Agriframes Reviews

Name: Agriframes
Rating: 1.82

1.8 Rating 17 Reviews

18 %

of reviewers recommend Agriframes

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1.8

Based on 17 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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01179669684

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Anonymous

Anonymous // 01/01/2019

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“I have no complaints at all. I ordered an extra large elegance obelisk which arrived within 3 working days. It was complete so no having to put it together, the quality is just as it appeared on their website . As it cost over £50 I joined their rewards scheme and got free delivery. I had a bit of a problem with the technical side of ordering and sent an email to Agriframes which received a friendly and prompt reply. I would certainly use them again.”

Helpful Report

Posted 3 years ago

“Original order not acknowledged. Phone calls not answered, emails not answered and wrong net sent with the frame which cost over £200.”

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Posted 4 years ago

“Bought shrub rose support back in November but only just unpacked it. Sadly finial was missing but a replacement was sent with no quibbling and I am delighted with product and service.”

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Posted 4 years ago

“We bought 2 of the extra large classic obelisks. They arrived in somewhat battered boxes and most of the rings were chipped in places on the edges. I was given the option of returning the whole items to be replaced or accepting a discount and a pot of touch up paint. I went for the latter, as I didn’t want the bother of re-packaging the products and awaiting their replacements with the possibility of them being damaged as well. It turned out that the paint was out of stock, so I bought some Hammerite locally because we wanted to get on with putting the obelisks in the garden. Fortunately the touch up paint arrived in the post soon afterwards. Assembling them was not very easy as you can damage the screws when screwing them in as it requires a lot of effort. It should be said in the instructions that a No 1 Phillips screwdriver is best. Nevertheless, my wife and I are delighted with the result and the obelisks have lifted the look of the garden impressively.”

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Posted 5 years ago

“Wonderful product and great service as usual.”

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Posted 5 years ago

“Having purchased an economy fruit cage, it was promptly delivered but the components were incomplete and the assembly instructions woefully lacking. After a number of telephone calls and emails, it was agreed that fruit cage would be returned and a replaced with a discounted superior version. Some time later, this arrived beautifully packed and protected but on opening, similar woefully inadequate assembly instructions were discovered. They failed to permit simple construction and generated considerable frustration, delay and tension. Voicing my repeated concerns and requests for advice to the customer service team was met with friendly and caring responses but no meaningful resolutions as it was clearly evident that the requisite and detailed knowledge of fruit cage assembly to readily provide customer assistance did not exist. At times it was akin to the blind leading the blind. A follow up letter to the MD with suggested amendments to the assembly instructions, copied to the customer services team was not even acknowledged. This has not been a good or even satisfactory experience and one that I will not be repeating with Agriframes' products.”

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Posted 5 years ago

“Absolutely dreadful product - poor quality and damaged - contacted them and been advised that I need to pay return costs -appalling - I should have read other reviews before I purchased anything. I would urge potential customers to buy elsewhere.”

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Posted 5 years ago

“Gazebo just arrived but looks extremely flimsy. Bought to replace one twice as strong as this that didn’t last 10 years so I’m not going to waste time and effort putting this together to have to have a fight in 5 years time, it’s going back. I thought Agriframes were a reputable company. What happened ?”

Helpful Report

Posted 5 years ago

“Email from Agriframes to say my order would be delivered between 0800 to 1800 on the 30 October. Waited in all day ,no delivery..sent two emails but address does not respond .Will ring them tomorrow .Having read these reviews I won’t hold my breath was going to order other items No chance.”

Helpful Report

Posted 6 years ago

“The order was delivered on time and all the components were complete. However the instructions on how to erect our fruit cage were appalling. We had to contact Agriframes for some advice and questions mainly about the door. The young lady on the phone wanted to send us another door kit which we felt was unnecessary, she also said she would get someone to get back to us as she was unable to answer our questions and she was on the help desk. As we are retired in our life span we have assembled many things and the instructions for this fruit cage are the worst we have ever come across. We have assembled the cage by trial and error and fingers crossed it will survive but no thanks to Ariframes. .”

Helpful Report

Posted 6 years ago

“God, I wish I had read these reviews before I bought the 'Round Gazebo'. Firstly after saying the item was in stock it wasnt so had to wait a few weeks which wasnt the end of the world but had planned to do this and the planting the following weekend which we then had to put on hold. When it was eventually delivered there were 5 of the 6 packages delivered and almost everyone had a different product name on so we weren't actually sure what we had recieved - we then got daily emails for 3 days saying our last package would be delivered that day eventually on the 3rd day it arrived after the customer services department said they have no control over the order once it has been despatched - great !!!! Then the fun begins......... we are very proficient at flat pack items as we do this for a living but we have never come across such a shambles...... none of the instructions made any sense and those that did just didnt work, it was impossible to get to alot of the fixings and most of the fixings broke when you screwed them in, eventually we just built it to the best of our ability and hope it stays together. Like other reviewers we ended up having to drill holes and provide our own fixings. For the money we spent on this item it is absolutely appalling with what you are expected to do - I am going to attempt to take this further but don't hold out much hope.”

Helpful Report

Posted 7 years ago

“Absolute rubbish. Do not use. Product ordered was not as described in their catalogue and customer service spend their time trying to fob you off. Matter now referred to Trading Standards and Advertising Standards Authority.”

Helpful Report

Posted 7 years ago

“Lies, lies and more lies. I ordered the Gothic arch some weeks before I needed it delivered, so I could be there when it arrived. I was told oh yes, the 03 May is the date. This was the first lie, because the company has no idea when its products will be ready for dispatch, nor do they use a courier which allows any means of contact once an item is suddenly out for deliverly with no notification or request if the date is viable. You get some mobile number on a card, and having rung that number a block made the comment well it coming tomorrow now, I asked for a Friday delivery and got the second lie. Friday, sure. Then I get another notification the next day to say it has been delivered and left in a 'safe place' which is short for dumped outside the front of the house. I was not home for at least another 6 hours. So I rang the office and got the third lie. Oh, soooo 'sorry' I'll call the courier and get them to collect it and deliver on Friday. This was said with such speed, it was clearly well rehearsed. Of course the items where left dumped out side and not collected. Poor by any standards. Delivery should be at the convenience of the customer and that is what you e expect.”

Helpful Report

Posted 7 years ago

“Dreadful. No instructions, no screws, lattice panels provided were the wrong size. I have had to phone and email many times to try to get this rectified (having bought the screws myself) . Replacement panels were finally provided, but still the wrong size! An email mail asking for my money back has so far been ignored .”

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Posted 7 years ago

“Just about everything that could go wrong did. The goods were not available from stock so there was a delay . When they arrived the self tapping screws for the tripod obelisk were too large and on ringing the firm it was suggested going to B & Q to get some of the right size. When trying to erect the byzantine screen I found a vital part was missing and when the part was eventually sent it was too large and I had to cut it to size myself. The instructions (such as they were) contained a quaint mixture of metric and imperial measurements. All in all atrocious .”

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Posted 7 years ago

“Goods ordered still not arrived.”

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Posted 8 years ago

“Still not received anything!”

Helpful Report

Posted 10 years ago

Agriframes is rated 1.8 based on 17 reviews