ALDO Shoes Reviews

1.5 Rating 105 Reviews

12 %

of reviewers recommend ALDO Shoes

Company Reviews

Questions

Metrics

1.5

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does ALDO Shoes resolve customer queries?

Helpful Report

(1 week ago)

Greater than 47% of reviewers feedback is ALDO Shoes takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

57.14%

Industry Average

“ I contacted customer service to explain the situation and ask if I could still return these and they said "no but we'll give you site credit!" I said "for more awful shoes? no thanks. ”

- Anonymous

“ My first online order the warehouse shipped wrong size. Drive back to store to return for refund. cS shipped new pair offered 25 percent discount and expedited shipping on April 24. Still don't have shoes 5 days later. Daughter dress fitting in 6 days. Local store doesn't have her size. Calling CS on Monday. This is unacceptable service. Will never shop here again! ”

- Violette

“ Um, he had the rude security call and leaving our shoes on the floor outside the store while we were talking to security, they have poor quality products and poor customer service. ”

- Alex

ALDO Shoes Reviews

Customer Service - Average