allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.62

4.6 Rating 3,181 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service - items are exactly as ordered and I received prompt and efficient delivery. Completely satisfied.”

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Posted 6 years ago

“Excellent products and customer service”

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Posted 6 years ago

“good value and reliable ddelivery”

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Posted 6 years ago

“I was very pleased to find the perfume that I love. No idea why it is not available in the shops. The parcel came very promptly and from start to finish the shopping experience was perfect, thank you!”

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Posted 6 years ago

“Order went through without a hitch, fast delivery.”

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Posted 6 years ago

“Excellent range of items and very good prices. Quick delivery and items are very well packaged.”

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Posted 6 years ago

“Great prices on my favourite perfumes, skincare and hair care products. Always my first stop to price check my 'lotions and potions'. Recently had free gifts too, thank you. Good on delivery time and always well packaged.”

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Posted 6 years ago

“Competitively priced and quick free delivery. Thank you.”

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Posted 6 years ago

“Really quick deliver, easy to use website and great selection of products.”

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Posted 6 years ago

“Good all round service I don’t go anywhere else for my products Thanks Vic”

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Posted 6 years ago

“Always good products. Kept informed. Well-packaged. Great boys and wonderful choice.”

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Posted 6 years ago

“Loved the product and super fast delivery”

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Posted 6 years ago

“Great price and super fast delivery. Items exactly as described. Very happy will shop again”

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Posted 6 years ago

“Very good prices , good speedy delivery”

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Posted 6 years ago

“Everytime ive bought from here its perfect , quick delivery ,correct item/shade, highest standard cant fault it”

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Posted 6 years ago

“Ordered Jimmy Choo illicit perfume in May. Just finished my last bottle and opened this bottle to find that it doesn’t even smell of Jimmy Choo scent. I sprayed it to see if it made any difference, within less then 5 mins there’s no smell at all. Contacted customer services by email to be told I’ve had it more than 30 days and to read their terms and conditions!! Absolutely disgusted. This product definitely does not meet the description, and is definitely not jimmy choo!! I’ve used this perfume for years and know what it smells like. I definitely will not use this company again. Would rather have given my money away than spent it on a bottle of fake perfume fit for the bin!! Will be seeking further advise on it to see why your still able to trade and take peoples hard earned money. People be aware, you would be better spending an extra couple of pounds and going to reputable sellers who honour what they sell you, wish I had done that !”

Helpful Report

Posted 6 years ago

I am very sorry that you are not happy with the item that you have received and have been misinformed of our returns policy. I can see that one of my colleagues has emailed you directly regarding this issue.

Posted 6 years ago

“I've used this company many times and have no complaints. If you're not happy shop at one of the big department stores and pay sometimes nearly double for the same products. I'm sure they'll be happy to take your money.”

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Posted 6 years ago

“Ordered ELemis item and the last roughly 10-15% was unable to get from bottle, spoke with Elemis they do not supply to this company and all beauty say return registered post and they will look into it ,, postage and package obv down to me ... will not use again”

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Posted 6 years ago

Further to your review, when any brand states that someone is not an authorised stockist of theirs they simply mean that they don't directly supply the company concerned. We stock over 13,800 lines and buy our stock from a number of reputable beauty wholesalers as well as dealing with many brands directly, as is common for many beauty retailers. We have a Freepost returns address available on our website for our UK customers to use and can see that this has already been emailed to you. However we note that you have now been in direct contact with our Customer Service Team and they have resolved this issue for you. If you ever require any further assistance with your order please don't hesitate to contact us again.

Posted 6 years ago

“Read the reviews on another site and happily placed my order. Came to this one and i read some more that made me cancel the order! Not sure if that was the right decision. All i can say is the lady on the phone was very polite, helpful and offered me a refund no problem. A couple of days later, the money has been returned to my account”

Helpful Report

Posted 6 years ago

Thank you for your kind feedback. All our products are purchased from well established brands and beauty wholesale companies and therefore would be the same as if you purchased from any high street store. On the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve this for our customers. If you wish to know a little more about our company history please see the 'About us' links at the bottom of our website page where you can view details of our companies journey, recent awards, and our salon details.

Posted 6 years ago

“Bought a foundation, the colour was wrong and despite their 60 day return policy they are refusing the exchange. Not pleasant on the phone to say the least and given I was simply asķing for an exchange for the right colour and not a refund I found their customer service to be harsh and unhelpful. Sent the product back anyway see what happens. Hopefully not all their staff is unreasonable.”

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Posted 6 years ago

Further to your review, if your cosmetic item is unused and unopened it can still be returned under our 60 day returns policy and we would be happy to accept it back. Unfortunately as with the majority of retailers, for reasons of hygiene and safety, we cannot refund or exchange any cosmetics that have had a hygiene seal removed or show any signs of having been used, unless they are faulty.

Posted 6 years ago

allbeauty is rated 4.6 based on 3,181 reviews