allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,170 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,170 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good for the delivery by ColisPrive lequel ne nous previent pas de la livraison et depose dans un relais qui ne respecte pas les horaires d'ouverture...Sorry!”

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Posted 1 year ago

A seguito del tuo feedback, siamo molto dispiaciuti di apprendere ciò. La maggior parte dei pacchi con ColisPrive andrà a un punto di raccolta nelle vicinanze invece di essere consegnata all'indirizzo indicato. Questo è quindi il più adatto per i clienti in modo che possano organizzare il ritiro quando sono liberi di farlo. Se hai problemi con gli orari di apertura, contatta il deposito locale per ulteriore assistenza.

Posted 1 year ago

“Very dry not a great applicator”

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Posted 1 year ago

“allbeauty asked me to write a review but so far it has been 12 days since I ordered my product and I have not received it yet. So delivery is very slow. I would suggest if you need something desperately don't order from this company!”

Helpful Report

Posted 1 year ago

Further to your review, we are sorry that your parcel is taking a little longer to arrive than hoped. We have checked on your tracking and your parcel has arrived in the USA and it was forwarded on to your local USPS service on the 19th of February. Hopefully your parcel will be delivered to you very soon. If you need any further assistance please don't hesitate to contact our Customer Service team directly.

Posted 1 year ago

“Ordered goods. On receipt of order confirmation email,realised I had used wrong delivery address. My fault. Sent email to correct the mistake, but this was not picked up by you until goods had been dispatched. Goods are now languishing at a Royal Mail facility in Edinburgh, and apparently are unrecoverable.”

Helpful Report

Posted 1 year ago

Further to your review, we are sorry to hear of the issues you have experienced with this order. Unfortunately due to us receiving a high volume of emails at the time you contacted us, we didn't pick up your email in time. We will email you directly to offer further assistance.

Posted 1 year ago

“I had a hard time with this order. Transport was frustrated due to weather conditions. My one inquiry was met with a rather bureaucratic response which didn't add any value. The Australian carrier organised a later delivery which was ignored by the driver. All little things but I'd think again before ordering from allbeauty.”

Helpful Report

Posted 1 year ago

Further to your review, we are sorry to hear of the issues you experienced with this order. We can confirm that the delivery aim for parcels delivered to Australia is 10 - 15 business days (Monday to Friday) after dispatch. We can see from the tracking that the parcel was delivered within this time frame.

Posted 1 year ago

“I placed my order on the 4th of December and it was sent on the 5th but until today I haven’t received anything and help from allbeauty was poor as the reply was We don’t know as it’s is out for delivery , but where and that I explained that it’s out for delivery from the 15th of December. Then from the office lady wrote me u have to check your post ?! What do u mean ? As I don’t even know where is it and until now nobody knows. Hopefully another lady offered me on the 29th of December but when I already asked to send be back my money as it was not acceptable. And still I haven’t received. When I called to FedEx they told me that it’s FedEx Border who is taking care of that but all the emails are returning to me and they don’t have a phone number nothing . So I needed to call to Poland post , Lithuanian post and Latvian post but no one can’t see it 😩😩😩 I hope I will receive it soon but I planned to make it as a present for Christmas and unfortunately my family still haven’t received these presents 🎁”

Helpful Report

Posted 1 year ago

Due to the upheaval caused by Brexit, items to Europe will now always clear customs in the Netherlands before travelling to their destination country. As this item is currently travelling between the Netherlands and Latvia your tracking will not update until the package arrives in your country. I'm afraid this delivery service isn't time guaranteed, so we cannot advise on the exact delivery date.

Posted 1 year ago

“International shipping quite slow. Product was purchased 9th December 2022 and still hasn't left the senders country.”

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Posted 1 year ago

“I still have not received product, delivery is to long.”

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Posted 1 year ago

Further to your email we have looked at the tracking and can see that your parcel was delivered on the 29th of November. If you are still unable to locate your parcel please contact us directly

Posted 1 year ago

“I still haven’t received it”

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Posted 1 year ago

“I haven’t receive it yet!…”

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Posted 1 year ago

“Delivery ok, but product I bought (2 lipstick by Bareminerals) was not I expected. Smell like just old lipstick which put me off. Usually lipstick smell fabulous not in this case. Regret that I bought two.”

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Posted 1 year ago

“Disappointed that the box never came”

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Posted 1 year ago

Thank you for your feedback, we are sorry that you are not happy with your item. As you have not left your order details, we are unable to look into this for you. If you can please contact our customer service team on customersupport@allbeauty.com, we will then be able to help you further

Posted 1 year ago

“I purchased a foundation it was completely the wrong colour I was advised by Clinique to go for they shade Now I have a foundation I cannot use Very disappointing”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we are sorry if Clinique has given you the incorrect information. We have contacted you directly today at your email address and hopefully get this resolved for you.

Posted 1 year ago

“Don't do it if you are in a rush. Ordered a gift for 48hr delivery and was still waiting 8 days later. Had to get a replacement sent in the end but was way after the event”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we are sorry that your original parcel was not received. We have checked and this parcel has been lost in transit. We see that you had contacted us, and we resolved this for you straight away.

Posted 1 year ago

“Service was brilliant quick and efficient. But product was not of quality.”

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Posted 2 years ago

Further to your review, we are sorry to hear that you are not satisfied with the item you have ordered from us. We will email you directly to offer further assistance.

Posted 2 years ago

“Retraso en el pedido, comprado el 28 de diciembre y aún no lo he recibido.”

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Posted 2 years ago

Además de sus comentarios, lamentamos saber que su paquete está tardando más de lo esperado en llegar. Desafortunadamente, debido a Covid y Brexit, el servicio de entrega está experimentando algunos retrasos, debería poder rastrear su paquete usted mismo con los detalles proporcionados por correo electrónico.

Posted 2 years ago

“Haven't received the product yet (ordered on the 21st December)”

Helpful Report

Posted 2 years ago

Further to your feedback due to the recent upheaval caused by Brexit, our shipping procedures have changed. Items to Europe will always clear customs in Venlo before travelling to their destination.

Posted 2 years ago

“Still have not received anything after one and half week...”

Helpful Report

Posted 2 years ago

Further to your feedback I have checked the tracking for your and can see that the parcel has now cleared customs and should be on its way to you shortly.

Posted 2 years ago

“First order was lost but not because of Allbeauty .. Hermes are awful and you can't get I touch with them Allbeauty please consider changing courier because their service delivery and customer support is very poor otherwise customers will judge on the overall transaction from purchase to delivery and rating will go down”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that you did not receive your parcel. We can see that this was resolved for you as soon as you contacted our Customer Service team.

Posted 2 years ago

“This Chanel aftershave is not the same as the previous bottle. I don’t think the aftershave is a copy. It is a Chanel discontinued line and I think maybe it has been stored for too long.”

Helpful Report

Posted 2 years ago

Further to your review we can confirm that all our products are indeed brand new and boxed as they would be in a high street store. Manufacturers in general do not supply expiry dates for their beauty products as in most cases if they are stored correctly they can last for years. Please contact us directly so we can help you further.

Posted 2 years ago

allbeauty is rated 4.6 based on 3,170 reviews