Ageas UK Reviews

Name: Ageas UK
Rating: 1.91

1.9 Rating 116 Reviews

22 %

of reviewers recommend Ageas UK

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1.9

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an automatic renewal and the wanted to double the price it pays to check”

Helpful Report

Posted 2 years ago

“My housing association recommended Thistle to us when we moved into our property last May. Thistle Insurance use Ageas, so most of my correspondence was with Ageas and Ageas management as my case was so out of the ordinary. We paid our premiums every month, went through a financial rough patch and considered cancelling the policy, what was the chance anything would happen? We did keep the policy, because it was not worth not having it, just in case. The worst happened. My life was turned upside down. We were the victims of an arson attack. Someone had deliberately attacked my family and blew up our outhouse next to the house. It had damaged the house itself and my car and cars across the street the explosion was so intense. In the midst of the chaos, the confusion and fear for my life and fear for my two year old in the back of my mind I was so grateful I had insurance. I had lost so much, thousands of pounds of stuff destroyed, burnt, disintegrated, covered in glass, impaled with fence posts. I contacted Thistle and Ageas who were all very concerned for us, we were living in a homeless hostel for over two weeks, then a homeless flat until we could be relocated. My last correspondence was them saying they were not going to pay a penny. Not one thing. I had paid over £250 of insurance premiums to cover us in case of something horrendous happening. Something horrendous did happen, and Thistle and Ageas won't pay out. The outhouse and subsequent damage was covered for theft and damage due to theft. Not a malicious attack. So, anyone thinking about taking out insurance whith Thistle or Ageas, don't. In your darkest hours they will not help you, they will push you further into the darkness, further into despair as bills rack up and laugh and say, sorry, it's not our problem. I have NEVER felt so let down by a company.”

Helpful Report

Posted 2 years ago

“they insured my house made two claims they would not pay out never even sent out an assessor said it was wear and tear no use for home insurance”

Helpful Report

Posted 2 years ago

“I would give a minus star ⭐️ if that functionality existed! Beware of these thieves dressed up as an insurance company. They will charge you for everything from phone call, admin charge and early termination charge just for calling them to cancel your insurance. Insurance Regulatory body needs to do more to weed out scums like Ageas.”

Helpful Report

Posted 2 years ago

“It’s 7.25pm technical fault on line means I can’t pay the extra premium quote to add my son on policy Company now shut for evening bloody ridiculous!!!”

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Posted 2 years ago

“Lots of information and very helpful”

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Posted 2 years ago

“They renewed my car insurance took an extra months direct debit and added £20 renewal fee to it , even though they were informed I no longer require insurance from them , refuse to refund money. Even though the whole year had been paid up , Avoid at all costs. Disgraceful company.”

Helpful Report

Posted 2 years ago

“SCAM DISGUISED UNDER AN INSURANCE COMPANY. AVOID If I could give them a Zero I would. I have never felt so cheated in my life. Bought home insurance with Ageas when we got our mortgage last year. Since then, we have had two issues which we needed to make a claim for. On both occasions they have conveniently managed to find a way to exclude the damages to our property and not fix the issue. They are happy to take your money when it suits them but not happy to cover any damages. They use a company called Evolution Claims Management who act as a middle man and stop any claims going through to Ageas. Two scammers working hand in hand for their mutual benefit. I actually just read an article rating Ageas as the worst insurance company when it comes to claims. I wish I had known about their dealings before I signed up. I have now cancelled my policy. AVOID BUYING HOME INSURANCE FROM THIS COMPANY. THEY ARE A SCAM”

Helpful Report

Posted 2 years ago

“so am a new customer. cant even log into online system. link for replacement password not working. sat on phone 25 mins so far and still no answer. very unimpressed.”

