“I recently purchased a product from Alf the Label and while the connector clip had a minor manufacturing issue, their customer service went above and beyond to rectify the situation. They quickly responded to my concern, and within a couple of days, have issued me with a replacement.
What impressed me the most was their commitment to ensuring customer satisfaction—everything was handled professionally, and they made the whole process incredibly smooth. It’s rare to find companies that stand behind their products like this. I’m very pleased with the outcome and would highly recommend Alf the Label for their excellent products and even better service!”
“Cheap, cheap bag from China and lining smelled like a moldy toxic shower curtain!! Beware.
Chemically treated…maybe do not put baby products inside?? Horrible smell.
Wasted $300.”
“Disappointing Quality and Poor Customer Service
Our experience with Alf the Label has been nothing short of frustrating. My wife recently purchased a Luca backpack to serve as a baby bag, only to discover it was broken upon going to the hospital for the birth of our baby.
Despite reaching out to Alf the Label, their solution was far from convenient. They offered to replace the bag, but we were expected to box it up at our own cost and send it back using a prepaid label.
As parents of a newborn, the impracticality of this solution cannot be overstated. We rely on the bag to carry essential items such as nappies, and being without it for at least two weeks while the replacement process unfolds is simply not feasible. Moreover, the inconvenience of having to visit the post office adds unnecessary stress, particularly when we proposed a much more reasonable alternative. We suggested they send us a new, non-faulty bag first, allowing us to return the defective one in the packaging provided. This would have been a fair solution given the bag's manufacturing defect.
To add to the frustration, my wife is dealing with the emotional rollercoaster that comes with postpartum hormones. The faulty bag and the lack of accommodation from Alf the Label have caused significant distress. The bag was not inexpensive, and the subpar quality control is evident.
In summary, our experience with Alf the Label has been highly disappointing. The bag, which is cheaply made in CHINA, has failed in both quality and durability.
The customer service response has been equally lacking, adding to our stress during an already challenging time. I would strongly advise against purchasing from this company. Save yourself the headache and opt for a more reliable brand.”
“Delivered two weeks late.
Luka bag broke down after three weeks of using it.
It’s not a luxury brand. It’s just targeted towards luxury brand owners. Material is very cheap.”
“This review is for their wipe container only. For whatever reason it keeps breaking. They replaced it twice but once it broke the third time they didn't reply.
To be specific. The lid became unstuck and fell off twice and the third time the seal that connects to the big opening to put the wipes in split.
Very frustrating because they seem lovely and I love my black Ari Bag.
If anyone knows another aesthetically pleasing wipes container let a girl know! 🙏
**Isn't letting me upload with photos”
“I’m not a mum but I bought the original large baby bag for travel and I cannot tell you how well it travelled around the world…. Then I gifted to a friend to travel. Just ordered the Lux medium pouch to travel and I love it! Ill definitely be back”
“Very unhappy with the service, I’ve had the bag for 5 and a half months, I received it at my baby shower and the lining is already ripped for no apparent reason, I am unable to return the bag or get a new one, I just am very upset as this bag is so expensive and should last more than 5 months !”
“When you pay over $250 for a nappy bag, you expect design and material quality. Unfortunately, this is not my experience from my Alf bag.
1.The tassels on the front of the bag kept falling off...after the fourth time, I stopped asking my husband to squeeze them back on.
2. The back pocket is designed so poorly, you struggle to get anything in and out of the pocket because the top notch is placed far too close to it. This becomes a pain if you travel- can't access keys, wallet, phone quickly or easily.
3. Although the bag looked beautiful on arrival, it quickly became so clumsy to use that I have hardly used it at all. I feel like I was duped into buying a "stylish" bag.”
“I am in love with my new Muriel Luxe that was delivered to me in NZ this morning. It is gorgeous in every way. I won't be using it as a baby bag but as an everyday handbag. I just love the quality of the leather, beautiful brass fittings, how much it fits, the inner lining ... Great protective packaging too, and useful dustbag. Wow. Thanks, Alf.”
“For items that aren't cheap, not giving a refund only exchange on black Friday sale items is disappointing. Its expensive enough having a baby let alone not getting my money back. I also had to pay postage to send it back. The shoulder strap was to tight, how can it go over your shoulder and have a baby in the other arm, im sure this would mean a refund NOT exchange.”
“After finding out I was having my 2nd baby this year, I started shopping around for the perfect baby bag. My first was expensive but poorly designed and I made do. Finding Alf was definitely a game changer. After seeing how convertable the Ari was and all the positive reviews I brought it immediately. Months later as we are about to welcome our 2nd boy I have started filling it with hospital essentials I am still so happy with my purchase. I've since brought the Mabel, Otis and almost all the accessories. Gorgeous product that I think I'll use for a very long time.”
“I am slightly obsessed with my Everything bag, so glad it found me on Instagram! Perfect size, durable and great option to have shoulder or hand straps. Not too big, and it looks so stylish.”
“Have wanted the Muriel for a long time but couldnt justify spending the money on myself, whilst being a first time mumma and a fulltime student. Received but have to return due to clasp fault.
Excited for when I can have a replacement.”
“Absolutely stunning range! So happy i didn't have to compromise on style and functionality. Super excited for bubs to come and actually get to use it with my pram!”
