“I recently purchased my first items from Alabaster Co. Everything is beautiful, high-quality and I really appreciate the emphasis on sustainability as a Christian company. I look forward to future purchases!”
“Beautiful products. “No way! No waayyyy!!” - direct “squealing” quote from my girls upon opening their package … the day AFTER Christmas. Despite the quality of the product and how beautiful it is, I’m dinging the company one star for lying to me regarding the whereabouts of my package. Tracking showed the shipping label was created on the 14th, and no movement thereafter. When I emailed on the 20th, you assured me in two separate emails that it was “en route” and “in transit”. What a coincidence that, according to tracking, the item finally departed your shipping facility later that day at 5:46 pm. Look, I can understand small business, busy time of year, shipping mistakes. I can’t understand why you’d lie to a customer. Will I order from you again? Absolutely. Do my girls love the Bible study, and the wisdom and women pairing books? Most definitely! But all of that is diminished by seeing a video you posted to IG on the 27th about how you expedited a package for Christmas delivery for another customer, but I just got lied to.”
“The product created is top-notch! All the products I've received thus far are truly made with the best materials and the best craftsmanship. Alabaster is quite obviously a company with integrity that wants to show God's best in all they do!”
“Love the idea of this..and do like the product, however, there is room for improvement on the paper, quality, and photography...it is good, but it could be better and has so much potential. Would still recommend it, but just was a bit disappointed with those things above compared to my expectations from what we had seen advertised.”
“Absolutely LOVE collecting these beautiful books for my family and guests. They’re easy to pick up and start reading because they’re easy reading but yet so sentimental. I’m hoping it will be enough to bring them closer to know God and want to purchase books for their home. Thank you Alabaster!”
“A great gift! The visual representations are carefully selected for each page. If you get bored reading your plain text bible, I hope this inspires you to delve back into the Word of God.”
“these are the most beautiful books. we are so thrilled to have a biblical book that’s illustrated like a beautiful coffee table book to be able to set out & match my decor!! it’s like having a be piece of art”
“Very happy they came before Christmas, my wife loved opening them Christmas Day! Very happy with the quality of the order. Some buttons would be cool to add to the tote bags(just an idea). Can’t wait for some of the hard covers to be restocked!”
“I placed a large order (for two different gifts)on December 11 and have received zero communication about my order other than a confirmation they got it. Christmas has come and gone, and I cannot get a hold of anyone at Alabaster to tell me where my order is.”
“I’m honestly very disappointed that communication about my orders happen until I reached out asking why they hadn’t arrived yet. Being proactive about items that aren’t in stock, is important at any time of year, but especially at Christmas. I’m sad that we were able to gift what we intended, because I was told 5 days before Christmas that my orders could not ship as part of my orders was out of stock. That is a business inconvenience. You should reach out to the customer about, not wait for the customer to ask you about.
I asked to ensure that my items arrived by Christmas, and here we are on December 26, and half of my order has still not arrived. It’s very disappointing when I did everything that I needed to get it delivered on time, and your lack of ability to notify people about out of stock items hurt our Christmas experience.
Please work on this in the future. We love your company, and love the product you create, but this definitely hinders my wanting to purchase more.”