Helpful Report

Posted 2 years ago

“Be very very careful.I if you make a claim and accept the offer given.They will then void the offer days after you accept and end up trying to pay out less than half the original accepted offer.They are giving offers that are accepted and then trying to pay less than half putting the blame on the customer.PLEASE PLEASE GO ELSEWHERE. FOOTMAN JAMES CUSTOMERS SHOULD BE EXTREMELY CONCERNED IF YOUR POLICY IS PASSED TO AGEAS BY THEM.!!!!!!!!!!!!!!!!!!. All i can say is be very very aware. They will also remove your vehicle without telling you where to and then pretty much treat you like dirt.All of this is done without any payment.They will hold both you and your vehicle to ransom.”

Helpful Report

Posted 2 years ago

“A vile useless company Avoid at all cost”

Helpful Report

Posted 2 years ago

“I have had the exquisite pleasure of cancelling my car insurance today following of extortionate (?illegal) monthly premiums. Initially the premiums were reasonable, then i was a accused of putting a different profession on,whilst applying online. Firstly, i had already been a member for a year when this happened and they knew i was a staff nurse. THis has been my profession my entire working life, yet apparently i had claimed i was an artist.LMFAO.”

Helpful Report

Posted 2 years ago

“Absolutely appalling customer care, due to having subsidence on our home we had to move out. The company put all our furniture into a bad container on the front of our drive resulting in everything we owned ruined, mouldy and fit for the tip. 4 years later no furniture and no where near the end! Can never get hold of them etc... WORST DECISION WE EVER MADE! Extremely stressful 😭”

Helpful Report

Posted 2 years ago

“Only gave one star as you can’t leave less. Customer service in the event of claim is absolutely appalling. When you make a claim they pass it onto a claims handling company. They in turn pass it onto a restoration company. They then subcontract out to various trades. There is virtually no single point of contact. You spend literally hours being held on the phone. Ageas show little interest in resolving issues in a timely manner. Basically they say tuff take it up with the FSO. Would not recommend to my worst enemy”

Helpful Report

Posted 2 years ago

“Think twice before use them ! Worst ever insurance”

Helpful Report

Posted 2 years ago

“Tried to cancel my house unsure. Currently 4 months after moving out they are still charging me and saying that they cannot cancel it. Phone lines do not work and most of the time I'm either cut off or told the office is closed, when clearly withing opening hours. Contacted through live chat in the end”

Helpful Report

Posted 2 years ago

“Left with unsafe vehicle I would not recommend ageas!! I was involved in a non fault rta with there client, the lady was lovely and accepted full liability straight away and made sure that me and my passenger was ok. The insurance are stating that issues with my car are not accident related-yet I have only owned the car 10 weeks to date of accident! Purchased from a dealership for thousands of pounds. My car had a full mot and inspection by a garage on day of purchase and passed without one advisory!! I have been lied to on numerous occasions saying that the engineer from ageas had visited the garage to carry out an inspection on my vehicle to come to the conclusion that the issues was not accident related, this is not the case the engineer has not been to assess my car in person not once!! I was told repairs had been authorised both by telephone conversation and by letter to then be told this was a mistake and the outstanding repairs was non accident related! I was refused to speak to an engineer as apparently he didn't need to speak to me and the decision was made! I will now be left with a car that is unsafe and un-driveable with 2 young children!!! Absolutely appalling customer service!!!”

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Posted 2 years ago

“PLEASE STAY AWAY FROM THEM THEY ARE ROBBING YOUR MONEY THEY WILL COME UP WITH SOMETHING STUPID TO VOID THE POLICY ANG GET THE PREMIUM HARD WORKING MONEY I CANT BELIVE THE CONDUTING AUTORITY LET THIS PROFESSIONAL SCAMMERS ON PUBLIC WEBSITES !!!!!! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎”

Helpful Report

Posted 3 years ago

“worst company i have ever dealt with stay away”

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Posted 3 years ago

“Very good car insurance”

Helpful Report

Posted 3 years ago

Ageas UK is rated 1.9 based on 116 reviews