allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,170 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

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Metrics

4.6

Based on 3,170 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery time, you can see a regular update about the status of the shipment. An important point in shipping to Israel - the price on the website does not include local import taxes that must be paid upon arrival of the shipment in Israel.”

Helpful Report

Posted 10 months ago

Thank you for your kind feedback. We pre-pay any sales tax charges for orders dispatched within the EU via our postal service. Unfortunately we have no control over taxes and fees for parcel sent outside of the EU so would advise checking with your local Customs Office regarding your sales tax limits and charges.

Posted 10 months ago

“Update: Rec'd delivery & product is what I ordered & in good condition. I would only suggest that AllBeauty give more warning of the delivery time/process so people know to order in far enough advance to receive it before they actually need it. If this were not an issue for me, I would have given 5 stars. Prior Review: I will not be using this business again. It is very misleading on the delivery. And, please don’t try to shift this to my responsibility on expectations of delivery. IF I had understood that this order was coming from the UK or Germany or wherever it came from, I would not have ordered it in the first place. It seems like bait-and-switch for the order to list (1) delivery by USPS, and (2) give an expected delivery date that could not possibly be attained given the international mailing of this package.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, we are sorry that you are not happy with our service. As you have not left your order details, we are unable to look into this for you. If you can please contact our customer service team at customersupport@allbeauty.com, we will then be able to help you further.

Posted 11 months ago

“I brought x3 products from the TRIPLE HYALURONIC ACID range that are not quite right as the cream just sit heavily on my skin making it look really greasy even if I just apply a small amount. Shame as I spent at least £60 on the cream that I thought would at least be absorbed into my skin but it doesn’t 😕???”

Helpful Report

Posted 11 months ago

Thank you for your feedback, we are sorry that you are not happy with your item/s. As you have not left your order details, we are unable to look into this for you. If you can please contact our customer service team at customersupport@allbeauty.com, we will then be able to help you further.

Posted 11 months ago

“Service, delivery and product range were fab, as were the prices - what they didn't mention, was to perhaps why the products were at such a good 'sale' price. The products were way too old - we're talking face creams and sensitive eye creams, for my liking, anything over 4 years on a shelf is not going anywhere near my face! Luckily I checked the codes on the 'freshness checker' app and was disappointed to see this. With one item having been produced over 9 years ago!!!?? If you're having a sale, great - if you're getting rid of old stock, state this fact!!! Still waiting on my refund to come back after 3 days of the return being marked as delivered on the RM site also.... so not great in all. But speedy dispatch and simple returns process, just need the credit back in my account and the customer service side of allbeauty is great”

Helpful Report

Posted 1 year ago

We can confirm that all our products are indeed brand new and boxed as they would be in a high street store. Manufacturers in general do not supply expiry dates for their beauty products as in most cases if they are stored correctly they can last for years. If a product has a limited shelf life (less than 30 months - two and a half years) it is required to be labelled with a ‘best before’ date. A symbol introduced by the industry in conjunction with European Union guidelines recommends the length of time a product remains usable after opening. This period is referred to as the ‘period after opening’ (PAO). The period is given as a number of months and is marked with a letter ‘M’ under or within the ‘open jar’ symbol. When a PAO symbol is required this will appear on the product itself and on the outside packaging. Unfortunately, we cannot recommend a site for checking expiry dates and batch codes as the only ones we have found all have a disclaimer on the accuracy of the information they provide so they do not appear to be overly reliable.

Posted 1 year ago

“Great company to order from, very quick.”

Helpful Report

Posted 1 year ago

“Didn't realize this was coming in all the way from the UK when I ordered. It's been 11 days since my order and I'm still awaiting delivery. Not a huge issue but, had I known this would be taking so long, I might have chosen an alternative product. I'll revise this review if I find the product was well worth the wait.”

Helpful Report

Posted 1 year ago

“Expensive product that has made no difference to me what so ever don’t waste your money.”

