allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,170 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,170 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery not very good also never seem to get a response from all beauty and never get money off vouchers off items I buy every month I'm now looking to buy items from clinique itself”

Helpful Report

Posted 2 years ago

Further to your review, we are very sorry to hear you are unhappy with the delivery service selected. We see you have used our standard tracked service which has a delivery aim of 2-3 business days and the first delivery attempt for your parcel was made on the 3rd business day. However unfortunately as you were out the Royal Mail have had to leave a calling card for you to re-arrange delivery or collection. We see the parcel has now been successfully re-delivered. We do also offer several next day services should you ever wish to have a faster service going forward. We already offer great prices across our product ranges by keeping our margins as tight as possible, however we also have Sales, discounts and special offers running from time to time and these are shown on our website banners and are sent out to customers who are on our mailing list. Please check you are receiving our automated emails and that these are not being directed into your spam folder in error. On the 26th of January 2021 we also launched our Beauty Points scheme for our customers. Points are earned on all orders and can be turned into loyalty vouchers to spend on our website. If you have any further questions please don't hesitate to contact us directly as we would be happy to help.

Posted 2 years ago

“I have still Not received my order”

Helpful Report

Posted 2 years ago

Further to your feedback, we are very sorry that your order hasn't arrived. We have been informed by our delivery agent that Ireland is currently seeing additional delays of up to 5 working days due to the pressures of Covid-19. We can confirm the estimated delivery time to your location is 5 - 8 business days (Monday to Friday) after dispatch. However it can take longer at times due to delays that occur along the way. I can see you have been in contact with us directly where we have responded to you directly. We do hope that your order arrives soon, however please do not hesitate to contact us should you require any further assistance.

Posted 2 years ago

“I purchased a Juliette has a Gun perfume but the box was opened. Customer service only offer for it to be sent back & refunded. No real apology of any sort or goodwill gestures.”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that you received a defective item. We can see that our full free returns details were offered so that this can be returned for a full refund or replacement. If you need further assistance with this please get in touch with us directly.

Posted 2 years ago

“sono ancora in attesa di ricevere il vostro pacco spedito il 4 aprile u.s. e sono ancora in attesa di riceverlo!”

Helpful Report

Posted 3 years ago

In seguito al tuo feedback, possiamo vedere che il tuo pacco è in transito verso l'Italia e dovrebbe arrivare lì a breve. Dovresti essere in grado di seguire il tuo monitoraggio sul link fornito nell'e-mail di spedizione.

Posted 3 years ago

“Not convinced that i have the genuine product. Possibly a copy.”

Helpful Report

Posted 3 years ago

Further to review we can confirm that we buy this range directly from the brand for both our high street salon and our website. Therefore all products should arrive in pristine condition. If you still have concerns please don't hesitate to contact us directly as we would be happy to help.

Posted 3 years ago

“Waiting for my shipment place March 9 Today is the 18th Far too long to receive a package if it ever shipped ?”

Helpful Report

Posted 3 years ago

Further to your review, we are sorry to hear that your parcel is taking longer to arrive than usual. We can see that we have been in touch with you directly to confirm that your estimated delivery date is the 23rd March.

Posted 3 years ago

“Why do you have to use a second tier of security on your card payments? Even though I fill the questions in correctly, it still does not allow my payment to be processed. It locks my card, which takes me 1 hour to rectify with my card provider This is the 3rd time it, has happened and I'm afraid it will be the last! take that as read.”

Helpful Report

Posted 3 years ago

Further to your review, we are sorry to hear that you are having issues with this. We can confirm that the verification is asked for by Visa as a new security measure that they have introduced to online purchasing, if you have issues with this it would be best to contact them directly.

Posted 3 years ago

“Not happy re advertising 10 percent off but not getting it. Then when contacted they finally send it but only after order is placed.”

Helpful Report

Posted 3 years ago

Further to your review, we are sorry to hear you had problems with an offer code. We will ask a supervisor to contact you directly to offer assistance. Normally if your basket meets the criteria for an offer the promotional code concerned has to be applied at checkout when placing the order prior to payment. Unfortunately once completed you would not be able to apply a code retrospectively online.

Posted 3 years ago

“Easy to use website came highly recommended great prices. Delivery using Royal Mail is letting you down unfortunately. My items were ordered 4 days ago, still not delivered and Royal Mail website just says "unable to confirm status of your package". One is for a Birthday next Monday the other is an Xmas present so we have some time. Delivery time not acceptable would consider delivery options / companies to avoid further negative reviews.”

Helpful Report

Posted 3 years ago

Further to your feedback we are sorry to hear that your parcel has been taking a little longer to arrive than usual. Unfortunately the Royal Mail are experiencing delays with their parcel tracking and deliveries at the moment and some parcels are not tracking and arriving within our usual time frames. As with the rest of the world's postal services the Royal Mail has recently experienced unprecedented levels of mail and this is due in part to Seasonal Sales but also due to Covid and its effects. These are resulting in a massive increase in online ordering worldwide due to shopping restrictions and lockdowns at a time when postal services are having to work under strict covid induced restrictions to ensure staff safety.

