AG Woodcare Products Ltd Reviews

4.8 Rating 2,344 Reviews
95 %
of reviewers recommend AG Woodcare Products Ltd
4.8
Based on 2,344 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read AG Woodcare Products Ltd Reviews
Visit Website

Phone:

01789 778628

Email:

email@agwoodcare.co.uk

Location:

Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon
Alcester
B50 4JH

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AG Woodcare Products Ltd 1 star review on 3rd April 2024
MJ
AG Woodcare Products Ltd 5 star review on 6th January 2023
Daniel
AG Woodcare Products Ltd 5 star review on 6th January 2023
Jane
AG Woodcare Products Ltd 5 star review on 27th June 2022
James
AG Woodcare Products Ltd 5 star review on 27th June 2022
James
AG Woodcare Products Ltd 5 star review on 19th June 2022
Christine
AG Woodcare Products Ltd 5 star review on 5th June 2022
Graham
28
Anonymous
Anonymous  // 01/01/2019
Ordering the products on line was straightforward and they were despatched and arrived promptly. The order (two tins of paint) had been packed in cardboard and bubble wrap, but the lids of both tins had become slightly dislodged in transit, allowing some of the contents to leak out. The tins arrived in a messy condition.
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Posted 1 year ago
I was pleased with my initial contact with AG Woodcare Products Ltd. The person I spoke to was helpful and gave me all the information that I needed about the product that I was intending to buy. They were to email me a photo of the shades available to aid my choice as I couldn’t visit in person. Unfortunately that didn’t happen. After a couple of weeks I contacted them again and they were apologetic. We had a further chat about shades and I agreed to buy the shade they recommended. They posted the product to me which I received a few days later. It was a pity that I had to chase them though. I didn’t feel very valued as a customer.
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Posted 2 years ago
The Oxalic crystals arrived promptly and true to the website advice cleaned the stains off our oak beams beautifully.
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Posted 2 years ago
Prompt service and the product was as specified.
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Posted 2 years ago
Product was great but I paid extra for next day delivery and it didn’t come. When I phoned you apologised but there was no follow up or offer of a refund/ credit so for me no science of being looked after. Next time I won’t automatically come to you. If you’d sent an email follow up and refunded my postage you would have had a customer for life.
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Posted 2 years ago
I paid for next day delivery as the items were needed desperately. I was told mid morning on the following day that the courier hadn’t collected so it wouldn’t be delivered as promised. Not even sn offer of a refund of the delivery costs or compensation for the huge inconvenience and aggravation, I had to chase for that myself when this should have happened automatically as a minimum! Items were packed very well though
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Posted 2 years ago
Hi Tim, thanks for your review. Please may we make it clear that it does state on our website and also at the checkout stages that any orders for Next Day delivery have to be placed with us before the cut-off point of 14:30, Your order was placed and completed at 14:47, unfortunately it missed the carrier for that day, however the next day delivery was completed as per our terms. Due to our delivery terms and conditions, we cannot offer you a refund of delivery cost or any compensation, because we did not fail to meet the next day delivery.
Posted 2 years ago
I recently purchased a tin of Junckers rustic oil and thought it was never going to arrive. Finally last Friday a neighbour came to my home with the package. He had had it for a couple of days and opened the package to see who it was for as he hadn't ordered any oil. Inside the package the delivery note had my correct address on, but on the postage label the address was incorrect. I would have given AG either 4 or 5 stars as the actual packaging of the oil was great but I'm afraid the problem with the address merits only a 3 star because if my neighbour hadn't been honest I would never have received the package.
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Posted 3 years ago
As expected, dries lighter than expected.
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Posted 3 years ago
Having placed the order on the 12th January I have still not received the product 7 days later. In this fast moving world this is not good enough.
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Posted 3 years ago
HI, Please could you send us your Order no. and we will look into this for you. Please bare in mind there are delays in certain areas due to Covid and short staff etc.
Posted 3 years ago
I made two orders. The first was delivered quickly; the second took a week.
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Posted 3 years ago
I don’t like being negative the product turned up on time, but the company colour of the die didn’t cover the colour of our leather we have a mid brown settee and the die seemed patchy . Anyway you asked for my comments Thank you .
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Posted 3 years ago
Liquid in your container is a different colour to original used. Is there a difference?
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Posted 4 years ago
Happy with my purchases though only one minor disappointment that the free safety equipment that was supposed to be supplied with the oxalic acid was not in the box so am minus “mask, goggles and gloves.
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Posted 5 years ago
13 days for the order to arrive...
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Posted 5 years ago
do not give revues when shopping on the street we do not give reves
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Posted 5 years ago
Very clever to place a picture of a 5 litre can in the ad with the price of a 1 litre can beside it. I realise it was my error, but it is very misleading if you rush your purchase trying to catch a postage time window. Buyer beware!
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Posted 5 years ago
Service great, product packaged well and in good order. Lost a couple of stars are due to delivery. I had a lot of trouble with your delivery agent. He couldn’t find the address twice which cost me a days work. He changed delivery times again on the second day. So I had to call the control and ask them to text him my number to call me which he didn’t bother doing. Eventually I had to flag him down on the second day. He was rude, on a personal call when he gave me my package and didn’t utter a word to me just shoved a handheld to sign then walked off continuing on his call I would sadly be reluctant to use your services again if you used the same courier
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Posted 5 years ago
Helped clean my floors from, dusty painted walls.
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Posted 6 years ago
The Products were fine , but I received a text to say parcel would be delivered between 11.00 and 12.00 . returned to address at 10.45 to find card stuffed under door to say they had attempted delivery at 10.15 . I had to go to post office to pick up . Annoying !
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Posted 6 years ago
Did not expect it to be so expensive after you added post and VAT
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Posted 6 years ago
AG Woodcare Products Ltd is rated 4.8 based on 2,344 reviews