allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,170 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

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Metrics

4.6

Based on 3,170 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order takes too long still didnt arrive”

Helpful Report

Posted 2 years ago

Further to your review, we are sorry that your order is taking a little longer than usual to arrive. We can confirm that the majority of orders are delivered to your destination within 5 - 8 working days. However, on some occasions there are delays. We can see from the tracking that your parcel is on its way to you.

Posted 2 years ago

“It took to much time to receive my products. More than a week should not be acceptable”

Helpful Report

Posted 2 years ago

Thank you for your review I can see that your parcel was being sent to the US and our estimated delivery is 4-6 business days on checking the tracking we can see that the parcel was delivered on the 7th day.

Posted 2 years ago

“Customer care were perfect, I truly can not fault them. My parcel was taken from my doorstep and they sent out another one immediately. However they really need to rethink the courier company they use as parcels just get bumped on the doorstep in a very unsafe place, this happened with the second parcel sent out but lucky I was home and heard the door as the courier knocked, left and went before I had the chance to open my door. I explained all of this to the this company but I don't think they will be changing their courier service so unfortunately I don't think I feel safe enough to buy from allbeauty again.”

Helpful Report

Posted 2 years ago

“Good price, Not sure why it takes so long to deliver when you pay so much to get it delivered”

Helpful Report

Posted 2 years ago

Further to your review, we have looked into this and can see that your order qualified for the free tracked delivery. The tracking for your parcel is showing that the parcel was delivered a day after it was dispatched from our warehouse facility. If we can be of any further assistance please do not hesitate to contact us.

Posted 2 years ago

“Very easy to order and efficient delivery. Unfortunately the items aren't as well scented as other suppliers... and the smell soon wears off.”

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Posted 2 years ago

“I would love to write a review on this product, except I haven’t received it yet. I ordered it on 1/22/22 and it’s 2/10/22.. 🤷🏻‍♀️”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that your parcel took longer than expected. We have looked into this for you and can see that this parcel now shows as delivered on the 12th February.

Posted 2 years ago

“Received perfume unwrapped, bottle diddnt seem to be full, I know it’s not right to the brim but still diddnt look like 30ml And thirdly I couldn’t get in contact with yourselves”

Helpful Report

Posted 2 years ago

“Shipping time is way too long. I won’t order from allbwauty again.”

Helpful Report

Posted 2 years ago

“Did not know that what I ordered was coming from another country - hence, the delay in receiving it. Did it say the source was from another country? It’s not here yet …….”

Helpful Report

Posted 2 years ago

Further to your review, we do apologise for this. We can confirm that all orders are dispatched from our warehouse facility in the United Kingdom. Most orders are delivered to the United States within 4 - 6 business days, however, due to delays along the way, it can take up to 20 working days for orders to arrive. If we can be of any further assistance please do not hesitate to contact us.

Posted 2 years ago

“Very disappointed that my order never arrived and I was not given any reason why this did not happen. A member of staff at all beauty was very helpful and has re-ordered my goods. I await to see if this parcel will arrive. Must say I am not very pleased as one item was bought as a birthday present. I have bought from this company many times before and I have never had this dreadful delivery saga”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that you did not receive your order. We hope that you enjoy your replacement order.

Posted 2 years ago

“I haven't received the order yet, the Royal mail tracked delivery makes it very complicated for people working full time at their working places.”

Helpful Report

Posted 2 years ago

We see that you collected your parcel directly but are sorry to hear that you were unhappy with the Royal Mail service received. Should you prefer, we do offer a courier option for our UK customers and this can be selected at our checkout. We hope this helps.

Posted 2 years ago

“I usually like All Beauty but as my recent order has still not arrived after weeks I am not happy.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry to hear that your order hasn't arrived. We can't see that you have been in contact with us directly regarding this so we will email you to directly to offer further assistance.

Posted 2 years ago

“I have been using all beauty for years as you can find anything you need for very good prices. However, they need to work on their system urgently. I made a mistake on the delivery address and you can’t amend it online . I called twice to make sure the delivery details would be corrected on the same day I put the order in. In the end nothing could be done and the package not only went to the wrong address, it was also delivered to a neighbor’s door without getting any notification.”

Helpful Report

Posted 2 years ago

Further to your feedback, we do apologise that we could not assist with your change of address request as the parcel was dispatched before you contacted us. We can confirm that all delivery notifications are recorded on the tracking details provided in the details provided via email at dispatch.

Posted 2 years ago

“Very slow delivery”

Helpful Report

Posted 2 years ago

“Have as yet not recieved my order”

Helpful Report

Posted 2 years ago

Further to your review we can see that your parcel is tracking and has arrived in your country and now cleared Customs. As of the 23rd of August it is now in the hands of your local courier so should be with you shortly. We email your tracking link when the parcel is dispatched, however we will forward on the tracking link again via email for your information. We hope this helps.

Posted 2 years ago

“Product arrived as advertised, but 1 day late, having confirmed it would arrive on time for a birthday, so a bit disappointing”

Helpful Report

Posted 2 years ago

We are very sorry to hear you were disappointed with your delivery. We have checked on your order and we can see that you requested a change of delivery address which due to the time of day unfortunately caused the order to miss the cut off point for our next day courier delivery service. We note an email was sent confirming the address change had been made for you and that the order would now be dispatched first thing.

Posted 2 years ago

“Jo Malone, Basil & Neroli cologne Good delivery. Good price. Fabulous smell. Cologne only lasts for about an hour on skin which is disappointing.”

Helpful Report

Posted 2 years ago

“I never receive my orders first time as they post them elsewhere which is annoying. I had to wait ages to get my order which just arrived today.”

Helpful Report

Posted 2 years ago

Further to your feedback, We are sorry to hear you did not receive your parcel, However We can see this has been resolved. If you require any further assistance please feel free to get in touch with us directly at customersupport@allbeauty.com

Posted 2 years ago

“Unfortunately my order stayed stopped because you believed the civic number of my aderse. Ridatemi I called and tomorrow it will arrive I hope next time it will be better With regard Maria Grazia Facchini Via Gaspari 12/2 40033 Casalecchio di reno (Bologna) Italy”

Helpful Report

Posted 3 years ago

“I would have given 5* but, given the amount I purchased, which was well over £75, no samples were offered, which considering all other beauty sites do at checkout. Thought they might have added them during packing, but sadly no.”

Helpful Report

Posted 3 years ago

allbeauty is rated 4.6 based on 3,170 reviews