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Amazon Canada Reviews

1.5 Rating 578 Reviews
9 %
of reviewers recommend Amazon Canada
1.5
Based on 578 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Amazon Canada 1 star review on 8th October 2025
Anonymous
Amazon Canada 5 star review on 7th August 2025
Jack C Patterson
Amazon Canada 5 star review on 27th July 2025
Marvin M. Jones
Amazon Canada 1 star review on 25th July 2025
Paradigmrecoveryfirm (AT) Gmail.....com
Amazon Canada 3 star review on 28th February 2025
Douglas Turski
Amazon Canada 1 star review on 17th February 2025
Anonymous
Amazon Canada 1 star review on 7th February 2025
Carlos Nishii
73
Anonymous
Anonymous  // 01/01/2019
I love Amazon.ca BUT my issue is that they need to start taking stuff to a post office considering there is more theft with covid and Christmas coming. We have so many dumb asses that Jack packages that I had to call Amazon to get them to resend . It is annoying and sad. Now I question how can I order stuff if the package is literally in front of door I work all day to come home to a jacked package 📦. Amazon please rethink your delivery service PLEASE!
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Posted 4 years ago
I was very disappointed with my last order, i had to order the same things 3 times in order to receive it. The first time it was saying it was late then it was being returned to sellers as per customer service, then re-ordered again then again items were late and never came and then third time they told me to cancel that order and for me re-order which i had ordered the same and added a couple of other things, then again it showed as coming in late when i called and spoke to Logistics they told me that the address had to look up name on directory which i had the address plus that and the way she was talking it was like there was no address. So she said if it doesn't come the next day to call i looked up and it said i will get it in the next 2 days. I called when they told me to verify my address some how there system had another address which i had ordered for before and was wrong information so i don't know from one day to the other wrong information was in there system. Another thing i notice is i order 4 Fabreeze size was 3" x 4" and they put all of them in separate boxes which the size of the boxes were big enough to fit a 3 toasters in them, what a waste. and i noticed today the items that i got the same size box was sent which was double the size and one of my corelle bowls i orders was smashed to pieces which looked like it was intentional. i just want to say i am a prime member order allot of things the past years and was very disappointed lately.
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Posted 4 years ago
I'm getting really fed up with the fact that Amazon will offer next day delivery, a nine times out of 10 it doesn't show up till two days later. The issue isn't Amazon itself it's the carrier that uses which is intelcom. I'm at the point where I'm going to cancel my Amazon account
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Posted 5 years ago
Ok, but some shipping costs are too high, and slow deliveries at times. Easy refunds. Good customer service
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Posted 6 years ago
Amazon Canada is rated 1.5 based on 578 reviews