“Like the other more recent reviews i have tried every form of communication and have not received any response about my order i placed back on March 23rd.”
“Dear Mr. Z. thank you for the follow up on the status of my order. On this time and days with all these uncertain health pandemic I put myself in your shoes, your company give fantastic prices and in top you have to deal with unhappy customers. We all have bad days and good days but your feedback clearly explains the situation and made me re-evaluate and wanted make up and make it a good day from me, one of your many customers. Thank you for your follow up and customer service and wish you and your company lots of success during this difficult time and keep up the good work we all are in the "Same Boat". I will continue ordering your products and recommend everyone to do the same. As a customer your response was "Golden" and important to me. Jorge Viscal”
“I called and left a voice message and left my cell phone number and after a few day of not getting any response I called again and received a mailbox full message. I then sent a message from the website two days later and up to now I have received no response. It might be they are overwhelm with the current health situation, I hope they respond because I can use this filter but if they do not respond in the next day I will have to contact my Credit card company to get my money back.”
Hi Jorge,
We sincerely apologize for the lack of communication. Yes, we have a had a few days where we were overloaded and had a phone issue that was saying our mailbox was full, etc. This is has now been corrected. Rest assured we will look into your order and respond asap. Contact us any time at 800-701-2513 and we'll get back to you within 24 hrs.
“Like other reviews. Ordered 2 weeks ago. No tracking number. Called left message on voicemail. No return call after 4 days. Seems like a scam. I have gone to my bank to reverse the credit card change.”
Hello, CC,
As mentioned in other review replies, we had a phone issue which has been corrected and yes we have been overwhelmed for a few days. Most units ship direct from the manufacturer and we send those tracking numbers as soon as we receive them. So definitely not a scam, sorry it seemed that way to you. Please feel free to call us again at 800-701-2513 and we'll help any way we can, refund your card if need be.
Posted 5 years ago
Also--many manufacturers have delays right now getting parts which has caused a few delays in shipping, tracking, etc.
“I placed an order over 2 weeks ago. Still have not received my air purifier or a tracking number. Called and left a voicemail a few days ago and no one returned my call. I called today and that mailbox is now full. Spend your money elsewhere this site seems like a scam”
Hello,
So sorry. We had a phone issue that has now been fixed. There are no scams here, just a couple of days being overloaded and a phone issue. Many of our suppliers are experiencing delays in getting parts and since we ship directly from the manufacturer, and that is creating a few delays. Please call us back at 800-701-2513 or email us at support@airpurifiersandcleaners.com
“I am happy with the filter and that it was available for purchase, given that the manufacturer no longer makes this air purifier model or the filter that goes with it.”
“Great guidance and service from Air Purifiers and Cleaners. The Venta AirWasher I was guided to is definitely helping. The Venta customer service is exceptional”
“We have had a great experience with AirPurifierSandCleaners. Rex has been wonderful about responding quickly and following through with any questions or concerns we had. Honestly, a great company to work with!”
“good product, good price, shipped right away and works as advertised. We bought a small decktop cleaner to stop the second breathed residual smoke from any employee when they come back from breaks. Works great. I have not had one headache since and not smelled any smoke since. Thanks YOU!”
“Rex was very helpful in choosing an air purifier over multiple calls...very patient and answered all my questions. By the time I was ready to pull the trigger I was very confident in my choice. The new unit is perfect for my needs! A++++!”
