping that the contents prove more successful on our wood Windows and door! Mrs Avery, Somerset.”

Helpful Report

Posted 6 years ago

“Delivered quickly but wrong treatment arrived with order. Phoned 3 times, yet to speak to someone as has always gone to answer phone. We have left 2 messages requesting callback in order to get correct product sent out but no-one has yet got back in touch.”

Helpful Report

Posted 6 years ago

AG Woodcare Products Ltd is rated 4.8 based on 2,344 reviews