Posted 3 years ago

“I’m afraid I can’t review something I’ve not received”

Helpful Report

Posted 3 years ago

Further to your review, we see from your parcel tracking that this was delivered on the 5th of December. If you require any further help with your order please don't hesitate to contact us directly so we can assist you further.

Posted 3 years ago

“I have not received the goods!”

Helpful Report

Posted 3 years ago

Further to your review, our delivery aim for our standard tracked service is 2-3 business days after dispatch. We see from your parcel tracking page that your order arrived on the 3rd day following dispatch so was within our usual time frame. If you ever require a faster service we do have some next day services available including a courier service. These options can be viewed and selected at checkout prior to completing your order.

Posted 3 years ago

“do NOT order from here if you live in the USA. SLOW SLOW Delivery”

Helpful Report

Posted 3 years ago

Further to your review, we are a British company dispatching from the UK and our delivery aim to the United States on our standard service is 4-6 business days (Monday to Friday), following the dispatch of your order. As this order was processed over the weekend we are currently only on the 4th business day following dispatch. If you every require a faster service we do offer a Fedex Express service which has a delivery aim of 2 business days and can be selected when checking out. If you require any further assistance please don't hesitate to contact us directly.

Posted 3 years ago

“I haven't received my order!”

Helpful Report

Posted 3 years ago

Further to your feedback. We have checked the tracking and this shows that the parcel was delivered to you this morning. If you are unable to find your parcel please contact us directly

Posted 3 years ago

“I'm not satisfied at all because the purchases are not received yet , while I already paid for it .. not good in delivery times promises.. I wish you make it better and give compensation to not lose customers”

Helpful Report

Posted 3 years ago

Further to your review, we are a British company dispatching from the UK and our delivery aim to the United Arab Emirates on our standard service is 7-10 business days (Monday to Friday), following the dispatch of your order. As this order was processed over the weekend we are currently only on the 4th business day following dispatch. If you every require a faster service we do offer a Fedex Express service which has a delivery aim of 2 business days and can be selected when checking out. If you require any further assistance please don't hesitate to contact us directly.

Posted 3 years ago

“I recieved the postage information but the item has not been delivery 6 days late”

Helpful Report

Posted 3 years ago

Further to your review I have had a look at the tracking and can see that the parcel is on its way to you and should be with you shortly I have checked the Royal Mail tracking today and this shows Your item has reached Jubilee MC and will now be sent to your local delivery office.

Posted 3 years ago

“Estée Lauder perfume (muse Rouge) wasn’t original.You can’t smell it after 10 minutes .I had a lot of perfume ,I’m an old customer but I think I will stop buying from all beauty.I had few perfumes were original and some were fake.Its shame ,I love this company , speedy delivery .”

Helpful Report

Posted 3 years ago

All our fragrances should arrive in pristine condition and be exactly as you would expect from any high street chemist or department store. Our products are sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers if they contact us. If this is a perfume you have used before and you feel this isn't as it should be please don't hesitate to contact us directly as we would be happy to help.

Posted 3 years ago

“Order was timely but ....Elizabeth Arden 8 our protectant - it came in an unsealed box and unsealed tube ( no silver top to peel Back) Smelt different. ( I've used the product for 15 years every night so I know the smell). Don't think it's the real thing Disappointed as have used allbeauty before and it's been ok.”

Helpful Report

Posted 3 years ago

Further to your review, we can see that you have ordered the Fragrance Free version of this iconic 8 hour cream on this occasion and this doesn't have the usual distinctive smell associated with the original protectant. All our items come boxed, however not all products come individually cellophane sealed as these are received in wrapped batches from the supplier which have to be split for retail sale. However we do have a no quibble returns policy should you ever wish to return an unopened, unused item for a full refund. Please don't hesitate to contact us directly if you would like any further questions or would like assistance with your order.

Posted 3 years ago

“Fast and efficient service, however regarding the perfumes, I’m hoping they are authentic going by the batch codes, however I don’t think they are new fragrances.. I think they are already half way through their use by date when you receive your perfume.”

Helpful Report

Posted 3 years ago

All our perfumes should arrive in perfect condition and be exactly as you would expect from any high street store. Our products are sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way our Customer Service Team are always happy to resolve these issues for our customers. If you have any concerns about your order please don't hesitate to contact us directly.

Posted 3 years ago

“Ordered the givenchy l'interdit 50ml and my wife is saying it might be a fake as the smell doesn't last as long as the other one she has order number 46688835”

Helpful Report

Posted 4 years ago

All our fragrances should arrive in pristine condition and be exactly as you would expect from any high street chemist or department store. All our products are sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. If you still have concerns about your new bottle please don't hesitate to contact us via our website contact page as we would be happy to offer further assistance.

Posted 4 years ago

“Last order and this.Inserting free gift code,code being accepted,then when order arrives ,no free gift saying code not entered. Im not that thick.Ive been ordeting with you for yours.So far im owed 5 hair masks with Tigi.”

Helpful Report

Posted 4 years ago

We are sorry to hear of your disappointment on this occasion. We can see that these free gifts are still available and the codes have been checked and are working when applied to qualifying orders on the checkout page of our website. We will arrange to contact you directly to offer further assistance with this issue shortly.

Posted 4 years ago

allbeauty is rated 4.6 based on 3,170 reviews