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Posted 1 year ago

“Grazie ma i tempi di consegna, quasi 10 giorni, sono troppo lunghi”

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Posted 1 year ago

“Productos y precio perfecto Podría mejorar el tiempo de entrega en España que no baja de las 2-3 semanas, por eso pongo 4 estrellas”

Helpful Report

Posted 1 year ago

“Terrible customer service!”

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Posted 1 year ago

“Most of the products here are awesome, but the last perfumes I’ve ordered do not last more than 20 min on the skin/clothes. I don’t know of they’re the real deal, but I won’t order any fragrances from them anymore. ☹️”

Helpful Report

Posted 1 year ago

“Sono molto delusa, non avendo ancora ricevuto il prodotto richiesto e pagato. Gradirei sapere come comportarmi”

Helpful Report

Posted 1 year ago

Further to your review, we do apologise that your order hasn't arrived yet. We have checked the tracking page for your parcel and its showing that the item is out for delivery today. If we can be of any further assistance please do not hesitate to contact us.

Posted 1 year ago

“Returned item, not yet received a refund”

Helpful Report

Posted 1 year ago

Further to your review, we are sorry to hear that your return hasn't been processed yet. We will email you directly so we can look into this further.

Posted 1 year ago

“Purchased Jo Malone perfume as a gift and it arrived without the usual box. Disappointing. Supposed to be next day delivery but took five days.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry that you are not happy with your item. We can confirm that the Jo Malone fragrance does not come boxed and this is stated on our website. Jo Malone stock in stores is not actually boxed (unless it's a gift set).

Posted 1 year ago

“I received the parcel in which the bottle were not properly sealed and one of the bottle got leaked. When I complained about it, after a day I was asked to prove it really happened. Just not what expected from all beauty”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sorry your bottle arrived leaking and apologise if our request has caused any upset. As is common with many online retailers we usually request a photo of any item that has arrived damaged to try and get the matter resolved for our customers as quickly as possible. This then usually saves the need to return a damaged or leaking item.

Posted 1 year ago

“Loved the scent as I sprayed it on T a Jo Malone counter so when I saw the slightly discounted price I decided to purchase. However the scent does not last very long so you need to reapply. So it’s more like a 50ml bottle really....”

Helpful Report

Posted 1 year ago

Thank you for your review. Eau de Cologne and Eau de Toilettes should normally last for approximately 2-3 hours between applications compared to Eau de Parfum which usually lasts for 4-5 hours between applications. Fragrance is made up of 3 notes, top, middle and bottom or base. The top note of any fragrance will only last for around 5-15 minutes depending on evaporation and body temperature. The middle notes usually last between 20-60 minutes and then the base notes linger for the remaining time frame. If you have any further questions or concerns please don't hesitate to contact our Customer Service Team directly as they would be happy to help.

Posted 1 year ago

“Would really appreciate contact from customer services re my email - I’ve always been impressed with this company”

Helpful Report

Posted 1 year ago

Further to your review, unfortunately we don't appear to have received any email correspondence from you. Please can you email us with your query so we can assist you further. Our email address is customersupport@allbeauty.com

Posted 1 year ago

“Quick delivery but the stock of some guinot items I wished to purchase were not available.”

Helpful Report

Posted 1 year ago

“The products are excellent as usual but delivery by Evri let’s the company down badly.”

Helpful Report

Posted 1 year ago

“The fragrances of Paco Rabanne and Ted Lapidus are both different from what I have used in the past please note that I have been using Paco Rabanne & Ted Lapidus for over 35 years, I bought them from your company thinking they will be original although I had to pay more in this case, I am somewhat disappointed.”

Helpful Report

Posted 1 year ago

Thank you for leaving your feedback. We are sorry that you are not happy with the items that you have received. We can confirm that we buy our stock from a number of well-established brands and beauty wholesale companies. Please contact us at customersupport@allbeauty.com who will be happy to help with regard to your query.

Posted 1 year ago

allbeauty is rated 4.6 based on 3,170 reviews